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“First class service”

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First class service”
Reviewed January 3, 2014

Staff are very polite and hardworking couldn't thank them enough. I got married at the hotel two years ago my
Husband and myself decided to come back for a weekend away and the service was first class again. The room was spotless good size flatscreen t.v on wall with a excellent cooked breakfast in the morning.Would highly recommend this hotel

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosieo000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,633 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
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English first
Taunton, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2014

My partner and I have just spent a 3 day Xmas package here. The hotel is very 'tired' and our room was disappointing. The photos on their site were cleverly taken as we were expecting a room twice the size as the one we got.
After the first evening and a word with the manager the restaurant service improved although as a 60 yr old lady I do not want to be addressed as a 'guy' by the waiter (as in 'have you guys finished now'). The staff on reception could not have been more polite and welcoming and the food was excellent.
The public areas were very comfortable but I feel they needed a bit more festive decoration.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moreton, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 1, 2014

My daughter and I had a lovely afternoon tea in pleasant surroundings overlooking the grounds. Good selection of sandwiches and cakes, all very yummy. Excellent service and attention to detail. Would definately go again.

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank Shirley1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level 1 Contributor
3 reviews
Reviewed January 1, 2014

My husband and I booked the New Years Eve package for Gala dinner and overnight stay. We nearly cancelled this due to the negative reviews on this site. However as we had already paid upfront we thought we would go and see for ourselves. We are very glad that we did. We had a very enjoyable evening. The food was lovely, the service was great and they had provided everything we could want for the new year celebrations. Crackers, good quality hats, party poppers, blowers, balloons etc.

Our room was warm and comfortable and we would definately stay there again or recommend others to do so. The staff are very friendly and hardworking.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 6 Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 1, 2014

We have just had a family 'get together' here between Christmas and the New Year. There were 18 of us meeting together for dinner and the majority were staying in the hotel itself. The staff were very accommodating and arranged the seating so that we could all sit together. There was a good festive atmosphere with lots of Christmas trees and decorations.

The food was good and the service was also good. If I had to make a criticism it would be that the serving staff were a bit too keen to take empty glasses/plates away. You almost felt as though they were waiting for you to put your knife and fork down.

I was not one of those staying in the hotel so I am unable to comment further.

That aside, it was a very pleasant experience and we would certainly go there again.

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank tonycaegarw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frodsham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013

I've come to the Mollington for many spa days in the past and had a lovely experience so when I decided I would treat my best friend for a pre wedding spa day I had no hesitation in choosing the Mollington.......how wrong could I have been!!!
This hotel has deteriorated rapidly and is dirty, dated and the staff are unprofessional!!!!
The leisure manager had no uniform on and looked scruffy, not mentioning the fact that he stood there with his hands down his pants!!! Then minutes later was serving food to guests! I can safely say that I DID NOT eat any of the food offered to me!!
The pool looked dirty, like murky, I was looking forward to a swim and a jacuzzi but I decided I would give it a miss after seeing the state of the pool!
In the past the spa/gym used to be so busy and the staff there were always really helpful, but there was hardly anyone in the gym and the staff certainly weren't helpful or friendly!
This hotel used to be such a clean, friendly and thriving hotel I just don't know what has gone wrong......I wont be returning I can say that much!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mollington hotels

kampala
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013

Just wish I had read previous reviews before booking the family Xmas dinner here. The meal was over £50 a head so we naturally expected something special. As the bar was under stocked - the aperitifs we wanted were not available - sherry! The smoked salmon starter was 'chewy' and we wondered whether the bread was meant to be toast it was so stale! Xmas dinner as my 17 year old said was worse than school dinners - tasteless - despite the fact we each ordered our food a week in advance. There was no ambiance - no music - hardly any decorations and only one member of staff worked over time to make the meal special. A real disappointment.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank grubber87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brook Mollington Banastre Hotel & Spa

Property: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel And Spa
Brook Mollington Banastre Hotel Mollington
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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