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“Great customer service and lovely rooms!”

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Pullman Paris La Defense
Ranked #1 of 41 Hotels in La Defense
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 10, 2011

Located in the business district, clean and safe, quick and easy to get to central Paris by the subway. Great customer service and beautiful rooms! The most comfy beds I've ever slept in! House keeping was very good. We missed the morning session so we told the lady to come back and give our room a clean round about lunch time and everything was fresh after we came back! No swimming pool though. The only downfall was the sauna and steam room don't open all day. They only open from 7am-11am then re-open again at night for a few hours and shut again.

  • Stayed: October 2011, traveled as a couple
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Thank NZGW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 - 664 of 1,673 reviews

Reviewed October 28, 2011

Lovely hotel. Friendly and very helpful staff. Rooms were cleaned daily. Beds were unbelievably comfortable. Great location for shopping with the CNIT and les quatre temps shopping centre within 5 minutes walking distance. Metro line also very close. Look forward to staying there again.

  • Stayed: October 2011
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Thank MeaganK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2011

Stayed as part of a package deal which included 3 nights and return Air France flights. I didn't and still haven't read any other reviews so I wasn't sure what to expect. The staff are very friendly and first impressions of the hotel are good. The room was not huge but the queen size bed was the most comfy bed I have ever slept in. It was just incredible! The bathroom was very big and clean. It had a nice bath and a separate glass door shower which was huge. The whole feel of the room is very cosy. Just what you want for a city break when you are our all day and only really at the hotel for sleeping and breakfast. The hotel is located quite far from central Paris, but the night time views of the skyscrapers were amazing. There was also a lovely Christmas market just under La Defense, 5 minutes from the hotel. I was really impressed and If I visit and all the Hiltons are fully booked again, I will definitely stay here again!

  • Stayed: November 2010, traveled as a couple
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Thank civai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

I was upgraded to the junior suite which was a pleasant surprise. The bed was fantastic and I really appreciated the Locatel in room services.
It is a shame that there is no wifi in the rooms, I was told they will be modernizing the hotel in 2012

  • Stayed: October 2011, traveled on business
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Thank Pascale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Chepstow, United Kingdom
11
Reviewed October 20, 2011

Excellent hotel very friendly staff. Only tet down by not having wireless in rooms and by overcharging for the breakfast. for a room price of over 200 euros I really expect to have wireless in the room.

  • Stayed: October 2011, traveled on business
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded October 24, 2011

Dear Sir,

We thank you for taking the time to tell us about your experience at the hotel Pullman Paris La Défense. I am sorry that your experience did not fully meet your expectations and do apologize for this.
As for Internet connection, we have currently a cabled internet in the rooms which works well. Internet wireless is available in the common areas (Corner coffee, lobby, bar and restaurant) and provides an exceptional standard of service, particularly in terms of user friendliness (you do not need to modify your settings). For your kind information, an IT renovation program is under consideration and we will be able to provide wirless connexions in the whole hotel at the end of the renovation.

Regarding the breakfast, we are pleased to inform you that we have implemented, in September, the new Pullman Breakfast rich in flavours and high quality dishes to better fit with the different needs of our customers. Our aim is to provide a varied and appealing range of products at a price level adapted to suit the standard of the hotel.

We appreciate your sharing your concerns, and hope to welcome you again in the near future

Sincerely Yours,

Maud DESCAMPS
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

After some of the other reviews, I was a little worried about the Pullman, but I was pleasantly surprised. The room was clean, tidy and well maintained. There were one or two small issues in the bathroom (cracked hand basin, worn drain in the shower) but overall the feel was great. The carpets and walls in the hallways need some attention, but in the room itself, carpets and walls were well maintened.
There have been a number of comments about the lack of wireless internet. The cabled internet connection worked well, but I would have preferred wireless too. Considering how easy it would be to install wireless hubs, I really don't know why they don't do it or at least offer the option...
The breakfast was nice but rather pricey at 22 Euros. There was a well stocked buffet with a good selection of cereal, breads, cold meats, cheeses, and some warm items. The scrambled eggs looked suspiciously uniform - it must have been made from powder.
The Metro connection into Paris is great. It is only a 5 minute walk to the Metro station and within 15-20 minutes you can reach most areas of downtown Paris.
Overall, the room was on the expensive side, but it compares well with other hotels like the Novotel in La Defense which is cheaper but not as nicely finished.

  • Stayed: October 2011, traveled on business
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1  Thank Joachim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this reviewResponded October 12, 2011

Dear ZaDeCa.

We thank you very much for taking the time to tell us about your experience at the hotel Pullman Paris La Défense and we were happy to read your reassuring comments for other travellers.
We really appreciated your nice comments regarding your general experience and will share among our team.

As for Internet connection, as you have written, we have currently a cabled internet in the rooms which works well and wireless is at your disposal in the common areas (Corner coffee, lobby, bar and restaurant). For your information, an IT renovation program is under consideration and we will be able to provide wirless connexions in the whole hotel by the end of term 2012.

Regarding the breakfast, we are pleased to inform you that we have implemented, by September, the new Pullman Breakfast rich in flavours and dishes to better fit with the different needs of our customers. As for the scrambled eggs, I am sorry if you have been disappointed with this dish. For your kind information our eggs are all daily fresh and our eggs consumption is about 120kilos / week end.

Once again, we appreciate your sharing your concerns, and we are looking for having the pleasure to welcome you again when you will return to Paris.

Yours faithfully,

Frédéric CLEMENT
General Manager

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Reviewed October 10, 2011

Very good hotel, close to public transport. Perfect hotel for business people. Breakfast can be a bit hectic, and the restaurant is expensive. But offers everything you would expect from a Pullman hotel.

  • Stayed: October 2011, traveled on business
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Thank Peter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Paris La Defense

Address: 11 Avenue de l'Arche, 92081, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in La Defense
#2 Green Hotel in La Defense
#6 Business Hotel in La Defense
Price Range: $153 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Paris La Defense 5*
Number of rooms: 382
Official Description (provided by the hotel):
In the heart of the La Defense business district, opposite the CNIT (Center for New Industries and Technologies) and 10 minutes from the Champs-Elysees, the fully renovated Pullman Paris La Defense is intimate, pure and bright. This upscale hotel offers stylish and spacious rooms, a fitness center, Le Quinte&Sens restaurant with an open kitchen, bar, free WIFI with fiber optic and a private car park. The meeting spaces offer optimum facilities to ensure the success of your seminars and events. ... more   less 
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Also Known As:
Pullman Paris La Defense Hotel La Defense
Accor Paris La Defense

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