Ordered some main meals, they both arrived together. My wife's meat balls were burnt, the manager David ruck came over and we explained what the problem was, she ordered sausages and mash, I continued with my meal, not ideal, her meal arrived as I finished, the sausages arrived, burnt! My wife was really upset, David ruck came over again, we said we weren't going to pay, except for our drinks, he said OK, my wife was having a private conversation with me about the manager seeming not to care, David ruck was serving some other people, heard our convo, and stormed over, telling us that he did care, he pointed over to the other customer shouting that they regular customers and were happy with the food, frankly we didn't care!, her food was burnt, twice!,why he felt the need to drag these people into this mess, I'll never know. Anyway, we left, I went to the bar to pay for our drinks, he was there, he said it was OK, I explained that I was not happy with the way he talked to my wife, he did not apologize and seemed not to care that he'd upset her!. It will be along time before we go there again. He seemed to brush us off, as if it didn't matter. I work in the service industry and know how to treat people, this man does not!!