As a Hilton Diamond member, I spend around 60 nights a year at Hiltons so I've seen quite a few. This hotel has some of the worst service I've ever encountered anywhere.
Forget about the fact that it's not near central Paris, is connected to a shopping mall an has no executive lounge. If you arrive by metro at night, virtually all the entrances are locked with no signage to the only door that's open.
When I checked in at 11 p.m., I was told by the receptionist that there was 24-hour room service. What I wasn't told is that the only thing served after 10:45pm is a cold toasted (i.e., soggy) chicken sandwich or pizza. Also, the person who answered the phone for room service spoke no English.
In addition, the room thermostats don't seem to work and blast out hot air. When I went downstairs to try to see a manager, another guest was there complaining about the heat, and was told that's just the way it is.
There used to be a fabulous Hilton in Paris near the Arc de Triomphe. No more. I strongly suggest avoiding this hotel.More
- Room Service