I was the group leader in terms of main contact for Ski power for my group. We visited the Chalet in the first week of Jan .
Before the Trip:
+ Communication with the staff of Ski Power had been good.
+ Helped with transfers in terms of who to use and put me in touch with the Chalet hosts 2 weeks before the trip in order to organise a menu as we were all vegetarians.
+ On the whole the manager at ski power in the UK was, helpful during the process of booking etc and I can have no faults with that, it is more so afterwards that both parties have not seen eye to eye over a couple of concerns.
- Only issue with the trip before leaving was the issue of a ski boot refund. Understandably we know that we had been explained no refunds. However as one of my party had received Ski boots for xmas he obviously did not know that he was getting them, and therefore I was rather disappointed in Ski power for not refunding us or trying to obtain a refund from the rental shop. However this seems to be an issue with Ski Higher (the ski rental shop which ski power go though). We are due a refund from one of these parties as we paid for 17 boots and only used 16. This issue is still ongoing but as I cannot seem to get a number for the Ski Higher Owner it doesn't seem the boot refund will be coming. We tried to ensure that this did not ruin our holiday.
THE TRIP ITSELF:
When we arrived the chalet hosts were kind enough to take our luggage and show us to to ski hire shop where we got fitted and as we were an early check-in we got this part of the day completed first as the previous chalet occupiers had not as yet left the chalet, which was fine as we had been pre-warned about that.
The Snow was good, skiing was good, our ski school we used was very good. Our ski passes had been provided for us once we got to the chalet and we were shown our rooms and given a "house Rules" Speech by both the hosts which was great to be provided with some information etc.
CHALET HOSTS: Cherry and Christina
The Chalet Hosts Cherry and Christina were the best thing to be supplied by Ski power, so to say. As I had been in touch with cherry over the week before we left to decide on a menu it was great to meet her in person. They catered for us really well. Looking after all our needs as we were Vegetarian. They provided good portions as after the first night they realised we needed bigger portions and from there on they provided brilliant larger portions. The afternoon Cake made by christina each day was fantastic, and eggless catering for all 17 of us.
They both advised on where we could go on a night out and booked our midweek meal for us in La Tiga. They had tried to help us with the issues we had with our boot refund, however no joy here.
The food which was cooked was brilliant and we all look forward to getting hold of some of their recipes. Chalet Service was great from them, and they did go out of their way if we had any issues. We left them a fairly large tip which acknowledges that we were happy with their service for sure :)
The chalet is decent but nothing spectacular. There are smaller beds than we expected but this wasn't a major issue. The boot room was perfect for storage and keeping our ski gear, but a little squashed when more than 3/4 people tried putting on their Boots.
The Hot tub was a great Addition and would recommend use after a long day of skiing!. There is sufficient space, just about, in the lounge but maybe not for all 16/17 at once, in terms of seating etc. Its not a luxury chalet, but is placed close to the slopes, and not ski in ski out. There is a 5 minute walk to the lift which takes to down to the slopes. There is a tough ski route which could get you back the the chalet directly, but this is definitely more for your advanced skiers!
Ski Higher - Rental Shop
The staff here were not the best prepared apparently when we got there. They had not got an idea of what was chosen by which person of the Ski Power website. Leaving aside a few conversations which took place between the staff and our group, we were satisfied with their eventual service and the fact that they allowed us to change our ski's when we wanted to if they weren't right for us was a bonus.
I had no real issue with the staff, apart from one member who doesn't seem to be working there anymore. We were about to get our boot refund from them until they said we had to obtain it from Ski power. Now neither party seems willing to help us get this refund. Its the principle of paying for something and not using it that we are most disappointed with, not the money aspect as such. When booking your trip through ski Power, yes you do have to go through the site to get your discount which they say is passed on the the consumer, which is fine. However it left us in a sticky situation when trying to get a refund. I think Next time I would look further into where I may be able to hire my own equipment when I got there, as then it leaves only the ski rental place to blame if indeed I require a refund.
All in all the rental staff seemed fine when handling our ski rental gear, and were fine with service, it is only afterwards that we have found out about why they were not prepared for our arrival and had no list as to who had hired what. Again this is an issue between ski power and ski higher. We no longer want to be involved. IT is not our responsibility to chase refund payments, both companies should discuss the matter and sort it out for the future, so that any future guests don't have the same issue.. We have now left the matter behind.
Chalet was decent, Chalet Staff were perfect. Ski Power were fine before the trip I have to say, but we have had a few issues since the trip (all around the refund issue). The Ski Higher (ski rental shop) staff were mostly friendly and helpful, however they seem to have fed us a few lies with regards to which party owes a refund. We didn't let these issues ruin our holiday.
We look forward to visiting La Tania again soon, however may have to choose another chalet company and another ski rental place as there were a few causes for concern on the trip. Apart from the few issues above, it was a great holiday!
- Official Description (provided by the hotel):
- Chalet Topaz is a 16 bed chocolate box style chalet centrally located in the chalet quarter of La Tania. The chalet is located just a 2 minute walk downhill to the bottom of one the main pistes which leads to the La Tania bubble lift. Chalet Topaz provides an affordable and comfortable option for a large group of friends or family group looking for sole occupancy of a whole chalet. Likewise the chalet can be shared by up to 8 different parties as every room has ensuite facilities. Chalet Topaz offers excellent catering from our qualified chefs and boasts great features such as an outdoor hot tub, sun terrace, large lounge and dining areas with log fire, satellite TV, games consoles, widescreen TVs, blu ray player and movie collection, free wi fi and IPOD Bluetooth music system. Outdoor hot tub Free Wi Fi Widescreen HD TV Satellite TV Blu Ray player Xbox games console DVD & Blu Ray movie collection Bluetooth IPOD / IPHONE music station Spacious dining area where meals are taken Medium sized lounge area Log fire equipped with firewood Large outdoor sun terrace. Ski room with heated boot racks. Washing machine & tumble-drying facilities Parking spaces Complimentary dressing gowns towels & toiletries Mini bar service provided by staff ... more less