The Hotel is Magnificent, one of the best venues I have ever stayed at. There are plenty of Pros and Cons so lt me list the Pros first: PROS: 1. Beautiful , magnificent venue and excellent facilities, the gym, spa, pools, beach, restaurants etc all outstanding. 2. Most of the staff were awesome especially the breakfast ladies and spa ladies, to mention a few PUI, TOON and NOI, what wonderful staff. 3. The food was delicious. 4. I was offered an upgrade room to the Villas but I declined as I wanted to be in the hotel close to the amenities and still the room was superb, well laid out, spacious and gorgeous view. 5. The Spa is amazing and situated at the top of the hill and the Spa treatments were probably the best massages I have ever experienced. CONS: The hotel has a few CONS around what some travelers may not like and then just some general CONS 1. One has to use golf buggies to get around and hence you have to wait to be taken to most places, gym, beach, spa and MOST of the VILLAS etc however its never more than a 3 min wait. My first trip on the golf cart was to the gym and the person who took me on the first day I later found out was the GM of the hotel, what I found very strange was he did not...The Hotel is Magnificent, one of the best venues I have ever stayed at. There are plenty of Pros and Cons so lt me list the Pros first:
PROS:
1. Beautiful , magnificent venue and excellent facilities, the gym, spa, pools, beach, restaurants etc all outstanding.
2. Most of the staff were awesome especially the breakfast ladies and spa ladies, to mention a few PUI, TOON and NOI, what wonderful staff.
3. The food was delicious.
4. I was offered an upgrade room to the Villas but I declined as I wanted to be in the hotel close to the amenities and still the room was superb, well laid out, spacious and gorgeous view.
5. The Spa is amazing and situated at the top of the hill and the Spa treatments were probably the best massages I have ever experienced.

CONS:
The hotel has a few CONS around what some travelers may not like and then just some general CONS
1. One has to use golf buggies to get around and hence you have to wait to be taken to most places, gym, beach, spa and MOST of the VILLAS etc however its never more than a 3 min wait. My first trip on the golf cart was to the gym and the person who took me on the first day I later found out was the GM of the hotel, what I found very strange was he did not introduce himself, ask who I was etc nothing, and I was actually staying for 2 weeks so you would expect him to at least introduce himself. What was even more strange is that he probably walked past me about 5 times during my stay and not once did he ever greet me or smile or say anything, yet all the staff will greet you every time they walk passed you. I think the GM needs some tips from his staff on simple guest interaction.
2. The food is expensive (+-460 Baht for a chicken salad with 3 little pieces of chicken and some lettuce), if you intend eating at this hotel for most of your meals just be aware the food is not cheap.
3. For 2000 Baht the hotel would take you to Chaweng (the action spot on the island), a taxi would cost you 1000 Baht, you would think the hotel would at least match the taxi fee and not charge double.
4. There are a lot of other activities which are also not cheap (e.g. the hotel's boat trips).
5. I had a problem with an item of laundry that went missing and this was handled very badly by one of the ladies at the concierge's desk which was unfortunate as she was the one lady that never ever greeted me or never smiled which was so unusual considering the rest of the staff being very friendly and helpful.
6. The Spa as...More