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Traveler rating
967
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All reviews diamond club aquarius bar dorado restaurant beautiful resort butler service our honeymoon adults only section grey goose top shelf liquor italian restaurant tex mex martini bar main lobby dinner reservations culinary experience recommend this resort great vacation
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Reviewed 3 weeks ago

The hotel itself is very nice. The room is nice , although there are not a lot of power outlets. The bed is very comfy. Shower is great. However, the food just wasnt good. The buffet is limited and although there are a variety of restaurants the quality just isnt there. Everything is bland and tasteless.
Additionally, customre service is touch and go.....it goes from really good to really rude.
The pools are nice, the fitness center is good and while the room and property itself was awesome, everything else woukd stop me from staying here again and I would probably be leery of another Royalton for fear of the same dining experience

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 594DawnM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCMRSL, General Manager at Hideaway at Royalton Saint Lucia, responded to this reviewResponded 3 weeks ago

Dear 594DawnM,

We continue to be committed to provide you and all our valued guests with the highest standard of service in the industry and truly regret that we did not exceed your expectations on this visit.

We look forward to your continued patronage and trust you will not allow this experience to taint your view of our brand.

Warmest Regards,

Rudy Richardson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We stayed from Nov 17 thru Nov 25, 2019. This was our honeymoon. Overall I have to say we had a great time & the resort is nice, pretty clean, but for being only 3 years old, there are too many issues. They need a better maintenance staff. A few issues in the room like the curtains were not attached to the rods so they were a pain to close. Light in closet never shut off. Worst Pillows EVER! AND our room was called "Junior Suite Ocean View" and at best it was a Bay View! Very disappointing! People & Service - very inconsistent. Drinks - were terrible! Over poured! Food - dinners were great! Lots of choices & delicious! The resort is in a great spot on the island. We live in Las Vegas, have worked in the Hospitality field, and in general have high expectations for quality and service, so when you get that every day in Vegas, you expect a lot as you should get what you pay for and this was not a cheap trip! You can’t call yourself 5 star with this many issues. I think that is my main issue. You over-promised and under delivered!

Date of stay: November 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank DianeVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCMRSL, General Manager at Hideaway at Royalton Saint Lucia, responded to this reviewResponded 3 weeks ago

Dear DianeVegas,

Thank you for choosing our resort to spend such a memorable occasion.

Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We can assure that the reported issues do not represent the true culture and tradition of service at our resort.

These comments will be passed onto the relevant Managers to ensure we remedy these concerns and maintain a high standard of service. I hope you can forgive this inconvenience and award us another opportunity to deliver a vacation better than the last.

Warmest Regards,

Rudy Richardson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

My husband and I just got back from a week at Hideaway at Royalton Saint Lucia. Overall, we had a good trip. I'll start with the bad (because I know that's what most people read reviews for):
1) The resort is NOT adults-only as advertised. It is an adults-only corner of the larger resort but in order to enjoy restaurants, entertainment, etc., you will have to venture to the family side of the resort.
2) Smoking was prevalent in all public areas.
3) Meal service was not friendly or efficient (with a few exceptions noted below). You had to request everything and a lot of the servers acted like you were putting them out to get something as basic as a refill on wine.

Now for the good:
1) The resort is beautlful. The room was clean and comfortable.
2) The Hideaway pool was a great place to relax and enjoy the day.
3) Stephen at the HIdeaway Pool Bar was great!! Very friendly and accomodating.
4) Cathy at Dorado restaurant wins the prize for Best Service. She was AWESOME!! I commended her for her service and she explained how she loves going home to her husband and boys at night knowing that she helped people and did her best. Loved that!!
5) The silent disco was a lot of fun. I had no idea what to expect but I'm glad we didn't miss it.

Date of stay: January 2020
1  Thank BandSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCMRSL, General Manager at Hideaway at Royalton Saint Lucia, responded to this reviewResponded 3 weeks ago

Dear BandSt,

Thank you for sparing time to share with us this review.

We understand how the concerns mentioned resulted in your vacation being less than what you anticipated and trust that you can forgive these inconveniences. Rest assured that your comments will be shared with the relevant Managers and will undoubtedly be a great addition to our blue print for continuous improvement.

Your kind compliments are well received and I will be sure to personally thank the team members, Stephen and Cathy for the excellent delivery of service. We are hoping to welcome you again in the near future.

Warmest Regards

Rudy Richardson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Christopher our concierge was duplicitous in the terms of meeting with the VIP or time share club as I like to call it. My wife and I were told this meeting would take 5 minutes after a breakfast with a representative. This took nearly 3 hours out of our day and essentially deemed the day ruined. Being one of our 6 non traveling days we were exceptionally mad about this. Our room wasn’t ready until 5 pm when check in is 4 pm. The service is incredibly slow and our room service arrived 30 minutes late each morning and almost made us late for our excursions. This hotel is one of the furthest from all excursions on the island which means the earliest pick up of the hotels and latest drop off adding A full hour to your commute each way to the planned 1.5 hours to suffriere. Yes 5 hours road time should be acknowledged for each excursion to the city near the Pitons. Our primary complaint truly is with Christopher. Our secondary complaint resides in the general service in every restaurant and the buffet.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank mjbirtz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCMRSL, General Manager at Hideaway at Royalton Saint Lucia, responded to this reviewResponded 3 weeks ago

Dear mjbirtz23,

Thank you for sharing this review of your stay with us.

We are disappointed to read of your experience and hope that you will accept our sincere apologies for the unfortunate series of events. Such reports do not mirror the true culture of service at our resort from our hosts and this will be discussed with the relevant Managers in an effort to improve our deficiencies.

The website confirms that the resort is located northward of the sialy and typically the duration of the tour is communicated at the time of booking. This will be reiterated with the representatives Nexus Tours, our official tour provider.

We ask that you not allow this experience to taint your view of our brand and award us the opportunity to deliver a vacation better than the last.


Warmest Regards,

Rudy Richardson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Rooms were imaculate, and kept very well.
Excellent views from Block 1.

Food was good in all restaurants. Italian was the only one which we wouldn't have gone back to, as had the least flavour! Service good throughout at the bars too.
Service and attentiveness was excellent throughout.

Room tip: Hideway - Diamond Club 1001 - 1010
Date of stay: April 2019
    • Location
    • Sleep Quality
    • Service
Thank Norfolk-CS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCMRSL, General Manager at Hideaway at Royalton Saint Lucia, responded to this reviewResponded 3 weeks ago

Dear Norfolk-CS,

Thank you very much for such a great review!

At Hideaway at Royalton Saint Lucia, we aim to deliver the best vacation memories in our slice of paradise and so we appreciate receiving kind comments. We trust that we will be your top choice when you visit Saint Lucia again. See you soon!

Warmest Regards,

Rudy Richardson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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