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Ramada Lagoa Santa International Airport/Belo Horizonte
Ranked #2 of 6 Hotels in Lagoa Santa
Certificate of Excellence
GreenLeadersGold level
Reviewed January 17, 2014

Positive: well located, good food.
Negative: The bed is noisy and what the worst part: they missed the wake up call... That's unnaceptable! I was lucky and didn't lose my plain because I used my cellphone alarm...

  • Stayed: January 2014, traveled on business
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1  Thank gbarqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBrasil, Gerente geral at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded February 20, 2014

Dear Mr. Baqui,
Firstly we would apologize for your bad experience. Your considerations are very important to help us to improve and serve you better every day.
Regarding the wake up call, we did several adjustments on our systems to secure its functionality and precision.
We expect to have a future opportunity to provide you an excellent time with us.

Yours sincerely,
Robson Silva
General manager
Ramada Airport Hotel Lagoa Santa - Brazil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 - 21 of 704 reviews

Reviewed November 28, 2013

Excellent to get on time to the airport. Not that close. Will be great if they offer a shuttle service. In general I found it comfortable. It was clean, good accommodations. Loved the view from the pool to the Lagoa. Breakfast included.

  • Stayed: November 2013, traveled with friends
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Thank psiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robson R, Gerente geral at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded October 14, 2015
Google Translation

Prezado hóspede, Fico muito contente em ver sua opinião referente ao Ramada Airport Hotel.
Todos estamos com o sentimento de missão cumprida ao ver que proporcionamos uma experiência tão positiva em nosso Hotel.
Obrigado por tomar seu precioso tempo nos avaliando no site TripAdvisor. Vamos estar sempre a disposição para oferecer qualidade, conforto e boas acomodações.
Espero vê-lo em breve.
Gerente Geral

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Reviewed October 1, 2013

The brazilian enterprise that uses the name Ramada (Vert Hotels) is a long way to reach the Ramada International standard.
My guess is that more 90% of the guests of the Ramada Airport Hotel are coming from and going to the airport, yet there is no shuttle service, that's the level of attention you can expect from this hotel. The staff is very friendly, but useless.
The hotel claims to be 8 minutes away from the airport, which is true... once you manage to get in one of the taxis, with "mobster style" assistance. In my return to the airport I had to wait 15 minutes for a taxi. To avoid being robbed beyond the limits estabilished by the "gang leaders" ask (insistently) for a receipt. You will spend 40 US$ for going back and forth to the airport (it is less than 8 miles). Tell me they are not a co-actors on the scheme knowing that you can RENT A CAR with insurance and GPS for less than that (the hotel is even closer to the airport than the nearest gas station)?
I think they don't care because their price are high for brazilian standards, so most of people staying there are there because they really have no alternative and the bill is not an issue, besides that, they lodge main national airlines crews (and the crews have their shuttle service). So my advice is: rent a car and get a hotel a bit farther with the same level of comfort for a cheaper price.
On the positive side, it is an interesting architectural experience if you have already wished hotel suites had bathrooms with windows... In this hotel they do and you can check how much outside view and daylight into the bedroom is traded-off by such an invention.
If you want to enjoy the view you would had go tho the curious terrace, but you wont stay there long: there is only ONE plastic chair and the air-conditioning engine, which is not very noisy, but blows hot air.
They charge a different price for the rooms with the alleged nicer view. If you are the kind of people who pays for that, make sure you have the fourth floor, as on the third floor it is partially blocked by the ceilling of the adjacent construction.
I was given a handicapped room without notice, it did not seemed that suitable for a handicapped person, and for a not handicapped person was quite an unpleseant surprise (mostly because there is no shower box, but the john is odd too)!

Room Tip: View to the lake on the third floor is partially blocked. Unless you want to, make sure not to get t...
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  • Stayed: September 2013, traveled on business
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2  Thank Arthur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vert H, Gerente de recepção at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded November 17, 2015

Dear Mr. Arthur,

Thank you very much for offering us your feedback. Your opinion is quite important for our business.

We from Ramada Lagoa Santa, work with a transparent effort to fulfill the expectation of our guest through our portfolio of services. Unfortunately, for peculiar logistic reasons, we do not offer the shuttle service from the CNF Airport.

As in any International Airport, is advisable to gather information previously related to the public transportation; Our reservation department or front desk staff are 24 hours available to provide you all about safer and more affordable options.

Besides the room balcony, we also have a huge leisure area on the top floor, with a beautiful view to the lake, with outdoor swimming pool, jacuzzi, sauna, gym and pool bar, all to make your stay more pleasant.


We hope to see you again soon.
Yours faithfully,


Israel Gomes
Hospitality Manager

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Reviewed September 12, 2013

I stayed in this hotel for just one night on my way to Concelheiro Lafayiete / Congonhas. It is kind of 'layover' hotel - don't think it is any good for a long stay! Not so close to the airport either (Taxi R$ 42). Nothing really great to specifically mention. Rooms are clean, good breakfast and close to a supermarket - Those are the only some plus points!!!

  • Stayed: September 2013, traveled on business
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Thank AM_WP_YEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vert H, Gerente de recepção at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded November 25, 2015
Google Translation

Caro hóspede,

Muito obrigado por nos avaliar e nos conceder seu feedback.

O Ramada Airport Hotel fica a 8 KM do aeroporto de Confins (CNF), dispomos de restaurante, room service 24 horas, além de área de lazer com fitness center, sauna e piscina.

Esperamos revê-lo em uma futura oportunidade.


Atenciosamente,

Israel Gomes
Coordenador de Hospedagem

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Reviewed July 14, 2013

This is billed as an airport hotel but is about 12km away, takes about 20 minutes by taxi. The area isn´t very nice, there´s a local supermarket opposite and a Carrefour? just down the road.

Staff were quite helpful, I arrived early 09:30-ish off a 3 flight trip from Milan MXP-LHR-GRU-CNF and they found a room for me even though check in should be 14:00

The room was clean with a balcony overlooking a residential area, the bed was good, the shower nice. Breakfast was local food, not the best but won´t kill you. So all-in-all it should be a 3/5 ... unfortunately there were dogs howling all night and it´s brazil so single glazing windows... as a result I got about 3 hours sleep and was ridiculously tired the next day.

Room Tip: Ask for one facing the street, traffic noise can´t be any worse than those damned dogs.
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  • Stayed: July 2013, traveled on business
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1  Thank mhbarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBrasil, General Manager at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded July 18, 2013

Dear
Thanks for taking time from your schedule to answer our research Guests. I apologize for your experience was less than satisfactory. Our goal is not only meet the needs of every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Know that their opinions are extremely valuable to us. Opinions such as these help us to improve our service and property on a daily basis. Also, be aware that comments and problems identified are resolved.

We hope you can give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can help in any way, do not hesitate to contact me directly at 55 31 36881000.


Sincerely,
Claudia Gurgel
General Manager
Ramada Airport Hotel - Lagoa Santa / MG

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Reviewed October 24, 2012

The hotel is clean, the bedroom was clean and comfortable and it's close to the Tancredo Neves International Airport (Confins). But I could not sleep well because I heard all steps of everyone in the floor above mine. In my floor there was also some noise: I heard everyone walking in the corridor and it was 2 am... 3 am...

  • Stayed: October 2012, traveled solo
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Thank WorldBelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBrasil, General Manager at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded April 30, 2013

Thanks for taking time from your schedule to answer our research Guests. I apologize for your experience was less than satisfactory. Our goal is not only meet the needs of every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Know that their opinions are extremely valuable to us. Opinions such as these help us to improve our service and property on a daily basis. Also, be aware that comments and problems identified are resolved.

We hope you can give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can help in any way, do not hesitate to contact me directly at 55 31 36881000.


Sincerely,
Claudia Gurgel
General Manager
Ramada Airport Hotel - Lagoa Santa / MG

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

This is really the only option if you want to stay near Belo Horizonte airport. The rooms are nice enough, clean and large. The restaurant is disappointing, food quality is not great but there are not many options close by.

Service could be better - we arrived only to be told that they didn't have our reservations. They didn't seem to think this was a problem and expected us either to leave or pay for new reservations. After an hour, they did locate them but did apologise but when we suggested that they comp the two beers we had drunk whilst waiting we were told that they were not prepared to do this. This small gesture would have gone a long way.

All in all, a pretty typical lower-mid-range chain hotel experience.

  • Stayed: September 2012, traveled with friends
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Thank travelmadlondoner56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaBrasil, General Manager at Ramada Lagoa Santa International Airport/Belo Horizonte, responded to this reviewResponded April 30, 2013

Thanks for taking time from your schedule to answer our research Guests. I apologize for your experience was less than satisfactory. Our goal is not only meet the needs of every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Know that their opinions are extremely valuable to us. Opinions such as these help us to improve our service and property on a daily basis. Also, be aware that comments and problems identified are resolved.

We hope you can give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can help in any way, do not hesitate to contact me directly at 55 31 36881000.


Sincerely,
Claudia Gurgel
General Manager
Ramada Airport Hotel - Lagoa Santa / MG

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Lagoa Santa International Airport/Belo Horizonte

Address: Rua Academico Nilo Figueiredo 2049, Lagoa Santa, State of Minas Gerais 33400-000, Brazil
Phone Number:
Location: Brazil > State of Minas Gerais > Lagoa Santa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Lagoa Santa
Price Range: $44 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Lagoa Santa International Airport/Belo Horizonte 3*
Number of rooms: 140
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Also Known As:
Ramada Lagoa Santa International Airport Hotel Lagoa Santa

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