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“Service issues, food excellent”

Moran's Restaurant & Bar
Ranked #2 of 31 Restaurants in Westward Ho
Certificate of Excellence
Price range: $8 - $35
Cuisines: Seafood, Thai
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Restaurant details
Dining options: Late Night, Breakfast, Lunch, Dinner, Delivery, Reservations
Description: Overlooking Bideford Bay out to the Atlantic Ocean with fabulous views, big skies and stunning sunsets over Lundy Island, why not join us for local Devon waters fish, fresh Appledore mussels,local seafood, Devon and Cornwall Farm steaks and wonderful Thai food all cooked in our open theatre kitchen by our team of chefs led by Thai Chef Mack Yaruk. West Country ales and ciders and a list of hand picked wines from around the world. We cater for families daily however after 6 pm we are an adult only restaurant( 14 years old minimum). Moran's as recommended by The Sunday Times (Best of the West).
Reviewed May 12, 2013

Great food, excellent surroundings, terrible service.

Had starters delivered to table, taken away as wrong dishes and then re-served, only to be visited again by staff putting rest of starters on plate, this was after a fifteen minute wait for our wine to turn up.
Will definitely try again, but service will have to improve
Overall rating lowered due to service issues

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1  Thank Joplo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (1,232)
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1,221 - 1,225 of 1,232 reviews

Reviewed May 11, 2013

Our second visit to the resaurant, and I can say that on both occasions the food has been fantastic, with a great atmosphere. North Devon has needed another venue like this for a long time. However the service, whilst excellent, is confusing. I counted 5 different staff waiting our table, but there is no communication as to who has said what and when. Being asked 3 times if we want dessert was a bit embarrassing! We will go back, as the food is brill, but please sort the staff out!

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1  Thank jasonh78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

Had been recommended to try latest new westward ho restaurant so was looking forward to some Thai food I had my 2 granddaughters who are 9 and 10 arrived at 5 mins to 6pm to be told no children after 6pm
I,m glad they can afford to be so selective as only 2 other people in whole restaurant
I shan't bother to return again day or night

8  Thank bluebarbara45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMoran, Owner at Moran's Restaurant & Bar, responded to this reviewResponded May 15, 2013

I am sorry that you were unaware of our policy with regard to the evening service,which starts at 6pm not being open to under 14 year olds. It has been in the local press and on our menu boards. We want to entertain you not upset you. We are open all day and children are most welcome during the day. We feel that the candlelit evening Restaurant ambience ,theatre kitchen and service levels are not suitable for young children. There are places close by that cater for children in the evenings, the Pier House and The Waterfront have facilities and entertainment for young children.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

We went into Morans without a booking, originally just for a drink. The restaurant was fully booked (not surprising given how good it is!) but we were given a lovely table in the bar area with the most fantastic view of the sunset over the sea. Best Thai we've had outside Thailand, so fresh and tasty. Very friendly, helpful staff. Can't praise enough, someone has put a huge amount of effort into this restaurant and it shows.

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Thank Visitor030313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

Excellent new restaurant opened right next to the sea front, good choice of food lunchtime and evenings. Excellent decor and friendly staff. Well worth the effort.

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Thank neale931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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