I visited the spa with a friend after spending the morning hiking Pacaya Volcano. When we arrived, we purchased the most expensive package which was only about $90/person, a steal compared to spa treatments in the states. We first went in a round of the thermal waters, which was nice but a bit painful! The hot water was VERY hot and the cold VERY cold. They have a person that is supposed to be with you and 'guide' you however they talked to each other and were on their phones the whole time and I'm pretty sure we were forgotten about in the pools a couple times. We ordered two different smoothies, and were served the same one. Minor complaint. Then we had the steam room and bath. It was really not very nice, a cramped space and the tub was large but just a cement square and not comfortable at all. When I asked for more towels since the steam had made mine wet, the staff seemed annoyed. After, we wanted to eat since we hadn't had lunch yet, but they said no that we had services booked back to back. When checking in, we were given no choice about times of services. Who books four hours of services back to back without time to eat, especially having just come from a hike? The tour had been booked together, and there was no lunch included. I had to argue with about 4 different staff, who were clearly annoyed with me for wanting to eat and making them do extra work to rearrange our treatment times. They tried telling me I could have a half hour massage instead so I would have a half hour to eat. Although I had PAID for an hour massage. Finally they rearranged them, after I had argued and argued and was all stressed out. So much for a relaxing experience. The massage however, was wonderful, as was the coffee and chocolate body scrub afterwards. It was very oil for my skin, but felt nice. There are showers to rinse off with, but no soap, no shampoo, no bath mats even or extra towels in the showers. The other showers down below near the pools, also had no soap or shampoo. For people used to spas in the US, this is nothing like it. Do no expect even the basics like soap, it will not be there. For the price however, this is not bad. It would have been nice to know however so I could bring my own soap/shampoo with me. For a spa these things should be basic. Overall the experience was a bit frustrating. I would not go back again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.