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“Very average” 3 of 5 bubbles
Review of Brook Mollington Banastre Hotel & Spa

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very average”
3 of 5 bubbles Reviewed October 18, 2009

I booked this 2 night stay as a surprise for my wife's birthday and was disappointed to find a very dated and tatty double room, over priced food in the restaurant (serving frozen chips with their steak dinner) and a spa (sauna, steam room ets) that did not live up to the hotels description. We returned from an evening out on the saturday to enjoy a cocktail at the bar, only to be told they did not do cocktails- not what you expect from a 4* hotel. One the whole the staff were friendly and helpful, the location was good and my wife said the spa treatments she received were excellent. I would not return to this hotel but would highly recommend Chester as a weekend break, lovely restaurants and site to see aplenty.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank citybreakers16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerChester, Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, December 11, 2009
Thank you for your review,
If you do return to the area , please drop in and I would be delighted to buy you a cocktail from our new cocktail list.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,548 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
IOM
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 13, 2009

Firstly the staff were good; the reception and restaurant area is pleasant enough.

We were travelling around England for a few days and chose to stay here as it is just outside Chester. The location is fine but when we got to our room all I can say is that there was not a single thing that was anything above disappointing.

The room had a strange smell.
The windows should have been removed 30 years ago.
The decoration was shabby.
The furniture was tatty and tired.
The TV was a set on the floor so only one person can see it.
The walls were paper thin (and I mean thin).

If I had not pre-paid via a third party then I would have left and taken my chances. I was there one night so it was bearable.

The frustrating part is that this is a 4 Star Hotel and a Best Western which I thought should represent a certain standard which as you will have gathered in my opinion this hotel fell well short of any such mark. I would advise you avoid this hotel which is massively overpriced for the standard and those cheap night travel hotels have a higher standard. I have stayed in other 4 star hotels in Chester and they are worth paying the extra if required to do so.

I am sorry to be so negative but on this occasion I see little choice.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CrashKit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mollington hotels

surrey-england
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 3, 2009

Stayed 2 nights for Chester horse racing, £99 DB&B very good value. 2 miles outside Chester. Had a bit of trouble with noise from other thoughtless guests, but room was roomy & clean. Food in restaurant was average on the set menu,but nice. Piano player in the lounge on Saturday night made the evening more enjoyable. Leisure facilities were good, although the mens sauna & jacuzzi were not working. Would stay again.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank terreus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton on Tees
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 22, 2009

Excellent Service, Excellent Room, Excellent Food - perfect weekend. Booked with Laterooms and was upgraded, got an excellent deal with bed breakfast and evening meal. Reception staff were lovely as were all the waiters/waitresses in the restaurant. Used the pool and facilities, good car park, good location for zoo and town - impressed and would definitely return.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PennyStocktononTees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed September 16, 2009

weve just got home from 2 nights here and had a lovely time. we booked on the morning we went through hotelsconnect cos they were cheapest and everything was fine - im always a bit dubious when we need a cot!
check in was quick and simple and the room we had was fine - plenty of space even with a cot. the pillows were nice and thick too which for me was fantastic! everything was really clean and tidy including the bathroom, which again was plenty big enough with a shower over the bath. and nice shower gel and handwash!
breakfast was great - plenty of fruit, cereal and toast you could help yourself to and a freshly cooked breakfast to order - the sausages were gorgeous!
the staff were always friendly and helpful and were quite happy to provide me with milk each night for my daughter, even offering to warm it.
we went swimming in the afternoon - it was really quiet, with a separate shallow toddler area. plenty of space to change a nosy toddler who wants to investigate at every opportunity too!
we visited chester zoo and the blue planet aquarium - both were about 10 minutes away and really easy to find. it was great to arrive at the zoo before it opened and be able to stay all day, knowing there was so little travelling! chester city centre was just as close but we didnt visit.
all in all a good hotel in a great location which we would definately stay in again.

  • Stayed September 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debbie1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 5, 2009

me and my wife got married here in august and from start to finsh the service we were givin was excellent i could not speak highly enough of the wedding coordinator who was always available to help us with our plans, the manager and staff were equally excellent in the service they provided i would highly reccomend this hotel to any newly weds to be.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nikgalloway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
2 reviews
5 of 5 bubbles Reviewed September 2, 2009

mollington banastre hotel is diamond in the rough, with is warm friendly atmosphere. To often people always seem to comment on the bad experiences they have, never the good ones. my partner and i were looking for a weekend away from all the hussle an bussle ,..some were quiet and relaxing. ..,and thats what we had . The room was immaculate and cosy that we had room service the first night.(food was lovely.)
The next day we spent having spa treatments and relaxing by the pool . the beautiful grounds are lovely to sit out and have lunch (rabbits on the lawn). They realy are picturesque. we had are evening meal in the restaurant what friendly staff even tho it was full the staff didnt faulter with there service( when we finished are meal the waiter served our coffee in the lounge.) we had break fast in bed with news papers complementery. chester town centre only 5mins away we were told at reception to take a taxi as parking in chester was dificult and exspensive. overall our stay was everything we wanted plus more. The only problem we had was that we couldnt stay longer . we carnt waite to see the grounds in the winter(booked to go stay in dec) A BIG THANK YOU to all the staff at the mollington for a wonderful weekend away. mollington is a must for anyone wanting that something special.
mrs k oshea

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank xxxkittyxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brook Mollington Banastre Hotel & Spa

Property: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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