We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“faulty towers......” 1 of 5 bubbles
Review of Brook Mollington Banastre Hotel & Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
cumbria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“faulty towers......”
1 of 5 bubbles Reviewed December 7, 2012

Terrible stay here... My daughter had booked us a spa day to celebrate my birthday.. There were four of us and things went from bad to worse..No booking found in spa, freezing changing rooms hence we didn't go for a swim. The lunch was like being served in a café and got order completely wrong.. Went up to rooms, corriders very shabby and freezing, rooms where okay but mine and my daughters was freezing as we let gran have the warmest.. They said we will get you a heater WHAT...... THIS IS 4STAR.....I can go on and on, couldn't make cocktails, drunk asleep on sofa in lounge, breakfast 30mins wait and was cold... We will not be returning and this is one to avoid... Sorry but you need to up your game.......

Room Tip: Ground floor are more modern, we were in 35 and heard banging doors all night...
See more room tips
  • Stayed December 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank charliecumbria11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, December 13, 2012
Dear biomedhed,

Your comments on this site are much appreciated and go a long way in boosting staff morale. I am glad you enjoyed your stay at the hotel and we met with your expectations.

I do look forward to welcoming you back to the hotel when you next visit Chester.

Kind Regards

G Gourishankar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,542 reviews from our community

Traveler rating
    354
    428
    299
    239
    222
See reviews for
287
712
33
117
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Manchester
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

My fiance and I have just got back from a one night stay here. First thing to say immediately is that all the negative comments on here, from our experience, are absolute nonsense. We stayed on the £90 a night deal complete with free access to gym, pool and other facilities as well as a 3 course evening meal and breakfast. Having read a lot of reviews on here prior to our visit we were a bit worried and to be honest expecting the worse but fortunately they turned out be untrue. OK, fair enough the hotel photo is taken from the "other" side of the hotel, but the "other" side is pleasant enough anyway with ample parking and buildings in keeping with the local Cheshire surroundings. From first arrival the staff were all attentive and polite. Not a single complaint there. Our room was spacious, comfortable, warm and had good views. Because a lot of people were saying the hotel is "dated" we purposely looked out for signs of that and apart from the very odd small bit of ripped wallpaper that you would never notice, the whole place was well decorated and pleasant throughout with a nice, relaxing and quiet atmosphere. We used the gym, pool and jacuzzi, all excellent. Bar is spacious, well stocked (good selection of whisky) and comfortable with excellent staff, however ever so slightly expensive I thought (£4 for a single whisky). The restaurant has excellent service, is also spacious, relaxing and with good views. My only complaint is that the food (evening meal) is not up to standard as would be expected for the standard observed throughout the rest of the hotel. It was the small details in the food that were slightly disappointing such as presentation and the use of un-fresh ingredients in some dishes as well as overcooked meat/ fish. However, if you like average pub food then it is fine. Had the evening meal been as good as the rest of the experience, I would be putting excellent on the review. The breakfast was excellent. Full buffet style cooked breakfast as well as cereals, yoghurts, fruit etc. Again service was excellent. In summary, please do not be put off by negative comments on here as they are grossly exaggerated. You will be in for a pleasant stay but I wish the food was slightly better!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank biomedhed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peak District National Park, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 27, 2012

We had a very nice one night stay at this hotel. The room was comfortable although perhaps a little tired and getting ready for a refurb. I understand a massive refurb is imminent at this hotel. The leisure facilites are superb and the staff are very efficient, friendly and attentive. We had both an evening meal and breakfast during our stay and i would say both were of a high standard. The lounge area is very spacious and comfortavle and ideal for chilling out. All in all a hotel I would definitely recommend and stay at again.

Room Tip: Our room was a little tire,d perhaps because we were on a freebie reward from our mobile phone suppl...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank derbyram_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, December 13, 2012
Dear derbyram_10,

Thank you for taking the time to comment on your experience at the hotel on this site. You are correct that the hotel will be going through a planned maintenance programme to update the decor.

I am glad you enjoyed the food in the hotel and made full use of our leisure facilities. I do look forward to your next visit to the hotel when you are in the Chester area again.

Kind Regards

G Gourishankar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed November 20, 2012

On no account go for a Sunday lunch at this Hotel!
My wife and I went on a Living Social Deal for £19 for 3 course Sunday Lunch for two. Prior to us going we offered to increase our party to Six we were told that this was not possible for this offer and we would have to pay the full price of £16.95 per person.
We arrived at 12.15 for our reservation for 12.30. We were shown to our table and ordered our pre lunch drink. The service to be honest was good. The atmosphere was none existent as we and another table of four were dining and nobody else. Incidently, who also were also on a Living Social Deal. Starter to be fair was reasonable, wife had soup and I had Grilled Sardine on a bed of salad. Roast Beef was pre portioned, pre packed and boiled and not roasted as suggested on the menu, with choice of well done or well done. This tickled us, the table of four whilst ordering asked for their beef to be well done and the waitress told them she would ask the chef to serve theirs from the end. I would have liked to see the chef carve their from the end as I used a fork to flake mine into pieces. This was served with rubbery roast potatoes and watery brocolli and cauliflower, the yorkshire pudding was dry and of cardboard texture. Cheese board was served with wilted unwashed celery. The Red Velvet Chocolate Cake was a dry chocolate sponge with chocolate sauce poured over the sponge and an over-scattering of cocoa powder.
Toilets both Ladies and Gents for the restaurant were in-operable. We were directed to the only one toilet available situated at the other end of the hotel sharing with the leisure facility. This was also used by both female and male and had no paper towels and un-flushable.
Overall a bad experience. From a quality hotel which we attended for our niece's wedding ten years ago to a hovel. We were glad that they decline our offer to increase our party.

Room Tip: Don't eat there!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mollington hotels

norh wales
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed November 18, 2012

lovely hotel in a nice setting about 2 miles from chester
we had a happli deal with afternoon tea, evening meal, breakfast and 30min spa treatment .
cant fault anything.
had the bridal suite , huge room with a 4poster bed, and was lovely and warm.
the staff in all the hotel were fantastic ,helpful chatty and efficient, so thanks gang !
spa treatment were lovely with fantastic friendly therapist.
even provide a handwritten mam to the park and ride.
a lovely hotel experience

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank janeNorhWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport
1 review
5 of 5 bubbles Reviewed November 16, 2012

I booked a surprise weekend break away to the Mollington hotel in November. I received a wonderful reception from both the general manager and his more than efficient staff. I was given a beautiful room. It had a four poster bed, large lounge, beautiful views of the gardens and was exceptionally clean. We had complimentary chocolates and wine in the room, such a lovely gesture that meant so much. That evening we dined in the restaurant, again the staff were first class and nothing was too much trouble. This hospitality was extended to the rest of the restaurant and indeed the rest of the guests in the hotel. The same courtesy and efficiency was extended to breakfast. The facilities in the spa were excellent, we had a lovely lunch overlooking the swimming pool and again nothing was too much trouble. The changing area was clean and tidy, and I would have to say this is probably one of the best spa's my husband and I have been to.

We have 5 children and have travelled extensively around the world. Having stayed in a variety of hotels, I would like to say that the Brook Mollington comes very highly rated. It is an old building, but full of charm and character. We always look at trip advisor for advice and information regarding hotels and their surroundings and would like to say that we found the majority of the comments on the site quite offensive and untrue. I also noticed that the general manager had a polite answer for everybody's trip advisor comment.

To Mr Gourishankar and everybody at the Brook Mollington, keep up the good work, we shall certainly be coming back again and next time we will bring our children.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 14, 2012

We had a very nice relaxing stay at this hotel. I would not take too much notice of the very pety things that people comment on. Yes the front of the hotel was a big let down, but once inside it was lovely warm and welcoming. We thought the room was a bit outdated but spotlessly clean, the bathroom was fresh and shiny, and all other areas a very good standard compared to other hotels we have stayed in. The breakfast was very good with alot of choice and all staff very friendly and helpufull. We will return to the Mollington Banastre with friends and family as would not hesitate to recommend it. Well done to all .

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank richarddavies398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mollington
6.6 mi away
Grosvenor Pulford Hotel & Spa
0.3 mi away
Crabwall Manor Hotel & Spa
2.7 mi away
Doubletree by Hilton Chester
Show Prices
Show Prices
Show Prices
2.1 mi away
Hallmark Hotel The Queen, Chester
2.1 mi away
The Mill Hotel
The Mill Hotel
#12 of 45 in Chester
4.0 of 5 bubbles 1,235 reviews
2.3 mi away
Abode Chester
Abode Chester
#18 of 45 in Chester
4.0 of 5 bubbles 1,958 reviews
Show Prices
Show Prices
Show Prices

Been to Brook Mollington Banastre Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Brook Mollington Banastre Hotel & Spa

Property: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotel.de, Travelocity, Agoda and SpeedyBooker.com so you can book your Brook Mollington Banastre Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing