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“Penosa dimostrazione di scarsa professionalita'.”
Review of Hotel Kappara

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Hotel Kappara
Ranked #1 of 2 San Gwann B&B and Inns
Pordenone, Italy
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Penosa dimostrazione di scarsa professionalita'.”
Reviewed October 6, 2012

Vorrei essere riuscito a dare una valutazione su questo hotel dopo averlo provato, ma purtroppo, pur avendone avuto le intenzioni, supportate dalle valutazioni positive trovate qui, non ne sono stato in grado. Ho provato ripetutamente a prenotare 4 notti in Novembre, tramite il loro sito www.hotelkappara.com , dal quale ho avuto valutazione immediata della spesa ma..... NESSUNA RISPOSTA, MAI. L'email con la quale mi si rassicura di venir contattato da un loro collaboratore e' un "noreply@hotelkappara.com", segno che qualsiasi mi risposta non verrebbe mai letta. Dopo due solleciti e una settimana di attesa, ho prenotato in un altro hotel.
E sapete perche'? Perche' i prezzi comunicati sul loro sito sono BEN inferiori da quelli che fanno se prenotate tramite altro Travel Provider, segno evidente che il loro sito internet e' una bufala colossale, e che non sono in grado, o minimamente interessati, a darvi le stanze a quel prezzo.
Mi fermo qui, poiche' mi viene impedito di confermare o rettificare le positive impressioni avute da altri viaggiatori: di gentilezza, di professionalita', di affidabilita' e di serieta', in questo hotel io non ne ho avuto traccia. Che si vergognino.
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  • Stayed October 2012, traveled with friends
    • Value
    • Service
Helpful?
1 Thank Stefano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, October 26, 2012
Google Translation
Egregio Signore,

Grazie per il vostro interesse in Hotel Kappara e per aver evidenziato il problema durante il tentativo di prenotare tramite il nostro sito. Ci dispiace molto per conoscere l'inconveniente che si è verificato.

Si sta occupando del problema, in quanto sembra che per qualche motivo non abbiamo ricevuto tue e-mail o solleciti. Siamo attualmente in fase di aggiornamento il nostro sistema di prenotazione, che dovrebbe contribuire a evitare qualsiasi problema simile in futuro.

Anche se ci rendiamo conto che aver preso accordi alternativi, non esitate a contattarci si potremo essere in grado al vostro servizio in futuro. Potete contattarmi direttamente su questo email: info@muhc.com.mt.

Vi auguriamo un piacevole soggiorno a Malta, vi ringrazio ancora una volta per il vostro interesse in Hotel Kappara e scuse per l'inconveniente.

Cordiali saluti,
Johanna Calleja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Slovak first
  • Spanish first
  • Swedish first
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English first
Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2012

I have recently returned from a weeks holiday, at the Hotel Kappara in Malta.

As some of the other reviews have mentioned, this is a fantastic hotel and of great value.
the exceptional high standards of cleanliness of this hotel, is a major credit to the very hard work that is done, on a daily basis.

Both the Manager Franz, and his sister Maria constantly strive to ensure that their guests are happy during their stay, and this is all done with the utmost professionalism and care at all times.

I have to say, that I thoroughly enjoyed all the fun and quick witty comments from Franz
(Hotel Manager), and Salvo (the Chef). when they had a chance to relax and talk with the guests

Nothing was too much trouble, no matter how much it affected their routines.

The location is quiet, and more reserved than the busier hotels in St Julians, and this was
just what I was looking for, when I booked the apartment.

Air conditioning worked well, which some of the other hotels received poor reviews for, and the breakfasts and meals that were cooked, were of the highest quality on a par with top restaurants.
Prices at the hotel bar were very affordable, and well within the budget of the main tourist areas.

I will definitely be keeping in touch, with Franz and Maria for my next holiday in Malta.

Would recommmend this hotel for all visitors, for the highest value and exceptional quality.

A great relaxing holday, with people I consider to be genuine friends. Recommended !

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Barry_Whiteley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, November 2, 2012
Dear Barry,

Thank you for choosing to stay at Hotel Kappara and for your fantastic review and comments about the staff, which we really appreciate.

We're very happy to hear that you had such a relaxing holiday and that you liked the hotel and the dinner so much, as we always strive to meet and exceed our guests’ expectations.

Thank you once again for staying at Hotel Kappara and for recommending the hotel to other visitors. We’re glad you had such a nice time and we hope it won’t be long before we can welcome you back to the hotel.

Yours sincerely,
Johanna Calleja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2012

As a single female traveller this hotel was a great find. As others have written before, I found the staff were professional, solicitous and helpful and I felt completely at ease. Nothing was too much trouble for the friendly manager or his sister who run the hotel. I certainly recommend this small, beautifully kept, hotel to those who like a clean, quiet, peaceful stay.

The hotel is only a short bus ride away from Sliema but I walked down to the resort and back several times during my holiday (a good 45mins). Probably not the best idea as the temperature was in the high 30s (early July). However, it made the late afternoon swim in the hotel pool all the more refreshing when I returned.

I understand that the hotel is looking into the possibility of a shuttle service to Sliema, which I am sure would be warmly welcomed by guests.

Each night during my stay (second week in July) I was treated to a fabulous firework display, which I could clearly see from my balcony, as distant villages held their fiestas and parties.

I self catered (a branch of Lidl is ten mins walk away) and I also found great purchases from the local shops and greengrocers in the area.

The hospital, which you can see from the hotel, which is about a 15min walk away, is a great terminus for catching buses (all airconditioned) all over the island. From there, I took an early Sunday bus to Marsalokk market - a great place for food and holiday souvenirs. I also caught bus from there to Cirkewwa to catch the ferry to Gozo for a visit. Bus fares were reasonable and made travelling the island very easy and convenient so I had no need for a car.

I have already recommended the hotel to several of my friends and wouldn't hesitate to stay there again.

Room Tip: My room was overlooking the entrance and the road, it was quiet and had views towards the hospital a...
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erica Gill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, November 2, 2012
Dear Erica,

Thank you for choosing to stay at Hotel Kappara and for taking the time to post a review. We really appreciate your lovely comments about the staff and the hotel.

How nice to hear that you enjoyed walking to Sliema (despite the high temperatures) and that you enjoyed the refreshing swims afterwards, and managed to visit so many parts of the island.

Thank you once again for staying at Hotel Kappara and for taking the time to post such a nice review and recommending the hotel to your friends. We’re glad you had such a nice time and we hope it won’t be long before we can welcome you back to the hotel.

Yours sincerely,
Johanna Calleja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2012

The hotel is beautiful and the cleanliness is to an exceptional high standard. The staff are very hospitable and friendly. The Manager is very helpful and goes beyond his course of duties to assist.He is very witty and funny but maintains Professionalism throughout. It is a quiet and reserved small hotel and would definately recommend it for a stay in Malta. It is in close proximity to the lively St Julians and only a few km's from Sliemma town centre. It is very cost effective; a 3 course dinner costs 15 Euros, and the food was delightful. My family and I had a fabulous time staying in the Kappara and were made feel very welcome.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marion186570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, November 2, 2012
Dear Marion,

Thank you for choosing to stay at Hotel Kappara and for taking the time to post a review. We really appreciate your lovely comments about the staff and the hotel.

We're very happy to hear that you liked the hotel and the dinner so much, as we always strive to meet and exceed our guests’ expectations
.
Thank you once again for staying at Hotel Kappara. We’re glad you and your family had such a nice time and we hope it won’t be long before we can welcome you back to the hotel.

Yours sincerely,
Johanna Calleja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 22, 2012

This is a place conveniently located to reach the University of Malta. It hosts university guests but would be a real discovery for others who look for a quiet location and service where the emphasis is on attention to detail.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, November 2, 2012
Dear Milena,

Thank you for choosing to stay at Hotel Kappara and for taking the time to post a review. We really appreciate your lovely comments.

We're very happy to hear that you liked the hotel so much. We do always try to pay a lot of attention to detail as we always strive to meet and exceed our guests’ expectations.

Thank you once again for staying at Hotel Kappara and for taking the time to post such a nice review. We hope it won’t be long before we can welcome you back to the hotel.

Yours sincerely,
Johanna Calleja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Baden Springs, Indiana
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 6, 2012

I'm currently staying at the Kappara Hotel in San Gwann in Malta. It's 3 stars, and I'm finding it delightful. The bed is comfortable, all is clean. No grab bars in the tub, but some rooms have only a shower, so you can ask for one. Excellent WIFI (5 Euros for 24 hours--you can use the 24 hours over a number of days, so it's really 24 hours and not just a day). Balconies, some with really great distant views of the sea and of Valletta (like mine!). I chose a self-catering option, so I have a tiny kitchenette that's just dandy for breakfast, snacks, drinks--even made myself ramen with some chopped veggies. But...the chef here makes wonderful food for dinner, so I've almost always opted for the 8 Euro starter and dessert or sometimes the 15 Euro three course. There's a little bar where a beer or wine is to be had for a mere 1.20 Euro. You can sit by the poo (or go in it, of course)l. The desk is friendly and helpful and I've already ended up meeting other guests and ending up having a dinner companion--once another guest and I even went to a concert. There's a bus once an hour to the U, or you can walk the long way in about 15 minutes. There's also a path (and I do mean path--don't do it in heels) across a little valley to the U that will get you there in 5 minutes. A few blocks more and you can get public transportation to other parts of Malta. It's just plain pleasant. Oh...already here and want the dinner? just call and make a reservation. 2733 4460. In sum, the Kappara Hotel will take good care of you.

Room Tip: Ask for poolside for a fine view (the balcony door--at least so far--keeps out the noise). There'...
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaltaTech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna C, Guest Relations Manager at Hotel Kappara, responded to this review, November 2, 2012
Dear Sir/Madam,

Thank you for choosing to stay at Hotel Kappara and for your fantastic review and comments, which we really appreciate.

We're very happy to hear that you liked the hotel and the dinner so much, as we always strive to meet and exceed our guests’ expectations. It sounds like you had a very nice time in Malta and we’re glad you met other friendly guests at the hotel too.

Thank you once again for staying at Hotel Kappara and for taking the time to post such a nice review. We hope it won’t be long before we can welcome you back to the hotel.

Yours sincerely,
Johanna Calleja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kappara

Property: Hotel Kappara
Address: Triq Wied Ghollieqa | Kappara, San Gwann, Island of Malta 1000, Malta
Location: Malta > Island of Malta > San Gwann
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in San Gwann
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Kappara 3*
Number of rooms: 28
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