As a former Hilton Diamond member and current Gold member, I have stayed at all of the Hilton brands including over 40 different Hampton Inn hotels. The Hampton Inn at The Villages in Florida was the worst experience I have encountered and very different from the other TripAdvisor reviews.
(1) There were trucks making deliveries at the front entrance which blocked access for arriving guests.
(2) There were no employees at the front desk when we arrived. After a ten minute wait, I roamed the corridors and found an employee who was able to track down the front desk help so we could check in during normal check-in time.
(3) There were major renovations underway in the lobby / breakfast area which was not disclosed in the web site when the hotel was booked.
(4) Housekeeping staff was vacuuming the carpet in the lobby / breakfast area while breakfast was being served.
(5) Housekeeping staff left their carts in the middle of the corridor which had to be personally moved before guests could get by.
(6) The non-smoking room smelled of smoke.
(7) The refrigerator in the room was very loud and not functioning properly.
(8) There was very little water pressure in the bathroom sink.
(9) The clock in the room was set to the incorrect time.
Some of the items above are relatively minor, but there is no excuse for the first five items which indicate a lack of training or poor facility management. On the positive side, the breakfast buffet was very good despite the inconvenience of the renovations and the location of the hotel is very convenient to The Villages.
- Official Description (provided by the hotel):
- The award-winning Hampton Inn & Suites is nestled in the heart of The Villages in central Florida, just a short drive to many Orlando attractions and Ocala's beautiful horse-country. ... more less
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- Also Known As:
- Hampton Inn And Suites The Villages
- Hampton Inn & Suites The Villages Hotel The Villages
- Hampton Inn Lady Lake
- Lady Lake Hampton Inn