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Sofitel Paris La Defense
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Reviews (1,714)
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Reviewed January 14, 2013

Stayed at the Sofitel for two nights in January 2013. Got a nice deal through Top Secret Hotels on Lastminute.com. The hotel claims to be five-star, but does not quite reach the standard that is expected from a five-star property.

We stayed at a standard room. It was spacious and clean, with an otherworldly comfortable bed. The Bose sound system with Ipod docking was also a nice touch.

But to get a truly five-star experience there were small things that were lacking/missing:

- No Nespresso etc machine, but a water boiler with instant coffee.
- Strange scratch marks in the toilet bowl.
- No shower booth, but a walk-in bathtub with shower. Could not adjust the height of the shower head either.
- Very basic gym with few amenities. The rowing machine did not seem to work properly.
- The free wifi was s-l-o-w. To get increased speed you had to pay a daily fee.

Also, as many other reviewers have pointed out, the snacks served in the lounge is a total ripoff. €25 for a burger with no taste and poorer quality than any random snack bar on the street would serve.

On the plus side, the service was sublime. All the receptionists spoke impeccable English, and went out of their way to answer our questions. My girlfriend returned from a short jog in the La Defense area and was greeted with a complimentary bottle of water and an energy bar. Nice.

Had a great stay at Sofitel, would stay there again, but it does not quite provide the standard of sophistication and luxury that the five-star rating implies.

  • Stayed: January 2013, traveled as a couple
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Thank olant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this reviewResponded January 16, 2013

Dear Monsieur,

Thank you for providing us with your feedback from your stay!

It appears, like so many guests, that you and your girlfriend enjoyed the personal and genuine service our team is well known for. However, I am disappointed to know about the lacking/missing small things you listed.

Please accept our sincerest apologies and I would be happy to personally arrange your reservation on your next visit.

Truly,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Really lovely hotel, room was gorgeous, bed was the most comfortable bed I have ever slept in and the staff were really helpful and very friendly. The only problem I have is that the food and drink were too expensive to even have a drink at the bar.

  • Stayed: August 2012
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Thank Laurenybobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this reviewResponded January 16, 2013

Dear Madame, Dear Monsieur,

Bonjour! Thank you for taking the time to provide your feedback.

It seems you had a comfortable stay in your room and I am not surprised you enjoyed the SoBed, they are HEAVENLY! You can find details on our website should you want to bring a piece of Sofitel comfort to your own home.

We wish you a sparkling 2013 and hope to have you back again soon!

Truly,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

The Sofitel is a great place to stay if you plan a weekend in Paris.
The staf is very friendly and helpfull to solve al your problems our questions.
Every time I am visiting Paris I stay in this hotel.
Only the drinks and food in the restaurant our overpriced! Qwality of the food is excellent.

  • Stayed: January 2013, traveled with friends
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Thank Nic0Brussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this reviewResponded January 13, 2013

Dear Monsieur,

Thank you for giving us such great feedback following your return at our property ! We are all very appreciative by your loyalty.

We are delighted you enjoyed your stay with us and thank you for taking the time to let us know about it.

We look forward to welcoming you back again and again and again to The Sofitel Paris La Defense on your future getaways to Paris!

Kindest regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

A fantastic hotel with helpful staff and accomodating management. Thoroughly enjoyed the location of the hotel with easy access to the metro and close to all of Paris' famous sites. Room was superb and breakfast was excellent!

  • Stayed: December 2012, traveled with family
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1  Thank DMW163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations Assistant at Sofitel Paris La Defense, responded to this reviewResponded January 8, 2013

Dear Madame, Dear Monsieur,

We would like to thank you for leaving your impressions on Trip Advisor regarding your recent experience!

It is always a pleasure to discover such a kind review and know our clients enjoyed their stay with us.

We hope we will have the pleasure to welcoming you again very soon at Sofitel Paris La Défense, your parisian cocoon!

Best regards,

Alina BRICARD
Guest Relations Assistant
h0912-gr@sofitel.com

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Reviewed January 6, 2013

Extremely comfortable bed, perhaps the most comfortable bed I´ve ever slept in, very clean room and friendly and helpful staff all of which spoke good English.

The metro is 2 minutes walking from the hotel, 5 stops and you are at the Arc de Triomphe.

Unfortunately, there was no sauna which they do advertise as having on the hotel webpage.

The hotel restaurant was the biggest dissapointment though, insanely overpriced and seriously lacking in quality.

Room Tip: Do a lot of research!
  • Stayed: January 2013, traveled as a couple
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Thank Anna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Gues Relations at Sofitel Paris La Defense, responded to this reviewResponded January 7, 2013

Dear Madame,

Thank you for taking the time to tell us about your experience at the Sofitel Paris La Defense.

I am sorry that your stay did not meet all your expectations; please allow me to express my sincerest apologies. We strive to provide a five star service for every customer; therefore your feedback is very important to us.

Regarding the misplaced advertisement about having a sauna and the food quality in our restaurant, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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