My husband and I stayed at this hotel for our wedding anniversary and my birthday and could not have picked a better place to go. When we first enquired about booking a room we were informed the hotel was full but they took our details and said they'd call back if they had any cancellations - which they did. Great customer service before we even arrived!
When we arrived at the hotel, our car was parked for us and our cases were taken directly to our room. We were shown to some seats in reception where we were congratulated on our anniversary and checked in. Clearly someone had taken notes and we were very impressed! They'd put cards and chocolates in our room for us which made for a lovely start to our stay.
We made full use of the spa - it was fantastic!! We would definitely recommend it!! I had a lovely massage by Abigail - she was very friendly and made me relax straight away.
All in all, we had a wonderful time at this beautiful hotel. The staff are what sets it apart though! Every single member of staff - from the valet, to the receptionists, spa staff and waiters - go out of their way to make you feel special. We can't wait to go back!!
- Official Description (provided by the hotel):
- Rockliffe Hall is the only five red star hotel in the North of England. Set on a magnificent 18th century estate on the banks of the River Tees, Rockliffe Hall is a destination in itself. Rockliffe Hall's world-class spa and golf course, well-equipped meeting rooms, three restaurants and sublime service ensure it is the perfect place to escape and relax, to do business, and to create memories that will linger on. ... more less
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- Also Known As:
- Rockliffe Hall Hotel Hurworth-On-Tees
- Rockliffe Hall Hurworth-On-Tees, United Kingdom - Darlington