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“A great hotel to visit Paris”

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Sofitel Paris La Defense
Ranked #1 of 41 Hotels in La Defense
Certificate of Excellence
GreenLeadersGold level
Brussels, Belgium
2 reviews
“A great hotel to visit Paris”
Reviewed January 10, 2013

The Sofitel is a great place to stay if you plan a weekend in Paris.
The staf is very friendly and helpfull to solve al your problems our questions.
Every time I am visiting Paris I stay in this hotel.
Only the drinks and food in the restaurant our overpriced! Qwality of the food is excellent.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nic0Brussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this review, January 13, 2013
Dear Monsieur,

Thank you for giving us such great feedback following your return at our property ! We are all very appreciative by your loyalty.

We are delighted you enjoyed your stay with us and thank you for taking the time to let us know about it.

We look forward to welcoming you back again and again and again to The Sofitel Paris La Defense on your future getaways to Paris!

Kindest regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
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English first
Swansea, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2013

A fantastic hotel with helpful staff and accomodating management. Thoroughly enjoyed the location of the hotel with easy access to the metro and close to all of Paris' famous sites. Room was superb and breakfast was excellent!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMW163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations Assistant at Sofitel Paris La Defense, responded to this review, January 8, 2013
Dear Madame, Dear Monsieur,

We would like to thank you for leaving your impressions on Trip Advisor regarding your recent experience!

It is always a pleasure to discover such a kind review and know our clients enjoyed their stay with us.

We hope we will have the pleasure to welcoming you again very soon at Sofitel Paris La Défense, your parisian cocoon!

Best regards,

Alina BRICARD
Guest Relations Assistant
h0912-gr@sofitel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
Reviewed January 6, 2013

Extremely comfortable bed, perhaps the most comfortable bed I´ve ever slept in, very clean room and friendly and helpful staff all of which spoke good English.

The metro is 2 minutes walking from the hotel, 5 stops and you are at the Arc de Triomphe.

Unfortunately, there was no sauna which they do advertise as having on the hotel webpage.

The hotel restaurant was the biggest dissapointment though, insanely overpriced and seriously lacking in quality.

Room Tip: Do a lot of research!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Gues Relations at Sofitel Paris La Defense, responded to this review, January 7, 2013
Dear Madame,

Thank you for taking the time to tell us about your experience at the Sofitel Paris La Defense.

I am sorry that your stay did not meet all your expectations; please allow me to express my sincerest apologies. We strive to provide a five star service for every customer; therefore your feedback is very important to us.

Regarding the misplaced advertisement about having a sauna and the food quality in our restaurant, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 6, 2013

Our family stayed at Sofitel La Defense for 10 days for the Christmas / New Years Holidays and we could not have had a better stay. Even before we arrived the Concierge was fantastic helping us get museum tickets so that we would not have to wait on the huge lines. When we arrived the front desk was extremely courteous and fast, we had a complex reservation to sort through and they had already done the work. This was indicative our entire stay, extremely nice and helpful staff. The rooms were quite large by Paris standards, well maintained and very quiet because there are no cars on the street level - you are on an esplanade, so it is very quiet. There is a small mall and restaurants directly under the hotel and many on the esplanade. Getting to the #1 Line is a few hundred yards, extremely convenient to get into the center of Paris very quickly and efficiently. I don't quite understand the criticisms of the breakfast buffet - it was extremely generous and high quality. Yes it is expensive but not out of line for what you would spend for a similar buffet at a similar class hotel elsewhere in Paris. This Hotel is not 5 star because the building simply is not capable of offering those type of amenities, the fitness area for example is adequate but not 5 star, but the service and other aspects are really excellent - over 10 days with 3 rooms you can really tell if there are problems. This is an excellent hotel. Do not hesitate!

Room Tip: They are all very quiet and the view is of the esplanade - you dont get any big views here so room p...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T00ManyAirMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this review, January 7, 2013
Dear Madame, Dear Monsieur,

It is always a great pleasure to have guests sharing so many details about their stay!
We very much appreciate your positive feedback regarding the Sofitel Paris La Defense.

I will share your comments with all the team! Your recognition will serve as an encouragement as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next family visit will be as pleasant as the previous one!

Remaining at your entire disposal,

Sincerely,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
Reviewed January 5, 2013

The hotel was great. The location is close to Metro station (line 1). The room was clean and bed was comfortable. The breakfast was especially good. The quality of the food was exceptional. One problem was that we couldn't get enough towels replaced. Although we placed all the used towel on floor. Only 1 out of 2 towels replaced.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoseok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this review, January 7, 2013
Dear Madame, Dear Monsieur,

It is a pleasure to hear that you enjoyed your stay at Sofitel Paris La Defense!

Our food is definitely of high quality and it is good to know that our guests appreciate our efforts to make their stay a remarkable one – and all the team is always glad to help with everything that is needed. Please accept our most sincere apologies regarding the missing towel: an updated procedure is work in progress to make sure this niggle won't happen anymore.

I hope to welcome you again soon at Sofitel Paris La Defense, your parisian cocoon!

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 4, 2013

Its a good hotel, nice room, nice breakfast, nice bedroom, nice bathroom, everything nice..
Quite far to go to Metro station or taxi stand by feet so not recomment for old and big fat people. They hav a drop off for taxi in the basement car park.

But the view quite nice. U can see Arc de triumph from there but dont go there by walk :) takes 2 hours trust me!

We stay there on xmas & new year 2012.

Stayed December 2012, traveled with family
Helpful?
Thank Davidandyuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this review, January 5, 2013
Dear David and Yuri,

We thank you very much for sharing your recent experience at Sofitel Paris La Defense and we are delighted to read that your stay met your expectations!

To clarify one your sentence the nearest metro stop is around the corner (a couple of minutes walk from our hotel) and accessible to everyone.

We hope we will have the pleasure of welcoming you back among us,

With kind regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
110 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 3, 2013

The hotel is located in the business district to the west of the city. Don't let the location put you off as you can reach the centre of Paris quickly.

A couple of minutes walk from the hotel, there is the La Defense Esplanlade Metro Stop - 10-15 minutes later, you'll be in the city! Alternatively, if you turn left when you leave the hotel and walk to the La Defense RER stop, you can be transported even quicker to other parts of the city (The RER misses out a lot of the minor metro stops).

The hotel is lovely - a delightfully decorated foyer with welcoming staff.

We were in a room on the 4th floor, which was very spacious and had everything you would expect in a hotel of this standard. The bed was extremely comfortable. A massive bonus for me was the free wifi - well done Sofitel!

I would certainly recommend this hotel to anyone but I must explain why I'm not giving the hotel the full 5 marks.

1) The cost of refreshments in the hotel is ridiculous (even by Paris standards). 12 euros for a pint of Heinekein in the bar or 23 euros for a club sandwich!!
2) The cleaning of the room on our second night was not great. Dirty coffee cups, only 1 bath robe, towels left on floor etc. This is relatively minor but in a 5* hotel, perfection is expected!

Finally, throughout our stay, the hotel staff were a credit to the hotel.

Happy New Year!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toddy0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELDEFENSE, Guest Relations at Sofitel Paris La Defense, responded to this review, January 5, 2013
Dear Monsieur,

Happy New Year et "merci beaucoup" for your review and interest in Sofitel Paris La Defense!

We certainly appreciate the positive description made and the fact that you would recommend our hotel!

Nonetheless, we feel concerned about your comments related to the cost of refreshments as well as the cleaning of the room. We would sincerely like to apologize for the discomfort caused. I have taken good note of your comments for further discussion with our F&B Manager. As for the housekeeping issue, procedures have been reinforced through reminder and training.

We really hope we will have the pleasure of welcoming you again on your next trip to the City of Lights!

Kindest regards,

Guillaume Barthelemy
Guest Relations
h0912-gr@sofitel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Paris La Defense

Property: Sofitel Paris La Defense
Address: 34 cours Michelet, 92060, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in La Defense
#1 Family Hotel in La Defense
#1 Luxury Hotel in La Defense
#2 Romantic Hotel in La Defense
#3 Business Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Paris La Defense 5*
Number of rooms: 151
Official Description (provided by the hotel):
Experience Paris as never before through a marvelous mix of modern art, vibrant business, and exciting tourism. Nestled among soaring skyscrapers, Sofitel Paris La Defense offers inimitable French style and five-star luxury with a distinctly 21st century slant. Modern design, luscious shades of browns and reds, and an inviting atmosphere mean a refined Parisian adventure infused with the contemporary energy of la Defense. ... more   less 
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Also Known As:
Sofitel Paris La Defense Hotel La Defense
Accor Paris La Defense
Paris Sofitel

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