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“Good home base for visiting Paris”

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Hilton Paris La Defense
Ranked #5 of 41 Hotels in La Defense
Dallas, Texas
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good home base for visiting Paris”
3 of 5 bubbles Reviewed June 21, 2013

My husband and I recently visited Paris for the first time and chose to say at the Hilton in La Defense. Overall we were happy with our stay here, and would consider staying there if we ever return but there were definitely some "pros" and "cons" to this hotel.

Hotel/Location: As other reviewers have mentioned, the hotel is located in the CNIT building which consists of several shops and restaurants (there is a full mall across the street) and is located more in the business district of Paris than anything. While this meant we weren't within walking distance of the major “sites” or historic areas it worked out surprisingly well since both the Metro and the RER trains could be accessed right from the CNIT building (i.e. no need to even go outside). This proved to be extremely convenient as we could reach anywhere in Paris within minutes.

Since the hotel is not its’ own properly there wasn't much to it in terms of common areas. The lobby was fairly plain and led directly into the hotel bar and restaurant. There were a few computers tucked into cubbies along the wall but no actual business center. Overall it was relatively clean but very sterile.

Room: Our room was ok but certainly not the best we’ve seen from a Hilton – it was a decent size with a large desk area and plenty of room to store our luggage. The bathroom was large with a shower stall and a separate jetted tub, but it wasn’t as updated or clean as the rest of the room which was a little disappointing. No real complaints though and we didn’t hear any noise from our neighbors or the hall.

Service: The staff here was fine but there wasn’t anyone that really stood out. We didn’t have an real issues either so no real complaints here. I was a bit surprised that the majority of the staff did not speak English very well especially since the hotel clearly catered to business travelers, but that was more of an observation than anything.

Food: We had the breakfast buffet every morning at the hotel (it was included in our room rate). It was pretty good with a fair number of options, though it was the same offering every day. The staff was friendly enough but it was a struggle to get coffee every morning. We also had dinner at the bar in the lobby our first night there (easy option since we were exhausted from traveling all day) and it was fine. A bit overpriced but that was to be expected.

Gym: The gym was more than adequate with several treadmills and different types of ellipticals as well as a good selection of free weights and a cable machine. It was a good sized area as well and didn't feel like an afterthought as many hotel gyms do.

I would certainly recommend this hotel, but don’t expected to be ‘wowed’ while staying here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank queue18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 25, 2013
Dear queue18,

Let me thank you for the detailed feedback you give following your stay with us.

I am pleased to read that you overall enjoyed our facility and service. This is very important to us especially as it was your first holiday in Paris for you and your husband.

However, I have particularly noted to my concern your remark regarding the cleanliness of your bathroom which did not meet your expectations. Please accept my apologies for this and rest assured that this has been discussed with our Front of House Manager in order to improve this service. For a future stay, please do not hesitate to report this kind of things to the reception team, they will be pleased to assist you.

Queue18, all of the team look forward to welcoming you back in our hotel.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,518 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Bangalore, India
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

This hotel is just outside central Paris but it is easily accessible.

It is not a 5* hilton but it is very convenient. The service at the breakfast is ordinary. Checkin was quick and comfortable and I was recognized a Hhonors Diamond. The room is spacious. It would be nice if water is replaced every day.

Lastly, the mall shuts its door late evening so you will have to walk all the way around esplanade to get into the hotel.

Room Tip: Rooms facing the grand arche are the best.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RanjitKodali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 25, 2013
Dear RanjitKodali,

I want to thank you for taking the time to post a review of our hotel following your recent stay with us.
All of our guests’ feedback is extremely important to us and we appreciate your participation.

We look forward to welcoming you back for a future stay in Paris.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 18, 2013

I stayed at this hotel in April and loved the hotel. Beautiful big room, lovely bathroom, great staff, incredible breakfast buffet. Only drawback for a Paris tourist is the location, right in the middle of a modern business district. No charming side streets, restaurants, etc. nearby. There is a terrific mall with many restaurants, and a Metro very near and accessible which we used to get around.Very strange underground parking area. A great place for a business traveler, not so good for a quick visit to Paris to soak up local color.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunny524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 20, 2013
Dear Sunny524,

I would like to thank you for posting a nice feedback of our hotel following your recent stay with us.

I am pleased to read that you enjoyed our team and service but it seems that our location was not to your convenience.

I hope that despite this, you will come back to our property at some point in the future.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed June 9, 2013

This hotel provides a great place to stay if you are doing business in La Defense. There are restaurants close by, and you can enter the Metro without having to go outside if the weather is bad. The rooms are large and comfortable, with American-style beds. Internet service is excellent, and the breakfast is very good. The staff is extremely friendly and helpful.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 18, 2013
Dear James B,

Thank you very much for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your visit.

We look forward to having the opportunity of welcoming you back to the hotel at some point in the future.

Yours sincerely,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Augusta
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 7, 2013

We used our American Express reward points and were treated royally. The hotel and the entire La Defense complex is amazing. The service at the hotel was impeccable. As we were first-time visitors, they made our visit easy and enjoyable. The Metro stopped right at our hotel, and was easy to access any part of. Paris. Would definitely stay there again.

Room Tip: Use your Hilton Honors points for best value
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 18, 2013
Dear SuperSrg,

I want to thank you for your positive comments following your recent visit.

Your observations and opinions are very appreciated. It is particularly pleasing to see that your impression of our staff and service was good and that you felt well taken care of during your stay.

SuperSrg, we look forward to welcoming you back in our hotel when you will return to Paris.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pau, France
2 reviews
4 of 5 bubbles Reviewed June 4, 2013

Nice hotel with big rooms (rare in Paris), an excellent service in the reception and the room, nice bathroom (with shower and bathtub), bathrobe... It has a gym 24/7 and a nice view of la defence... You don't have wifi in the room, that was disappointing (you have to pay 20eur per day.)..

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 18, 2013
Dear Jose S,

I would like to thank you for taking the time to post your comments following your recent visit to our hotel. Our guests’ feedback is extremely valuable to us and we appreciate your input.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 4, 2013

We stayed at Hilton La Defense for 7 nights while celebrating our aniversary in Paris. Convenient location right on Metro Line 1. The entire staff was friendly and accomodating. Lara, at the front desk, was very helpful throughout our stay. We enjoyed the nice large room, comfortable king size bed and the good American style breakfast. One the two occassions where we took a cab to the hotel late at night, both drivers knew exactly where the hotel is located. The CNIT shopping center and the huge mall across the plaza were nice for purchasing non-touristy type merchandise.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank s L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Manager_13, General Manager at Hilton Paris La Defense, responded to this review, June 18, 2013
Dear s L,

I am pleased to read that you had a pleasant stay with us particularly for such occasion Rest assured that your kind feedback has been communicated to Lara as well as the entire Team as it represents a great source of motivation for each and everyone of us.

S L, all of the team look forward to welcoming you all back soon.

Sincerely yours,

Gérald Van Reck
Hotel Manager
gerald.vanreck@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Paris La Defense

Property: Hilton Paris La Defense
Address: 2 Place de la Defense | Le CNIT - BP 210, 92053, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Paris La Defense 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Paris La Defense Hotel La Defense
Hilton International Paris
Paris Hilton

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