We've been to the Hole in the Wall quite a few times now and we're always happy with the food we eat. This time around the food was mostly very good, but there was a notable exception with the steak that most of us ordered.
I don't think I'd had poor service here before, but the poor experience started when we arrived and had very cold attention from the guy behind the bar. It also took a long time to get menus, possibly because the staff seemed to devote most of their attention to some regulars who came into the bar after us. We did get a promise to have our order taken at the bar, but the maître d’ obviously forgot. We got shown to our table and after rather a long time, we did manage to find somebody to take our order. The poor girl seemed to struggle to speak up though, so it was hard to tell if she understood what we were saying!
Our starters of the crayfish skater and duck egg were very tasty. The skagen was essentially poshed up prawn cocktail, but the cucumber and dill made it deliciously light.
Things got bad from here though. After around another 45 minutes, the maître d’ came out and apologised that they had run out of steak and could they substitute some rump they had left over. I think we would have been more sympathetic if they had noticed this when we ordered and not after they had served steak to the table that ordered after us. Anyway, the steak arrived after a while and was slides up into pieces and none of us could really tell the different bits of steak apart. Quite why any chef needs to cut the steak up for you, I don't know.
Dessert came last and the maître d’ did try and make amends with complementary desserts. These were all truly delicious and the stars of our meals. A lovely salty rice pudding was a great surprise. Such a pity that the service was all Keystone Cops that night and I hate to mark a good restaurant so low, but it did rather spoil our evening.
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