stayed here recently as a group of 10 in a hen night party. We had booked a table for lunch at 12 which was ready for us on arrival. The manager Mr Gavin was incredibly helpful from the start and throughout our stay, he was attentive and kind and also ready to take a bit of a joke (being in a hen party of 10 women, having someone like this was great!) Unfortunately the same cant be said for the other waiter that day who was rather miserable and not amused by a hen party at all. I would go as far as to say he was quite rude and abrupt, however we made a joke of the situation and would not let this ruin our lunch (although we were afraid to ask for ANYTHING) the ypung girl helping was lovely too.
Lunch was good when it eventually arrived over an hour after ordering. This didnt really bother us but had I not been on a hen night and having a good time I imagine I would have probably been quite angry.
The spa is ok, not the best I have seen. It was very disorganised and badly run, a little communication would go a long way. If your looking for a good spa break there are much better in Chester , if you want a swim and a sauna/jacuzzi at a cheap price then this is fine.Wouldnt really call it a "spa" but for the price of the package with superbreak which includes breakfast and afternoon tea its great.
The rooms are dated and in need of some tlc but again this comes down to price. I think 3* is a more honest rating for this hotel.
Breakfast was good , and served in a buffet style and had all the usual things youd expect.
Overall a good hotel and close to Chester. Afternoon Tea is fantastic, and the manager is friendly and enthusiastic, some of the staff could benefit from a little customer care training.
Dont go expecting champagne when youve paid for lager and youll be fine!!
- Official Description (provided by the hotel):
- This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more less
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- Also Known As:
- Brook Mollington Banastre Hotel And Spa
- Brook Mollington Banastre Hotel Mollington
- Best Western Chester
- Chester Best Western
- Brook Mollington Banastre Hotel & Spa Cheshire