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Pullman Paris La Defense
Ranked #1 of 41 Hotels in La Defense
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 8, 2013

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank piupolino
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded September 10, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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487 - 493 of 1,511 reviews

Reviewed September 5, 2013

We booked this on last minute.com as a top secret hotel and were pleased with our stay here. The hotel is very close to the metro station with all the major sights & Guard de Nord just a short metro ride away. We arrived earlier than our check in time and although we weren't able to check in straight away, the staff made every effort to accommodate us and we were still able to check in a bit earlier. The rooms are spacious and have all the amenities you'd require. My only complaint about the room was that some of the fittings were faulty- the bathroom door sealing & latch were falling off and the shower door didn't close properly. This would be a great hotel for a business trip.

Stayed: July 2013, traveled as a couple
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded September 10, 2013

Dear Mark,

Thank you for sharing your experience with the Tripadvisor community.
We are delighted to read that your stay at the Pullman Paris La Défense was a pleasant discovery.
I have conveyed your appreciations to our team as they are a great source of motivation.
Finally, I have also taken note of your comments regarding in-room fittings. May I kindly ask you to give us by private e-mail your name and room number in order to take the appropriate measures to solve the matter. You can contact Chloë, our Quality and Attitude Manager at h3013-qm@accor.com.

We look forward to welcoming you again soon.

Kind regards,
Frederic Clement
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

stayed in this hotel for 2 times this summer for business , the location is very convenient (middle of la defence ) even for going down to champs Elysee it will only be 15 min thru the metro which is only 5 mns walk from hotel

breakfast was ok with below average service
rooms are good and comfortable bed
reception can be a bit smelly some times!

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SUPERmash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded September 6, 2013

Dear Guest,

In the name of the Pullman Paris La Défense’s team, I would like to thank you for sharing your constructive comments following your stay with us. Indeed, they will help us meeting your expectations as we strive to continuously improve the quality of our services.

Kind regards,
Frederic Clement
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Cheap Very very very french!
What to say...? Been traveling around many countries in EU including Paris for many times. This is my first time in Pullman Hotel La Defence. The hotel's actually nice (clean, wifi-free of charge offerring in each room). Still, free-wifi doesnt give them all the credits to above of other luxury hotels. Quite disappointed since the service esp room service. I mean "give me a break!"!! What kind of 5-star hotel doesnt have spar of wine openers n restaurant's takeaway?!! Seriously?!! I mean am not cheap but not that stupid enough to give out €10 (ten euros) for additional cost for room service delivery besides their 12.5% of service charged including all the time. All I wanna do is ordering food&picking them up, but the restaurant said "no" to those things!! Funny right?!! Way beyond my expectation for overpaying for this kind of "fake" 5-star hotel!! Will definitely Not Coming Back for sure!!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
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1  Thank Natinee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded August 30, 2013

Dear Madam,

Thank you for sharing your experience at the Pullman Paris La Défense with the Tripadvisor community.
We are sorry that the free-wifi service did not live up to your expectations; please accept our sincerest apologies.
Regarding room service, please note that the service is not included in the price hence the 10€ surcharge. However, in France, the VAT is included in the rates (19.6% for alcoholic beverages and 7% for food).
Our catering team would have been delighted to assist you in opening your wine bottle.

We appreciate you sharing your concerns, and hope that you will give us the opportunity to meet your expectations.

Kind regards,
Frederic Clement
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

I stayed at this hotel for two nights on my tour. The rooms were furnished luxuriously, although with some issues. For example the shower door did not completely cover the shower, causing water to splash out. There was a crack in one of the walls.

Breakfast was great, with a wide range of selections.

Overall this is a good hotel, but a handful of issues need to be fixed, such as the shower door and the wall cracks.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank warpa95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded August 19, 2013

Dear Guest,

I would like to thank you for the time you dedicated to share your experience on TripAdvisor, as it helps us to improve the quality of our services.
Please rest assured that I have conveyed your constructive comments to our team.

We appreciate you sharing your experience at the Pullman Paris La Défense and hope to welcome you back soon.

Kind regards,
Frederic Clement
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Starting with the problem Pullman La Defense has: breakfast. We stayed for four nights and had four breakfasts as part of the package. This five star hotel does not provide for a five star supply of things to eat. More important is the lack of professional service. Too much is asked of staff it seems, as some of them are trying to deal with a room service request through the mobile phone while attempting to seat guests at the same time. There is not enough eye for the needs of people as the need to clear tables is top of the agenda. Cold scrambled eggs, cold bacon on account of the rechauds not working. Bad fruit in the basket. Overall an unprofessional operation.

So what happens when you do not have breakfast here? Nice hotel. Good rooms. Nice atmosphere. And in our mind a good base for exploring the city. Ten metro minutes from the Place d'Etoile. Five stars? Not really. Too many loose ends, loose fittings in the bathroom, untidy corridors. Add to that the breakfast experience and there are much better five star hotels. All this can be mended though, without doubt. It would be a shame when that was not done.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ennea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded August 14, 2013

Dear Ennea,

Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. I am sorry that breakfast did not meet your expectations; please allow me to express my sincerest apologies.

We attach great importance to the quality of service and satisfaction of our guests; therefore your feedback is essential to us. May I kindly ask you to contact, Chloë, our Quality and Attitude Manager to tell her more about your experience, at h3013-qm@accor.com. She will be delighted to give you all the appropriate answers to your questions.

We appreciate you sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Frederic Clement
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

We booked this hotel less than a week before we went, it was booked as a top secret deal. We booked it on the basis that it had parking as we were driving and all the other hotels had either no parking or there was a charge. However once the hotel was named it became apparent that there was intact a 50 euros charge for parking for 2 nights. I did complain about this via the booking site, they blamed the hotel for not putting complete information on but neither the site or hotel would let me cancel the booking. So we arrived with a more negative view than we would otherwise have done.

In general the hotel is light and duty and clean. The staff were very attentive and polite. We had a choice of high or low floor. We opted for high. The lifts operate using your room key making it hard for non guests to be wondering round which is good.

Our room was spacious and quiet, however had seen some wear, the table legs were lose, tiles had been removed in bathroom obviously to fix a problem but only wedged back in, the shower door didn't fit properly and hence wet the bathroom floor so we had mop this up do we didn't have a skating rink. We did report this fault and as it couldn't be easily rectified were offered a change of room but by time we got back it was 11 30pm so we decided to stay put. I just think for a 5 star hotel these things should be sorted before room let out. The member of staff also looked annoyed when we mentioned shower door.

The bathroom was equiped with a good range of toiletries, you were provided with dressing gowns and slippers. Yes and coffee, however only 2 milk so we had to ask several times for more milk as you needed 3 per cup. These were brought up when requested but surely it would make sense to put a few more in each room?

after our first night we went out early the cleaning cart was outside our door so I put sign on door that it was available to be cleaned. When we arrived back at 3 this had not been done, so we had no shower gel or coffee for a brew. Again for a 5 star hotel I would have expected this to be done. So we removed sign from door. It was 5 before room. Was cleaned.

At a weekend the hotel is in a very quiet area, there are a few bars and restaurants near by its very close to metro though and a big shopping centre.

Check out was swift until we tried to pay for car park, we tried 3 cards none would work so had to head to reception to pay the same card did work do machine must have been out of order. So this added about ten mins to checking out which when time was of an essence and we were already reluctant to pay car parking charges was a bit annoying

This hotel is really catering for business market, but if you can get it at the right price would say book it. If breakfast nit included in your rate its 25 euros each.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank coddlingfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded July 29, 2013

Dear Ms. Coddling,

Thank you for sharing your feedback following your recent stay at the Pullman Paris La Défense. Our team was more than delighted to hear your compliments. It is also a pleasure to read that you appreciated the comfort of our rooms and our ideal location.

Regarding parking rates, we are sincerely sorry that you were misled by the online reservation site. Please rest assured that we have taken the appropriate measures to prevent future occurrences. We also apologize for the cleaning service which did not live up to your expectations. I have immediately conveyed the information to our Housekeeping team.

Looking forward to welcoming you back in the near future.

Kind regards,

Frederic Clement
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Paris La Defense

Address: 11 Avenue de l'Arche Courbevoie, 92081, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in La Defense
#2 Green Hotel in La Defense
#6 Business Hotel in La Defense
Price Range: $152 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Paris La Defense 5*
Number of rooms: 382
Official Description (provided by the hotel):
In the heart of the La Defense business district, opposite the CNIT (Center for New Industries and Technologies) and 10 minutes from the Champs-Elysees, the fully renovated Pullman Paris La Defense is intimate, pure and bright. This upscale hotel offers stylish and spacious rooms, a fitness center, Le Quinte&Sens restaurant with an open kitchen, bar, free WIFI with fiber optic and a private car park. The meeting spaces offer optimum facilities to ensure the success of your seminars and events. ... more   less 
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Also Known As:
Pullman Paris La Defense Hotel La Defense
Accor Paris La Defense

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