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“Heaven on Earth?”

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InterContinental Moorea Resort & Spa
Ranked #1 of 2 Hotels in Papetoai
Certificate of Excellence
Lethbridge, Canada
Level Contributor
146 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
“Heaven on Earth?”
5 of 5 bubbles Reviewed July 25, 2009

The family stayed in an overwater bungalow for four nights. We are well-traveled. We even lived in Hawaii for 3 years and on the beach in Australia for one. But Moorea is an even more amazing spot. We snorkeled from our bungalow about twice each day and it was heaven. The pool was nice for a change, maybe once a day. The beach was a diversion we hit twice. We tried (outrigger) canoes and kayaks.

OK, the check in was very problematic. We arrived at 2 (check in time) but were asked to sit down and relax. They served us drinks (non-alcoholic, so I splurged for a beer). Then they shuttled us over to a room which turned out to be a beach bungalow. Since I had booked an OWB, I noticed the mistake immediately. The kids and I changed into our suits while the wife waited to be moved. She showed up at the pool about 30 or 45 minutes later. Keep an eye out, I think that sort of thing happens not infrequently. We had occasion to use the concierge, who was helpful, but not very speedy. That said, I found the service everywhere in F.P. to be at a slow island pace, so leave the hurry, hurry mentality at home and prepare to relax.

In the end, we were very impressed by the bungalow. The beach bungalows are nice, attractive roomy, and well kept, and are probably a reasonable value. But for the splurge nothing beat the overwater bungalow (especially if you are fond of the water for swimming and snorkeling). The bungalows were situated partly over the water on a small lagoon with coral and reef fish (yellow tang, triggerfish, etc.). We could see them from our deck. We also enjoyed swimming and snorkeling from our bungalow to observe the fish and to the platform up the lagoon. It was amazingly idyllic!

The restaurants were good (expensive, like everything in French Polynesia), but portions were large (the kids were very hungry from our adventures). We ventured offsite for a couple of meals. They were not any cheaper than the onsite restaurants, but a very interesting experience (more rustic and quaint).

The location on the north shore of Moorea is a good distance from the airport (half an hour, $40 US by taxi), but it is makes for an amazing setting.

Overall, we forgave them for the slow service and just loved this spot. The pictures and memories will last a lifetime. Yes, French Polynesia is a splurge, but it also seems to be as close as I've been to heaven on Earth.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Leroi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Los Angeles
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed July 12, 2009

we were here on our honeymoon. we were put into the best room in the entire hotel, room 615, for about $800 per night. first off, the hotel is extremely old. its far away from the airport and the place looks like a holiday inn. furthermore, the beach area is ugly and the activities are a total rip off. we ended up leaving the hotel and looking for another place to stay on our honeymoon. we checked out the hilton and the sofitel, which were both much better than this hotel. the sofitel has an amazing beach and the hilton has very comfortable bungalows. we ended up staying at the hilton, which was very good with the exception of he food, but I would recommend those two hotels 100 times more than this one. furthermore, this hotel is over 30 years old and they are th biggest rip off on moorea. the activities here also stink, the dolphin center costs 400 dollars to pet a dolphin for 15 minutes that looks like its drugged beyond belief. go elsewhere!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iam00sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed July 9, 2009

This hotel definitely does not live up to the ICH brand. Its a 3 star hotel at best. Service is practically non-existent. We asked for towels and never received them. When we asked for ice, and we were told to get it ourselves from the bar. The staff was not friendly and were inattentive. The positives of this resort are the beautiful grounds and the dolphin experience. The breakfast buffet was also quite good, but not worth the price charged. Skip the ICH Moorea and go directly to the ICH Thallasso in Bora Bora. That was an amazing hotel with great service.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nibblerbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winchester
Level Contributor
222 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
1 of 5 bubbles Reviewed June 30, 2009

We had lunch at this resort following some diving with Bathy's. We had considered staying here and were so glad we did not. The location is good but the pool area looks very tired. We only had lunch here and that was dismal, unfriendly staff and very average food. We were very surprised for IHG and that it is considered a premium resort.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank accipitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendora, California
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed June 14, 2009

We arrived very late, however the staff was there to greet us with pineapple cocktails. It was our honeymoon and they had a bucket with champagne and flowers in our room. Fantastic staff! The compound is across the street to a mini market which was very convenient. Breakfast was expensive at $30 per person. Lots of activities on the premises and across the street you can rent scooters. The room was clean and spacious.

  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rubidoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed June 4, 2009

we came to this hotel a few times to do activities. the first time was to swim with the dolphins. the overall experience with the dolphins was wonderful, but the service was not. we were shown a map from one location and told to find it ourselves. as we were walking along we saw another couple our same age from our same hotel being driven there on a golf cart. my husband is a marine with a bad knee(an obvious one) and so wasn't very happy that we were instructed to "go find it." after the dolphin experience we walked back over to the first location to see our pictures, which were very beautiful but over priced. i believed we paid 63 usd for about 15 pictures, on top of the $400 for the hour with the dolphins. the next time we came it was for an underwater walk. it was very fun and i give it a high review, but the lagoon tour we had taken the day before gave us much more time with the stingrays and a better experience. standing on it's own, it's a good time. you go down about 10 feet, the dvd shot comes out to about $100, (around the same price as the much longer dvd for the lagoon tour.) compared to the motu picnic tour though, i have to say i wouldn't do the underwater walk again. when we got back to the hotel we had about an hour before we had to be picked up from their lobby to go to the atv tour. i went into their bathroom to change. it was cold concrete and not very clean. i met my husband at the bar and we ordered some hamburgers and then left the hotel. when we got back to the states i had to be hospitalized for severe food poisoning. when we looked at the timeline of when i started to feel sick and the symptoms the only option of when i received it was from that hamburger. my husband called them from the states to inform them(as the california disease control center asked us to), and he was hung up on once, and told another time that no one there spoke english. their activities are great, but i would NEVER recommend this place to anyone.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank phsbarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tahiti
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed May 24, 2009

My second stay in IC Moorea and I am as disappointed as I was 6 years ago. I stayed in a overwater bungalow. It is very spacious : the bedroom is separated from a small lounge. But the equipment is so poor : no deckchairs on the deck, the smallest TV I've ever seen, no radio, hard beds, no complimentary bottle of water, just a few towels and I am even not sure there was a hairdryer. The overwater bungalows are supposed to be quieter but they were noisy : people wandering around at the back (no isolation) and boats, canoes and swimmers at the front. We could not feel the intimacy on the deck.
The beach is white sand but there are only a few real accesses to the sea. The sand in the water is a little muddy. We preferred to stay in the swimming pool instead.
Staff at the bar and the restaurant were very friendly. No seafood buffet this saturday night (no given explanation). We had the choice between the midday menu or a special menu with 3 courses and wine (120USD) or 3 halves of lobsters for 50USD. Not extraordinary at all. We asked the concierge to book our table but he apparently forgot, no reservation registred at the restaurant !
It was a very average experience for the price. I suppose that other reviewers say that it's a good hotel because they did not stay elsewhere : the Sofitel Moorea or the Hilton are far much nicer !!!

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sotahiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Moorea Resort & Spa

Property: InterContinental Moorea Resort & Spa
Address: Papetoai 98729, French Polynesia
Phone Number:
Location: French Polynesia > Society Islands > Moorea > Papetoai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Papetoai
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Moorea Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
The InterContinental Moorea Resort & Spa is nestled between mountains and a lagoon on a stunning French Polynesian island. Right on the resort grounds is Moorea's widest range of activities, which includes the Moorea Dolphin Center, Bathys Diving Club, tennis, kayaking, canoeing, skiing and Jeep tours. The Arahurahu Marae temple is also worth a visit. ... more   less 
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Also Known As:
Intercontinental Resort & Spa Moorea Hotel Moorea
Intercontinental Resort And Spa Moorea
Intercontinental Hotel Moorea
InterContinental Moorea Resort & Spa French Polynesia

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