We have just returned from a disappointing weeks stay at Cap Maison, which we booked last minute directly with the hotel. Usually I am very reticent to holiday in the Caribbean because many of the hotels are expensive and are not the quality that you would find in Asia or Africa however, in the website of Cap Maison, the hotel looks spectacular so we opted to cough up the extra money and do it in luxury by staying in one of their Ocean view villa suites with roof terrace and pool, which looked and sounded amazing and at the price of $1,250 per night it should be....
However, the "villa suites" are in fact nice(ish) apartments and are in no way luxury hotel rooms. They are reasonably well decorated but at this price bracket the hotel is competing with stunning places such as The Cotton House in Mustique or the new Aman in the Turks and Caicos. The Cap Maison is just not in the same league.
The rooms overall were a little soulless and the roof terrace and pool were very plain and not very well designed. The swim up bar was a total joke considering the pool is only a few feet long and deep, not big enough for one stroke let alone a swim. Our roof terrace and suite backed on to the workshop for the hotel, where workmen were sawing wood with an electric saw for one entire day and two other mornings making it impossible to stay in our room or use the terrace. The" ocean views" were in general obstructed by the owners house. For this price you should be getting close to the best the Caribbean has to offer, but this was simply not that.
The room service was simply terrible. The rooms were not cleaned well and on one day not cleaned at all. We only got the turn down service three times in the week. Our mini bar was replenished only once in the week. On asking for something to be delivered to our room we were told the bar was too busy and we had to get it ourselves... I have also left out a lot of the small issues in this review so I didn't sound too nit-picky because that's not the point I want to make.
Without getting too long-winded about it, we felt as if we have rented a serviced apartment – but for the price of $1,250 a night (when we expected a high luxury 5 star hotel). If we wanted to rent a property, at that price we could have rented a 3 bedroom villa in Mustique with staff. This is far from that too.
The reason for this is that Cap Maison is primarily orientated towards selling apartments and villas as opposed to trying to make it a luxury hotel experience. The entire complex of around 50 rooms is too high density and feels like just an apartment complex. The two communal pools are very small and if the hotel is busy, get far too crowded. They feel more like an afterthought than an integral part of the hotel design. Maybe the financial attractiveness of selling properties got in the way of designing and running a top class hotel... who knows...
The beach is accessed by several flights of stairs and is pretty enough (but super small) and is shaded most of the day so is unsuitable for sunbathing, although there is a bar and water sports available, along with sunbeds and towels.
The fabled "champagne zip line" is a myth. It is not used and the staff don't know about it.
The Spa at the time we stayed only had one person qualified for treatments except massage. Julian, although a great masseuse is not the person my wife wants for a facial or more intimate treatment but she was told there were no female staff who could do it... on any day.
The saving grace is the restaurant which is world-class and has a nice atmosphere and position over the bluff. The bar also has a nice scene but tends to be understaffed so can get a little slow.
So, if you are after an nice (ish) apartment on a crowded complex (although with pretty gardens) with a very decent restaurant then Cap Maison is for you. If you want a super luxury hotel with all the trimmings (which you should be getting at this price) then I think you will be disappointed.
For me it was really a matter of comparative price. At the same price you can stay somewhere which ticks all the boxes. I think a fairer price for the suite we had would be $750 and at that price you'd get what you expect. We expected more and thus left disappointed, feeling we missed our chance to go elsewhere.
We left a long letter to the manager explaining our views but one week later we have heard nothing (except that he would reply to us in 48 hours), which is a shame as he is a nice guy who works hard to please the guests. The restaurant and bar manager also went out of his way as did the owners son but in the end they have to work with what they have. If they want less mixed reviews on trip advisor then I think they need to improve the service significantly and charge less or upgrade the rooms to match the quality of the competition.
- Official Description (provided by the hotel):
- Cap Maison is a new family owned and managed five star boutique resort. Located above a beautiful secluded sandy cove on the north west coast of St Lucia, Cap Maison offers luxury private villa suites, many with private rooftop pools. Facilities include a waterfront fine dining restaurant, spa, fully equipped fitness centre, walk in wine cellar, beach club with chaise lounge service, free non motorised water sports, a hiking and running club, private 46 foot resort boat, club lounge with (computer access) and concessionary golf. ... more less
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- Also Known As:
- Cap Maison Hotel Cap Estate
- Cap Maison Gros Islet
- Cap Maison Hotel Gros Islet
- Cap Maison St. Lucia/Cap Estate