I should have read the Reviews on trip adviser, will in future.
Things didn't seem right from the start when booking our weekend break the manageress was not
prepared to take a booking for a family room with only two people, I explained that I like
space, but she thought I was selfish when this room should be left for family's, (Who is paying
for this room?) I booked a double for my friends,
I booked The PentHouse Suite for myself.
We were texted a code on the day of arrival to enter said Hotel.
There was no members of staff to greet us, in fact it was a unmanned house NOT A HOTEL!!!!!
All room keys were on reception, we collected ours and headed to the PentHouse Suite, ................... or rather THE ATTIC!!!! what a let down, my partner is 6ft "4 he had to crouch to move around, The rooms were basic no frills, smelly and hot, we opened all windows to air it out, however it was cold that night and the velux window would not shut, I stuffed a towel in it .
our friends arrived a little later their room was ok but nothing like the pictures.
My friend asked whether there was hair dryers in our rooms, as we were celebrating their anniversary that evening and obviously would be washing our hair, I checked The Lodge Hotels Web site " Every Room Has A Hairdryer" I told my friend no need for us to take one......Yep
you guessed it NO HAIRDRYER!!!!! Where is it ?
I texted the manageress, asking her where the hair dryers are as my hair is wet,
We have not got any,
me: your web site info says every room ?
Manageress: Then I must remove this from website
After texting too and fro I got no where, bottom line ....they just don't care.
The So called Penthouse Suite (Attic) was £95.00, based upon other hotels I have stayed in the
room should be around £45.00 as it was more of a budget guest house, but not even that as it was unmanned.
It was a bad experience at The Lodge Hotel, Management indifferent, they get their money no
matter what, surprised they are still in business, if you have read this DON'T BOOK IT !!!!!!!!!!!!
wish I read the reviews...
You cannot call The Lodge a Hotel, it's a unmanned house,
- Official Description (provided by the hotel):
- Set in the picturesque village of Malborough, The Lodge is positioned between the coastal resorts of Salcombe and Hope Cove, known for their beaches, coastal paths and scenic views. Free on-site parking is provided, as well as a garden with sun loungers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LateRooms so you can book your The Lodge Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.