This review is on behalf of my mother in law who stayed at the castle as it was local while she had her heating upgraded at home. Having stayed at a hotel in Harrogate that she was unhappy with she came home to find her heating had not been completed and opted to stay at Walworth. On arriving she found the room cold but she was provided with a heater and before long the room was lovely and cosy.The staff were amazing. Incredibly helpful and polite and she was really looked after. On the first day she asked when the salon opened. The staff member asked what treatment she wanted and she told them she didn't want any, she just wanted to borrow a hairbrush as she had forgotten hers. The staff member lent her her own! She used room service regularly and found this to be really good. On the Sunday we joined her for a delicious carvery which she couldn't finish. She asked another staff member for some foil so she could finish her food in her room. The plate was dutifully delivered to the room for her. The staff member even knew which room to deliver it to. The bed was comfortable and though small the room met her needs well. Staff on reception were knowledgeable and having delivered his mum on the Friday the reception staff remembered my husband and phoned the room for us to inform his mum of our arrival the following day. Please pass on our gratitude to the staff for their professionalism and kindness. It took a great deal of the concern from us to know how well she was cared for.
- Official Description (provided by the hotel):
- Darlington's only castle hotel, nestled in 18 acres of lawns and woodland yet only 5 minutes drive from J58 the A1(M). It is the ideal location for your overnight stay and is perfect for both business accommodation, meetings and conferences, as well as wedding receptions and romantic getaways. We have 32 individually designed bedrooms and complimentary Wifi access throughout. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Darlington
- Darlington Best Western
- Best Western Walworth Castle Hotel Darlington