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“Well done Comlongon”

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Comlongon Castle Hotel
Certificate of Excellence
Dumfries, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Well done Comlongon”
Reviewed October 22, 2012

We had our wedding at this venue on 29th Sept 2012 and it was superb. All our guests were full ot praise for everything from the rooms to the staff to the excellent meal. The castle and gardens are amazing and full of atmosphere. Special mention for Alex (master of ceremonies),Rosemary and Ashley ( wedding co-ordinators ) for their excellent but not pushy assistance in making everything go perfectly. A big thank you to Stan the piper for making it special. And who can forget Sandra & Tom Bonnar the photographers no smiles in the photos we were too busy laughing!!! ,My wifes only complaint was that she couldnt walk in her high heels on the grass and gravel !!,
Once again thanks, Norrie & Lesley Gordon.

Room Tip: All rooms are different but well finished and comfortable.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Norrie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 16, 2013
Dear Reviewer, thank you for this. It has taken many years to restore the Castle, assemble contractors who we trust implicitly, and train staff to deliver what we promise. When all of this comes together it creates something quite magical. We rely upon guests to promote us to others as 90% of our clients are personally recommended. So thank you for this post.
Phillip Ptolomey
Comlongon Castle
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
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English first
Glasgow
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 9, 2012

Attended a Silver Wedding Anniversary party here and it is a fabulous venue. Just what you would imagine a castle to be. Staff were really friendly and attentive. The grounds are amazing. Well worth a visit

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank CurlewGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 16, 2013
Dear Reviewer, thank you for your welcome comments. At Comlongon we not only provide the perfect location for a wedding, but we also specialise in any sort of celebration, be it an anniversary, christening or any sort of party where you want a stunning location staffed by experts-most people forget we are also a hotel as well!
Phillip Ptolomey
Comlongon castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Measham
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 28, 2012

We stayed here for our friends wedding last week and loved it! It was such a beautiful place and such a fairytale castle wedding. We were in room 9 with the most perfect view of the gourgous gardens and fish pond. Room prices were a bit steep but well worth it. The rooms were clean and very nicely decorated with a real castle feeling to it. The room and the bathroom both very spacious. The wedding was absolutely wonderful right down to the fire in the giant fireplace, candles and the bagpiper . The staff here were all very happy to accomadate you with a smile on their face. The dinner was very very good. I had chicken , my husband had the salmon and we were both happy with our meals. Breakfast also was very nice, cooked perfect and very filling. We can find no fault with this place and would stay there again.

Room Tip: Ask for an upstairs view of the garden. They have the most scenic view. Room 9 is right in the upper...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rredrose126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 16, 2013
Dear Reviewer, thank you for your kind comments. No matter how many times we do this it is always rewarding when a guests at a wedding takes the time and effort to leave a review. I am pleased to confirm we have held prices for 3 years now and will do so for 2014.
As everyone who has experienced what we provide here knows we have something very special and are lucky enough to have extremely dedicated staff. We have recently been awarded a Trip Advisor certificate of excellence for the third year in a row.
Phillip Ptolomey
Comlongon Castle
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uk
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 27, 2012

We really liked this hotel, Our room was the on the top floor, room 9, It was spacious with a 4 poster bed, the bathroom was nice but didn't have a proper shower only a bath . It had a nice veiw of the garden and the river. The staff were very friendly and the hotel and castle were very nice. The room was expensive but it would be worth it for a special occasion

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gary7890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 16, 2013
Dear Reviewer, thank you for your kind comments. Room 9 is a standard double room with a four poster bed, which I glad you enjoyed. All our rooms are distinctly different, and as most will find in the present economic climate we are quite willing to negotiate over advertised prices. We hope to see you again.
Phillip Ptolomey
Comlongon Castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 14, 2012

Stayed here with my wife for our 3rd anniversary and stayed in room 5 the Murray Suite. The room was absolutely gorgeous, perfect size, lovely furniture and stunning bathroom with wonderful vews of the castle gardens. The only thing that spoilt the room was the poor cleaning job, the carpet hadn't been hoovered properly, one of the window had several cob webs that had numerous dead flies in them and also some of the furniture had not been dusted.

The castle and its grounds where fantastic, really picturesque and ideal setting for a wedding or romantic get away. The restraunt was equally as good with exceptional food and suprisingly well portioned (LEFT US BOTH FULL AND i AM USUALLY A BIG EATER).

The staff where all extremely helpfull and could not do enough to help us and make our stay excellent. There service was second to none and that is every member of staff we dealt with.

I really would have given a 5* rating but due to the poor cleaning and a 3am fire alarm that had all the guests woken up and waiting for the firebrigade to give the all clear for a 35 minute wait. This was a false alarm but really spoilt our night as it was our anniversary (would have been worse if it was a wedding night).

Overall - a fantastic venue, in a fantastic location ideal for romance and weddings. Could be perfect if more attention was paid to cleaning the rooms and an un-fortunate accident with the fire alarm.

Room Tip: Murray suite room 5 is perfect.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phillyg5474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 16, 2013
Dear Reviewer,
Thanks you for your review. I am sorry the only aspect that fell below our usual standards appears to be insects in the room. Unfortunately September is a month when we had far more midges than usual. If windows are left open for any long period once the sun goes down they are attracted to any light in the hotel, which can result in dozens of the little chaps entering the room.
We try and place notices on window ledges advising clients of this in late summer, but if the day is warm there is a strong chance of opening windows.

Phillip Ptolomey
Comlongon Castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 8, 2012

We held our wedding at Comlongon Castle on Friday 31st August 2012. It was perfect and I really can't praise the venue or staff enough. Here are just a few highlights and recommendations:
The Great Hall where you can hold the ceremony is perfect - an authentic, romantic castle room with open fire, candles and flags hanging from the ceiling, winding staircase and unbelievable ambience. The fact your friends and family stand around you rather than sit and watch the ceremony means it is a really emotive place - we had many groqn men crying, including Tony, my new husband!!
The food - we had a Laird's hog roast the night befofre the wedding which was amazing, then a fabulous wedding banquet and evening buffet. The fact guests can choose their meal a few hours before they eat was excellent. Many people commented they had never been to a wedding where this happened before.
The rooms were beautiful - four poster beds and seating areas, champagne and chocolates each night - and the Honeymoon Lodge is equisite. It was lovely having somewhere to 'get away' from it all during the wedding celebrations.
The staff - they were all amazing. Made us feel so at home and relaxed, yet there to help whenever we needed them. A special mention for Alex, the baar manager/master of ceremonies - he helped to make our wedding a hassle free experience so we could really enjoy ourselves.
The grounds and hotel are amazing, highland cattle in the field adjacent to the gardens and plenty of room for people to mingle and children to run around.
We used Rainbow Sugarcraft cakes - amazing!!
Magnolia Brides of Annan to steam press my dress after a long journey - very reliable.
Julie Winspear photographer (Carlisle) - brilliant with us, the guests and hopefully stunning photos - we should receive them this week, but those we have seen so far are brilliant.
Everafter videos - watch ours on their website to give you an idea of just how AMAZING this company is - they're a must have at your wedding.
Atelier de fleur flowers (Newcastle) - absolutely beautiful.
Diane Boa and Barbara - hair and make up - great.
As I said, I really can't say enough about Comlongon. I wanted a perfect, dream wedding - and this place delivered so much more than I could ever have imagined. Many of our guests have commented it was the best wedding they have ever been to.
The owner, Phillip, has an amazing place with amazing staff.
They allowed me to be a princess in a caste for a day - thank you so much!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Arwen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 14, 2013
Dear Reviewer. Firstly please accept my apologies for not replying to this sooner.
The Great Hall is the most popular location for ceremonies. But once a client books the Castle you can marry anywhere on the estate-it’s your choice. Either way we do try and promote an atmosphere of your guests being participants to a wedding rather than witnesses. This is why we tend to gather everyone in a circle around the Bride and Groom –the normal procedure for a wedding would dictate that each side of a family would sit on separate sides of a venue. We are under the impression that a wedding should bring two families together, not separate them. We will provide seating for those that cannot stand for the 15 minute ceremony.
The best way to enjoy Comlongon is over 2 days, but this does increase costs obviously, and in this era of austerity this has to be taken on board.
Our Lodge is proving very popular for weddings, especially as it allows several people to change for a wedding at the same time; it has 2 bathrooms.
It’s only when you are here that you realise what we provide, and what staff do.
Phillip Ptolomey
Comlongon Castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2012

My son and daughter inlaw were married on 02/09/2012 the only down side was sorting the menu selection and the short time you have to be ready for the wedding ceremony perhaps logging in to the web site to place your dinner choice before you arrive or ring in the orders before arriving at the venue.

We also found it very difficult to get are elderly auntie around the castle in the wheel chair and up the spiral stairs to the wedding ceremony, and to the bedrooms.

Having said the above the venue could not have been bettered for my sons wedding it was more than he could have dreamed of the staff were smashing and did all they could to please every guest including the photographer and the minster for the wedding ceremony made the bride and groom at ease at all time.

The food was spot on the service the breakfast was very good, breakfast very good plenty of choice.
Overall the comlongin castle I would not hesertate to recommend the venue any one looking for venue will consider using for are fortieth wedding anaversary .

The only reason I have given four stars is the wheel chair access and amount of stairs and outside steps for any one with walking problems.

I would like thank all staff and the disco and all involved including cleaners chefs cooks waiters and reception a big thank you for the hard work to make a amazing day.

Thank you,
Mr L Tippey Father of the groom.
.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tippeynewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comlongon, Owner at Comlongon Castle Hotel, responded to this review, June 14, 2013
Dear Reviewer, thank you for your comments. Circumstances have prevented me from leaving comments for a while.
Your detailed review warrants, at the very least a detailed reply. Firstly we do offer a very unusual menu option, which allows every guest to choose their individual menu option on the day (basically al a carte)-how many receptions have you attended where you choose months in advance from menu option A or B? We feel this gives guests the best we can provide, and yet causes our staff added problems on the day. We are passionate about delivering the best we and the region can provide. I have never yet seen another venue that allows guests to choose their individual menu selections upon arrival. Yes, this does cause a bit of hassle upon check-in, especially the larger the group, but our staff deal with this. Better this than be treated as a number on a date I feel.
We have tried other ways of delivering this option; pre-ordering, website options etc. But all of these give added stress to the Bride and Groom.
The Castle is accessed by a single spiral staircase, which we make every client aware of. This does cause particular problems for those who find difficulty. Staff will aid access in advance of the ceremony in the Great Hall if needed, usually going round in some time in advance. We do offer the lower basement as an alternative, which still presents a few steps for access. One of the problems we face is that we are an original castle built in the early 15th Century which made no allowance for disabled access (Indeed the building was made particularly access unfriendly) -we have done everything we can to make this better, but are constrained by various government restrictions.
These are problems we try our best to overcome. Having said that, I am delighted that everything else was perfect. Staff here does go the extra mile to ensure all clients have the time of their lives. It must be remembered everyone is local, and most have been here for over a decade.
Phillip Ptolomey
Comlongon Castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comlongon Castle Hotel

Property: Comlongon Castle Hotel
Address: Clarencefield DG1 4NA, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Clarencefield
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Clarencefield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Comlongon Castle Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
A restored 15th-century castle and adjoining 15 roomed Baronial hotel set in over 120 acres of private grounds. Comlongon specialises in weddings, receptions, celebrations and private functions on a daily basis. The Hotel offers a unique blend of luxury, history and privacy with displays of armour and oak paneling. Award winning chefs specialise in fresh local produce. Comlongon is a privately owned and run family business where service and value for money are paramount. ... more   less 
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Also Known As:
Comlongon Castle Dumfries
Comlongon Castle Hotel Dumfries
Comlongon Castle Hotel Scotland/Clarencefield

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