Sad to say would not visit again: Booked for Sunday lunch - were not residents. The waitress showed us to our table and then left us for 15 minutes with a menu but without asking us if we wanted any water (we already had drinks from the bar) or if we wanted a wine list. We had to ask to order our food. We then waited another 10 minutes before being asked if we wanted to order wine. It came after another 5-10 minutes, not chilled but in plenty of iced water. It was plonked on the table. We were not shown the wine, not offered to taste it or to have it poured. This we asked for and the waitress did it but did seem very surprised. Our starters came at last. They were fine. Our mains came again after a lengthy wait without any waitress contact at all re. length of wait etc. Three of our group had ordered the roast beef. It came very rare, bloody to be honest. We asked if it could be cooked more. The waiter (a bit more clued up than the last one) took it away and the dinners were soon redelivered but to be honest were still very rare and in fact fairly raw which was not to the liking of our party. The vegetables came in a single small dish were fairly inadequate and more importantly quite overcooked/mushy - esp the brocolli. In addition to the lack of attention/service the other party in the dining room consisted of a group of 4 adults and 4 children, 3 of which ran round the restaurant making a lot of noise which made it difficult for us to hear ourselves across the table. Two mains were well eaten. Three hardly eaten. When we complained to the owner/manageress she was very hostile to our complaints and made us feel that it was our fault. I believe the waitresses/waiters were not properly trained and just didn't know how to delivery customer service. The owner/manageress was so defensive to the point of being rude. It was a treat to take our grown up children out for sunday lunch and it ended up being an unfortunate and unpleasant experience. The bill was reduced by 50% but we would have rather had a pleasant lunch and paid what we expected to pay rather than have to complain. We are not complainers but this was a joke. I would definitely not go to the Peacock again and when we then went to visit our local pub afterwards we ended telling about 12 people about our bad experience. It could have been resolved so easily but there you go.
- Official Description (provided by the hotel):
- A traditional country inn set in picturesque surroundings 2 miles from Belvoir Castle, and centrally located for access to Nottingham, Leicester, Grantham and Newark. All bedrooms en-suite and individually furnished. 1 family room containing 1 double and one twin facility. Freshly prepared food, bar with cask ales available. ... more less