My fiance and I had trawled the internet looking for a 4 star hotel and spa in Chester and came across Brook Mollington. The hotel looked lovely and the facilities were just what we were looking for and only a couple of miles from Chester city centre. So we booked 2 nights bed and breakfast for £179.
On arrival, I was extremely disappointed. The picture of the hotel on their website is of the back of it. What you actually see when you arrive can only be described as 70's community centre with a car park full of potholes. We sat in the car for 10 minutes deciding whether to just turn around and go as payment would be taken when we checked out. We decided to go in and have a look. To my surprise, the reception, lounge and bar area were modern and not what you'd expect to see from the exterior. I commented on this to the receptionist who said that she had heard the same thing many times.
We checked in and were told that our room was in the 'new' part of the hotel. It was definitely new in the 60's but the hallway was dark, dirty, parts of the carpet were black where it should be beige, door frames were battered and simply painted over. Everywhere had been given a lick of paint to make it appear clean and new but it needs so much more. We entered our room and again, we were very disappointed. The furniture consisted of a desk and a small round table that must have been put in there when the hotel was built. The quality was consistent with what we had already seen on the walk to the room. The bed was described as large and comfy with thick mattress toppers. What we got was a standard double bed with a summer duvet that wasn't hanging out of the duvet cover. It's the little things that make a difference. The bathroom was large with plenty of towels and like the room itself, very clean.
At this point, we were still undecided as to whether to stay or go. We decided to go to the bar and have a drink. We sat in the conservatory which, on initial appearances, was lovely. When you actually sit down and have a look around, the furniture is a bit worn and windows dirty. As it was a sunny day, we went to sit in the garden with our drinks. This was the highlight of the hotel. If we could pitch a tent in the garden and stay there instead of in the room, this would have been much better.
After a drink, we went back to the room and discussed it more as to whether to stay or go. What the website doesn't tell you is that it is in the flightpath of Hawarden airport and although it's not a very busy airport, when a plane does go overhead, you can hardly hear yourselves talk when in the room. We decided to use the spa facilities to try and relax and unwind. The female changing rooms were filthy. Out of 4 showers, only 2 were working. In the gents changing area it was the same and with mould growing on the walls. We only used the jaccuzzi and whilst sat in there we noticed even more failures. Tiles were missing off the walls in the gents changing rooms. The walls around the squash courts had paint peeling off them and I don't mean little chips. Half of the grills were missing around the edge of the jaccuzzi which exposed the dirt. The ivy on the outside of the big windows at the end of the swimming pool had got through the glass and was actually growing inside. It's more like a leisure centre than a spa. Local kids in their school uniform arrived with their parents just wandering around the pool area.
As I was virtually in tears at having to spend £179 to stay in this awful place, we made a very easy decision to leave and not spend 1 second more anywhere near it. I went back to the car to leave my fiance to explain the situation and was very surprised to see him literally 2 minutes later. He said the receptionist didn't even argue or try to make us stay. This to me says that we are not the first to have done this.
We ended up staying in the Premier Inn in Chester city centre for £52. Ok, they didn't have spa facilities, but then again, you cannot call what Brook Mollington have to offer as a spa. The room was clean with a very comfy large bed with non-damaged furniture.
All in all, the very short stay that we had at Brook Mollington was appauling. It is trying to be something that it isn't but it's not trying anywhere near hard enough. I have no idea how it has achieved its 4 star status.
- Official Description (provided by the hotel):
- This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more less
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- Also Known As:
- Brook Mollington Banastre Hotel Mollington
- Brook Mollington Banastre Hotel And Spa
- Best Western Chester
- Chester Best Western
- Brook Mollington Banastre Hotel & Spa Cheshire