Our 2 bedroom villa was simply superb! The location and views at this wonderful resort are some of the best you will see. Even the beach is better than we expected, from out online research.
The quality of food was very good, although a little more variety for a guest with plain dietary desires would be good.

It was interesting to compare the Intercontinental (15 minutes away) which we also stayed at during this holiday, with the Conrad. Very little between them, but the accommodation at the Conrad just edges the Intercontinental, especially taking into consideration the lovely private pool. If it is very personal and attentive service from all staff that you are looking for then the Intercontinental edges it, with the its afternoon tea and evening cocktails being a very nice feature.

Conrad Koh Samui was somewhere I'd always wanted to visit so I was really looking forward to staying there,

We booked a 2 bedroom villa for us and our 2 daughters. We had a living room, loo and kitchen on the entry floor and 2 bedrooms with walk in closets and bathrooms with showers and baths on the lower floor with direct access to our own infinity pool. The villa was great and the view over the sea didn't disappoint. Apart from the over head only lighting in the living area - (to be honest I think we should have had a lamp but the plug socket was taped over) anyway - so far so good.

Now the things which weren't so good:

Buggies - it is virtually impossible to walk around the grounds of this hotel. We managed to walk to the beach twice but the gradient is about 1:4 so not easy. You have to call a golf buggy to go anywhere, this starts to wear a little thin, buggy for breakfast and back, buggy for lunch and back, buggy to the pool and back, buggy for dinner and back etc etc. They usually came within about 10 minutes but there seemed to be a lot of waiting around and I would really have been happier if we could have walked. Also a fair bit of queue jumping outside restaurants at peak times.

Housekeeping, Intermittent. We had to call 2 days out of 8 as room still hadn't been made up by 5pm. They were so late a couple of times they actually did the turn down at the same time as the make up! This probably was a bonus as turn down happens at 6.30/7.00 otherwise, right on the time you want to use the shower and get changed for dinner.

Restaurants - advertised as 4 but in reality only 2 as one is private dining for 2 people only and Jahn which only seats 28 isn't included on Half Board. One is outdoor and mainly steaks/chicken/burger/pizza and the other is indoor Thai. Both have a fairly limited menu which starts to get boring after a few days of the same. Each one was closed at least one night during our visit with no warning so we had buggied there then had to buggy to the other one.

Service - not 5 star Examples - our concierge booking us into one of the restaurants even through it was closed that night (only found out when we tried to move the booking back half an hour). Being asked to keep starter cutlery for main course (?!) staff attempting to charge for meal even though we were on half board - staff telling us there was a 'different menu' we should have somehow known about for half board so we would have to pay - there wasn't and we didn't. The reception staff didn't seem to be fully able to understand us, ie, I rang and asked for room make up as it was 5.30 and needed a shower, 2 engineering staff turned up to fix shower. Random visit to fix WIFI which wasn't broken either

Pool area/Beach - lots of loungers as guessing a lot of people at their villas. Free kayaking and paddle boards, Cabanas free to use and available, A couple of hammocks, swings etc on the beach. Very nice.

All in all, I would sum up this hotel as great villas not great service.