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All reviews business district hermes toiletries metro station luxury room junior suite arc de triomphe nespresso machine excellent hotel business trip close to the hotel perfect stay la defense area taxi driver an upgrade yellow line eiffel tower shopping centre
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Reviewed September 10, 2018

the hotel itself is a few stops from Paris a very business district therefore the hotel concierge is non existent, there are some reasonable restaurants nearby, decent hotel at a reasonable rate, the hotel as we are accor members offered us an upgrade on the second day which was very handy

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank 664anishc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded September 11, 2018

Dear 664anishc,

Thank you for posting a review on TripAdvisor after your stay in Sofitel Paris La Défense.

I am pleased to receive your kind feedback. In here, all of the Front Office team is acting as a concierge and can recommend you several dining and leisure options in the close area and Paris.

We look forward to welcoming you back again.

Sincerely,

Camille Durepois
Guest Relations & Quality Manager
H0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018 via mobile

This hotel is a little out which made it even better as it was quiet and secluded.
It was a 5 minute walk to the metro which was a great way to get around and all the stops from this hotel are where you want to go.
The room was big with a lovely high class feeling with a marble look to the door and bathroom surfaces.
The room was clean and the bedding was soft and extremely white.
The staff were amazingly helpful and were there to help even when there was a worry about getting a taxi to the airport.
The look of this hotel is stunning and everything about this gives you a great feeling when you stay. I would recommend anyone who is going out for a break or holiday.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank ryanj0084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded September 4, 2018

Dear Ryan J,

Thank you very much for sharing your feedback after your stay in Sofitel Paris La Défense.

I am delighted to read your warm comments. It is a pleasure to see you have enjoyed our facilities and quality of service. Your comments will be shared to the entire team for their hard work.

We look forward to welcoming you back soon.

Sincerely,

Camille Durepois
Guest Relations & Quality Manager
H0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018

I never write reviews but I have to recommend this hotel as the staff are amazing. They have gone the extra to all my requests with a smile. The rooms are excellent but its the staff that make the difference, as I have been to a number of hotels in La Defence over the last year and this is the best by a mile. Extra recognition needs to go to Swannie as my daughter stayed the weekend for the first time in Paris and she made it extra special with her recommendations and ensuring our room was perfect.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Kaliachelvan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded September 4, 2018

Dear Kaliachelvan K,

Thank you for sharing your warm comments after your stay in Sofitel Paris La Défense.

Your positive feedback is a real reward for our team, it is a pleasure to know that you enjoyed your experience. Rest assured, I will share your compliments to Swannie for her dedication to look after your comfort.

I hope we will have the chance to welcome you again another time.

Sincerely,

Camille Durepois
Guest Relations & Quality Manager
H0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2018

Sofitel are known for their quality and this one is not disappointing. The rooms are generic but extremely comfortable and very well maintained. The Blue Room - one of the suites - is more expensive but certainly worth the extra charge. The hotel itself is well located within walking distance of all of La Defense’s main high rises. Food isn’t good but again a bit generic except for the apricot compote available at breakfast.

Date of stay: January 2018
Trip type: Traveled on business
Thank julienh867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded September 2, 2018

Dear Julien H,

Thank you for posting a review about your stay in Sofitel Paris La Défense.

I am very delighted to read your overall satisfaction about our property. It is always a pleasure to receive positive feedbacks to thrive our team for excellence.

We look forward to welcoming you back soon!

Sincerely,

Camille Durepois
Guest Relations & Quality Manager
H0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2018 via mobile

So to start with let’s get the bad things out of the way, first the rooms are small, and I mean small! After getting an extra bed for a child in there was not much space left to move in the room. State of the rooms itself was not great aswell, marked and stained furniture and stained walls, yes the bed was big and comfortable but when you get to bathroom and see that paint is peeling off it gives you the feel of 3 not 5 star hotel. Unfortunately the bath was dirty, So we have asked for a different room. Breakfast was missing eggs but in general was very good, the quality of food was very good plus the service was excellent. Good things about the hotel, the location is great, it about a Minute to metro station, plus the service is on a top level, very professional and very polite and I can’t say a bad word about them.

So to sum it all up, it’s a good hotel but could do with a bit of renovation.

Date of stay: August 2018
Trip type: Traveled with family
Thank Pawel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded September 2, 2018

Dear Pawel J,

Thank you for sharing in detail your experience in Sofitel Paris La Défense.

I regret that your stay was above your expectations. Our team work hard to satisfy our customer' needs and it is always useful to receive constructive feedback in order to improve our quality of service and infrastructure.

We hope to have the chance to welcome you again !

Sincerely,

Camille Durepois
Guest Relations & Quality Manager
H0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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