After reading previous reviews, I wasn't surprised when we arrived at the hotel to see the 'dated and tired-looking' exterior - what I was surprised to discover was that LateRooms had requested a twin room for us when we had specifically requested a double. The hotel could not have done more for us; even though they due to be fully booked on the saturday and therefore had no doubles available then they automatically offered us an upgrade on the friday (the bridal suite no less!) on the understanding we would be in a twin on the saturday. As we had literally booked the break, as a secret room booking, in the early hours of the day we travelled we thought this excellent customer service. The suite was HUGE, and apart from a very creaky floor (all part of the charm from a traditional original hotel) it couldn't be faulted.
The fantastic customer servive experience continued the next morning during breakfast when the manager (Mairead?) , who I never saw stop working diligently, tirelessly and enthusiastically the whole time we were there, sought us out to tell us she'd managed to find a double for that night for us and she could help move our luggage. She did warn us that it wouldn't be as a high a standard as the bridal suite (where would though?!) and she was right. Although spotlessly clean, this room was a little dated, the furniture a little worn and no BBC1 on the TV!
We ate in the hotel restaurant that evening and thought the 3 course meal we had for £22.95 was excellent.
We highly recommend this hotel, not least because of the outstanding service we received to rectify LateRooms error.
We will be back!
- Official Description (provided by the hotel):
- This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Agoda, Booking.com, Expedia, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, HotelQuickly, Cancelon and Evoline ltd so you can book your Brook Mollington Banastre Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Brook Mollington Banastre Hotel And Spa
- Brook Mollington Banastre Hotel Mollington
- Best Western Chester
- Chester Best Western
- Brook Mollington Banastre Hotel & Spa Cheshire