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“Oasis of tranquility” 4 of 5 stars
Review of Hilton Paris La Defense

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Hilton Paris La Defense
Ranked #6 of 42 Hotels in La Defense
London, United Kingdom
Level Contributor
268 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Oasis of tranquility”
4 of 5 stars Reviewed November 5, 2012

Never been to La Defence before - but what a spot. Great for Metro line 1, 10 minutes to Arc de Triomphe. This hotel was SO quiet, no traffic noise at all - would highly reccomend to the light sleepers amongst you. The staff were very helpful when we requested a change of room due to a really strong cigarrette smell and moved us right away.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 12, 2012
Dear Helen S,

Thank you for your kind comments. I am pleased to read that you had a pleasant stay and that service provided by our team made your stay enjoyable.

Dear Helen S, team and I look forward to welcoming you and your family back to the Hilton Paris La Défense very soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,315 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
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  • English first
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English first
Wolverhampton, United Kingdom
Level Contributor
128 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed November 3, 2012 via mobile

We used this hotel for a 3 night stay, whilst visiting Paris. We regularly use Hilton hotels and this has to be one of those that we would not return to. The hotel is in the business area of Paris and as expected is used business people. However we have used Hilton business hotels before and none have lacked atmosphere as much as this one. Something was missing but we are not sure what it is ??

We booked a double double room and as we are Gold Hilton members we would have thought we would have be given an upgrade but we weren't - this was a first for us. The hotel was very clean, the room was very basic just beds tables etc, no extras. We had to keep ringing for extra items such a milk, coffee etc. there were limited bath amenities and no bath robes, slippers etc. Our room looked into the shopping mall which made the room very dark.

The reception check in did not explain hotels details we had to keep asking, this gave us the impression everything was an effort for them. We used the bar and resturant on one of the evenings and food was ok. We also used room service and this was ok.

We would not return to this hotel.

Stayed October 2012, traveled with family
Helpful?
1 Thank JHart10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 12, 2012
Dear JHart10,

Thank you for taking the time to post a review on Trip Advisor. We were sorry to learn that you were disappointed with your recent stay at the hotel despite your positive appreciation of our overall service.

Indeed atmosphere is really important for a hotel and it would appear that we failed to meet your expectations, for which I sincerely apologise.

Kind regards.

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Arkansas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 2, 2012

Away from the city center but easily mooving with metro.Clean and very spacious room.Bed was very comfortable and for me having problem to sleep a nice surpriseBreacfast was good
and espessialy orange juice fantastic.The lady trying to find table for the people not nececery.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank antoinnete s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 12, 2012
Dear antoinnete s,

I would like to thank you for taking the time to complete a Trip Advisor survey following your recent visit to our hotel. All guest feedback is extremely important to us and we appreciate your participation.

Further to your comment regarding our breakfast hostess, I would be most appreciative if you could provide me with some details which bring you to your conclusion.

Dear antoinnete s, I look forward to reading from you soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 1, 2012

The hotel is located in the business district of Paris connected to a mall that has anything you would ever need. Also the metro and RER are there too. You can get to it all without going outside and with Oct. being the raining season this is very nice. The rooms were very quite. The concierge was great and most helpful. Breakfast was great. Rooms are very spacious I would stay their again.

Room Tip: rooms are all great face the inside I like high floors normally less noise.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 12, 2012
Dear Linda W,

Thank you very much for your positive feedback regarding your recent stay with us. I am pleased to read that you had an enjoyable stay and found our hotel location to your convenience.

We look forward to welcoming you back when you next require accommodation in town.

Yours sincerely,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 29, 2012

We've enjoyed our stay here at the Hilton La Defense, but have encountered some issues--including a very strange scheduling of a conference on the fifth floor above our room very, very late at night (with lots of noise above us, including a loudspeaker, chairs dragging, applause); it started at 9 p.m. Saturday night and ended at 12 midnight. Very hard to sleep during such loud noises. We have also had to call housekeeping several times for items not restocked like coffee and tea, cream, etc. On the other hand, the room is spacious and comfortable; we have found the CNIT and Metro/RER access very helpful. One employee at the Reception desk really helped us alot when we arrived last week (Alexei)--he worked and worked to get the room ready and arranged free internet access in our upgraded room. As others have noted, however, the directional signage for taxi drivers needs much improvement--it cost us at least 15 Euro extra because our driver missed the turn the first time.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 448StephanieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 26, 2012
Dear 448StephanieM,

Thank you for taking the time to post a review on Trip Advisor. I am pleased to read that you enjoyed your overall stay with us but would like to apologise for the fact that you have not yet received a response to the issues you raised concerning the night of Saturday.

Indeed, there was an exceptional evening meeting organised that night that lasted until midnight. Our banquet team did their best to make it the calmest as possible but it seems that was not sufficient. Let me explain my sincere regret for the disturbance this caused you.

Dear 448StephanieM, despite the above, I do look forward to welcoming you back to our hotel very soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metairie
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 27, 2012

We had a wonderful stay at the Paris La Defense Hilton. The accommodations were great and the breakfast was very good and extensive. The staff was friendly and the hotel was located very close to the metro.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bluegumbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 26, 2012
Dear bluegumbo,

I would like to thank you for your positive comments following your stay in our property. These are a great encouragement to the Team here at the Hilton Paris La Défense.

Thank you again for staying with us.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire, UK
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 20, 2012

had a very nice stay here for a few days.

Received a free room upgrade no arrival, to a large and very nicely decorated room, with sofa seating area, large bathroom with double shower and very large bed.

Liked the fact that there was no noise at night as the windows faced internally into the internal part of hotel/complex that it is in.

The breakfast was superb - wide choice of hot, fruits, cheeses and meats, breads, apple tart, croissents, etc. Lots of juices and hot drinks and Evian water.

There are a few restaurants very close by, two large shopping centres (with supermarket) and the train line/tube is a minute from hotel. Felt a safe area at night.
Would stay here again.

Room Tip: definitely go fort eh breakfast - it sets you up for a day walking round Paris!
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank zipzo-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 12, 2012
Dear zz-uk,

Thank you for your kind comments following your last stay in our hotel.

I am delighted to read that you enjoyed your visit to us. We thrive on our guests' satisfaction and your comments are a great encouragement to the Team here at the Hilton Paris La Défense!

We look forward to welcoming you back when you next require accommodation in Paris.

Yours sincerely,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Paris La Defense

Property: Hilton Paris La Defense
Address: 2 Place de la Defense | Le CNIT - BP 210, 92053, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Paris La Defense 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Paris La Defense Hotel La Defense
Hilton International Paris
Paris Hilton

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