We travelled here as a part of a group, and when we arrived, at the end of a long day's travel, we found that they had over-booked. They accused our tour leader of having messed up the booking, and said that he had only requested 6 rooms, but they had got tents ready already which rather gave the game away. So we went to a different hotel, in Awasa, which was lovely. We came back the next day and this time we had rooms ( the tents had disappeared, which demonstrated that they had intended to use them for our group!). We rather wished they hadn't. The rooms were dirty, the lighting poor, the beds bags of rocks. We had dinner in the rather peculiar restaurant (where else could we go) and it was cold and the fish, which in Ethiopia is generally gorgeous, was thin and chewy - as if they'd cooked the skin and left the flesh out!
The worst thing was that one member of the group got an electric shock from the shower. This could have been very nasty. Although they were moved to a different room, I would not put any money on repairs having been completed.
It's such a shame, as it could be a really nice hotel. The area is spectacularly beautiful; the hot springs nearby could be a real draw and the gardens are very lovely. But the hotel suffers from a lack of care which to my mind started at the top.