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“Amazing but..” 4 of 5 bubbles
Review of InterContinental Samui Baan Taling Ngam Resort

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InterContinental Samui Baan Taling Ngam Resort
Ranked #1 of 7 Hotels in Taling Ngam
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing but..”
4 of 5 bubbles Reviewed June 5, 2013

Voted as "one of the top 1000 places you have to visit before you die .." by the NYT.
And truly it is spectacular. It's position on a hillside with a gorgeous beach few and far between. It's rooms and villa are very spacious and comfortable and the Spa is also great.
Food was excellent although you pay for what you get.
My only "But", is that as a Club Intercontinental guest I was frustrated with their lack of understanding of the philosophy of Why one chooses to be a Club guest. That is, you want to enjoy the hotel and its services (and so you pay More) but you don't want to be reminded about the cost of everything.
Eg. For them to always count how many people are accompanying you for Club perks, or even try to charge you.. (unjustifiably) and have to explain what Club means...
Anyway, I suspect its a learning curve because my other Club experiences elsewhere were faultless.
This is a great place!

Room Tip: All the rooms and Villa are great. All have great views. If you prefer Spa, then stay higher up - if...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SirRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, July 3, 2013
Dear SirRuss,

Thank you for choosing InterContinental Samui Baan Taling Ngam Resort for your getaway and for taking the time to give us feedback.

We are very sorry to hear that your Club InterContinental experience was not up to your standards. We have shown this comment to the staff members involved in providing the service and insure you that these inconveniences will be avoided in the future.

We hope to welcome you and your family back soon for another memorable holiday at our “home on a beautiful cliff”.

Warm regards,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,019 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (262)
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English first
Sydney, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 3, 2013

Normally I don't write reviews, but on this occasion I felt it was important to take the time to thank the team at the hotel for making our wedding so lovely.
We were married at the resort in March 2013 with many of our amazing family and friends flying in from all parts of the globe. After many months of planning and the occasional stressful hiccup (all brides will know what I am talking about), the wedding "weekend" was everything we had hoped it would be. The venue is quite beautiful for hosting a wedding and the staff did a magnificent job ensuring that everything was organized and guests were kept happy. We would like to make special mention of K.Stephane and K.Pom, who gave us confidence that everything was being managed professionally. They both went the extra mile to ensure that all our expectations were met and our wedding was a very memorable occasion.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, July 3, 2013
Dear Mel K,

Thank you for choosing InterContinental Samui Baan Taling Ngam Resort for your special day.
We are overjoyed to hear that your expectations were met and that the wedding was everything you hoped for.

We have shown this comment to our team members and they were very happy that they could make your wedding as special as you hoped it would be.

We would be delighted to welcome you and your family and friends back to our iconic resort in the future for your honeymoon trip!

Warm regards,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

I use my IHG reward points for a redemption of free nights. The hotel is very far from the city but private. When i reach the hotel. I was stunned with the view from the lobby. It is the most beautiful sea view from the lobby i've ever seen. Decorations of the hotel is good but somethings old because the hotel renovation is not totally finished. Check-in process was very quick. I got into my room and found the welcome letter that give me late check-out till 2PM without my request. I appreciate the hotel benefit. The room was excellent, clean and comfortable. the view from the terrace was great also. But the water supply in room was not heavy. Rain shower gave only light rain. The air conditioner looked a little dirty. When you stay at this hotel and you want to go somewhere else you need to request buggy shuttle service and it took very long time for me waiting for it. The last morning i got the letter on the door noticed me that my check-out time is 12PM. I call number "0" for getting my late check-out benefit. The lady speaking said "No, we have other guests to check-in". I have to talk about the welcome letter as a reference and she said "Ok". Everything went ok except 20 minutes waiting time for checking-out and some bugs in the breakfast restaurant. All staffs were very attentive, knowledgeable and of course friendly.

Room Tip: Base room is quite good
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yuttasak S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, June 12, 2013
Dear Khun Yuttasak S,

Thank you for taking the time to provide us. I am delighted to hear that you truly enjoyed to stay with us at InterContinental Samui Baan Taling Ngam Resort.

We have shared your comments with our team members mentioned in your review and they were happy to read it.

We look forward to welcoming you back again to ‘Where Legends Just Get Better’ at InterContinental Samui Baan Taling Ngam Resort..

Warm regards,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
130 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

Stayed here for 3 nights in a beachfront villa with a small plunge pool. Room was large with a nice walk in wardrobe and a large comfortable bed and sitting room. Nevertheless there were signs of aging - chipped paint, light switches not working and stains on the sofa. However, it didn't detract to much from the stay.

The location is a bit far away from the hustle and bustle of Chaweng and Lamai areas. You couldn't really go far if you didn't have transport. However I rented a car and I loved the quietness of the surrounding areas and the fact that there were many local thai restaurants within a 15 minute drive of the resort.

The beach in front of the hotel, while nice to look at from the lobby was pretty shallow and not really suitable for swimming most times unless one were to start from the end of the pier. Nevertheless the resort had multiple pools you could swim in which were never crowded.

What really set this resort apart was the friendly personalised service of the staff who were polite, professional and gave good advice on where to go and what to see. Particular mention to the assistant front office manager Johan who was excellent.

I wouldn't hesitate to stay here again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flitting_bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, June 12, 2013
Dear flitting_bird,

It was a pleasure having you stay with us and I am happy to read how much you enjoyed your time at our Resort – particularly our great Beachfront Pool Villa, our well organized, our spectacular views and our team's excellent service. I have shared your great feedback with all our team.

Thank you for taking the time to write your feedback here on TripAdvisor. We look forward to welcoming you back to our “Home on the beautiful cliff” to on your upcoming visit.

Warm Regards,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

The first step into the reception area have gotten me mesmerize by the breathtaking view! The clear blue sky, shimmering blue sea. Nicely done couch and chairs around. Baby can crawl around the big couch. Very friendly and hardworking staffs and very helpful too. Room is very cosy and comfortable and clean. They also provide us with a baby cot. Totally relaxing. Moving around with buggy but Service was prompt and in high frequency. Only thing is unsheltered walkway to the room may caused some inconvenience when it's raining especially with a baby. No elevator too. There were Intermittent split-second power trip. The pools are beautiful and inviting. The sunset by the open air bar is not to be missed!! Totally love it! Will definitely be back!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meshokora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, June 12, 2013
Dear meshokora,

Sunny greeting from InterContinental Samui Baan Taling Ngam Resort!

Thank you for choosing our “Home on the Beautiful Cliff” for your hotel getaway in Koh Samui and we are thrilled to hear that you had such a relaxing holiday with your family at our iconic resort.

We have shared your comments with our team members mentioned in your review and they were happy to read it too.

It would be our pleasure to welcome you here again for another wonderful holiday, hopefully in the not too distant future.

Warm Regards,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ko Samui, Thailand
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

It is given that Interncontinental BTN boasts the most magnificent view on the island! Stunning sunset is undeniable in this place. But this is not the only gem you can find at this resort. We were here last Saturday for a family day out. My sister and I booked the spa for 2 hours treatment and had the most amazing time. Gorgeous spa reception, very calming and relaxing atmosphere welcome us as guests. The staff are very delicate in action which matches the relaxation being injected to us upon arrival. We were introduced to our therapists and the 2 very friendly Thai ladies were just amazing. Their hands were trained to provide perfect care. They were very professional and very polite. We felt beyond releaxed!

We were very fortunate to be in the suite room! What an amazing set up! There was a light downpour which made the environment even more authentic in nature. You can gently hear the sound of the chimes and I think it just sent me to sleep....

I would highly recommend this place for spa diggers. The price is also inexpensive compared to other resorts on the island. Overall, an amazing day for me and my sister.

My family who chose to stay at the restaurant had a simple, enjoyable time. They were not disturbed and felt that they were staying guests. It was difficult to leave this place even if we only spent a few hours there.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gavin_lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalUSM, General Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, June 12, 2013
Dear gavin_lorraine,

Thank you for posting wonderful review about our “Home on the Beautiful Cliff” at InterContinental Samui Baan Taling Ngam Resort. It was our pleasure to read that you had a memorable time on your vacation trip with your family and also its can make your whole experience magical!

It would be our pleasure to welcome you here again with your family, hopefully in not too distant future.

Yours sincerely,

Stephane Duchenne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed May 26, 2013

attended a friend wedding, the hotel is great, however the service is really below average.

- the staff working in the breakfast kitchen never gave a smile, and i always see the staff having arguments with the chief, which made me quite uncomfortable
- I have told the staff many many time that never let the couple know the detail of our surprising event (lanterns). But the cost and details was shown in their bill when they checked out even when i already paid the day before the wedding. It made me so embarrassing.
- and much more, and my friend had sent email to your hotel to follow up and it's been a month, and we didn't hear a word back

  • Stayed March 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Darius L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Samui Baan Taling Ngam Resort, responded to this review, June 11, 2013
Dear Darius L,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our property.

However, We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Samui Baan Taling Ngam Resort

Property: InterContinental Samui Baan Taling Ngam Resort
Address: 295 Moo 3, Taling Ngam Beach, Taling Ngam, Ko Samui 84140, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Taling Ngam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Taling Ngam
#1 Top resorts Hotel in Taling Ngam
#1 Spa Hotel in Taling Ngam
#1 Romantic Hotel in Taling Ngam
#1 On the Beach Hotel in Taling Ngam
#2 Family Hotel in Taling Ngam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Samui Baan Taling Ngam Resort 5*
Number of rooms: 79
Official Description (provided by the hotel):
InterContinental Samui Baan Taling Ngam is renowned for its legendary status as Koh Samui’s first ever luxury resort. Nestled on a dramatic cliff of Taling Ngam, with spectacular views over the bay and the neighboring Five Islands. The resort features chic and innovative dining, seven swimming pools, 79 beautifully appointed rooms, suites and villas including the iconic Beachfront Pool Villas. Baan Thai Spa and the famed Air Bar complete the picture ... more   less 
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Also Known As:
Baan Taling Ngam Resort And Spa
Baan Taling Ngam Hotel Taling Ngam
Hotel Baan Taling Ngam
InterContinental Samui Baan Taling Ngam Resort Ko Samui

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