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Richard D
Bentonville, Arkansas

Definitely stay at the Hilton Moorea

5.0 of 5 bubblesReviewed Oct 30, 2019
The Hilton Moorea is one of the most beautiful resorts we have stayed at. The staff was always welcoming and friendly, the food was outstanding, and the overwater bungalows offered incredible views. We stayed in #74 near the outer end of the walkway and could see plenty of fish and stingrays from our dock. The room felt spacious and open, and still offered privacy from the other bungalows.
Date of stay: October 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this review
Responded Nov 11, 2019
Dear Richard D,

Thank you very much for your feedback, and your comment is really important for us in order to improve our standard.

I am glad to hear you have spent a great moment during your stay at Hilton Moorea Lagoon Resort & Spa, and will share this with my Whole Team.

My Team and I are really happy to welcome you once again at Hilton Moorea to share new memories in a near future.

Warm regards,

R.RICHMOND

Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (4,952)
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      Show reviews that mention
      All reviews crepe bar crepes overwater bungalow our honeymoon fish french polynesia plunge pool breakfast buffet paddle boards panoramic view happy hour lower deck main restaurant black tip sharks atv tour reef sharks sea life
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      678 - 683 of 4,952 reviews
      Reviewed October 28, 2019

      The Hilton Moorea was a very beautiful and relaxing destination for me and my family. The hospitality shown to our family during this visit was outstanding. This exceptional experience started with a kind and very helpful staff at the front desk. Shuttle service was great to an from our well designed/appointed over-the-water bungalows. The sunsets were stunning and atmosphere was relaxed, complimenting the island lagoon beauty. The amenities included a delicious diverse breakfast buffet containing an international flair with Polynesian/French influences.The servers were very polite and attentive. A special note of excellence was the Bar and Grill at the Beach which provided a good kids gluten free menu (provided for free for children under 12 years old). The food was served fresh, hot and was very delicious. Great service! Kudos to the food management!
      The complimentary room mini-bar was a wonderful surprise. The pool and many water activities (e.g., snorkeling, kayaking, paddle boarding, etc.), tennis court and workout facility was provided complimentary for guests.
      Over-water bungalows contained a viewing glass area and back deck walk down to convenient and spectacular back porch snorkeling with views of diverse pacific basin tropical fish including sting rays and sharks. Lighting under the bungalow was provided for easy in-room and back deck night time viewing.

      However,maintenance is needed to maintain over-water wooden walkways (which had substantially deteriorated since our last visit in 2012). The over-water bungalow wooden railings were loose which created a safety issue (e.g., numerous trip hazards due to loose boards and some screws sticking up through the some walkway boards, loose/wobbly over-water bungalow back deck railings, roof thatch damage, etc.).

      Overall a very nice experience.

      Room tip: Over-water bungalows contained a viewing glass area and back deck walk down to convenient and spectacular back porch snorkeling.
      Date of stay: October 2019
        • Rooms
        • Cleanliness
        • Service
      2  Thank FrankTsakeres
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this reviewResponded November 11, 2019

      Ia Orana, Dear FrankTsakeres,

      Thank you very much for your feedback, and your comment is really important in order to improve our Standard.

      Yes maintenance is needed, and I am happy to announce that some renovation work will be in process starting soon, and will be happy to welcome you at Hilton Moorea Lagoon Resort & Spa all refurbished on the Over the Water Bungalow Area.

      I am thankfull for your comment, and will share this to my Whole Team, and am happy you enjoyed your recent stay with us at Hilton Moorea Lagoon Resort & Spa, and be happy to welcome you again in a near future.

      Warm regards,

      R.RICHMOND

      Hotel Manager



      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed October 28, 2019

      My wife and I stayed here for our honeymoon. We split the stay between two rooms. We started our stay in a garden bungalow with a plunge pool. This room was fantastic and everything that I was hoping for. The plunge pool is great especially for when we wanted to have a romantic night with just the two of us. Upon entering the room we were greeted by a bottle of wine and a bottle of Champaign cooling in ice. The in room mini bar was stocked every day with a big bottle of water, two coke's, two coke light's and two hinano beers. The second half of our honeymoon we moved into an overwater bungalow. The overwater bungalow was beyond what I had imagined it would be. There have been some reviews that have stated the appearance of tarps on some of the bungalows, while some do have tarps on them after about ten minutes you forget that they are even there and from what I can tell Hilton is in the process of redoing the roofs on the overwater bungalows as there were about 6 or 7 that have had their roofs replaced. The breakfast buffet has a nice selection of pastries, fresh fruit, eggs, and an omelet bar. Make sure you hit up their happy hour where their cocktails and mojitos are two for one. The concierge desk was very helpful for all we wanted to do off site, including making dinner reservations for us at local restaurants, booking our tours and calling cabs when we needed one. I will definitely be staying here again when I come back and tell friends to stay here when they visit.

      Date of stay: October 2019
      1  Thank BoiseRyan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this reviewResponded November 5, 2019

      Dear BoiseRyan, Ia Ora Na,

      We thank you for taking the time to write and share your experience on this platform.

      We are delighted to read that you enjoyed your stay in our property.

      We are pleased as well, to read that you had the opportunity to experience 2 rooms categories, a Garden Bungalow with Pool and an Overwater Bungalow, where you could enjoy your every moment in all of them.

      Thank you for the good description you make of our bungalows and for mentioning the help of the concierges have given you throughout your stay.

      Thank you very much and once again congratulations for your marriage.

      Its will be a pleasure to welcome you back at the Hilton Moorea Lagoon Resort & Spa, may be for your wedding anniversary?

      Feel free to contact our reservation center to plan your future stay.

      Best regards,
      Rose R.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed October 28, 2019

      Another excellent stay! We love this hotel. Great bungalows whether on land or over the water. Fantastic beach and snorkeling. We have snorkeled and dived the world over...and honestly, the lagoon here is just among the very best anywhere! You’ll never want to leave. Very good food as well. We’ll be back!

      Date of stay: October 2019
      • Trip type: Traveled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Hilton Hotels & Resorts
      Thank Foodfanalways
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this reviewResponded October 28, 2019

      Dear Foodfanalways,

      Thank you very much for your feedback and am very happy you enjoyed your stay with us once again.

      This comment is to recalling the reason of working at Hilton Moorea, bring faithfulness, and happiness to our Guests.

      My Team and I are really happy to have you back here at Hilton Moorea Lagoon Resort & Spa.

      Warm regards,

      R. RICHMOND

      Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed October 27, 2019

      Probably wouldn’t come back to moorea after this trip and just go straight to bora bora. Very minimum customer service here, rooms were hot as some of the windows did not have glass to contain the air conditioning. Called a few times for items from front desk and they never came to our room to deliver. Small and beautiful property but average sense of service in regards to urgency and customer satisfaction for the price tag and Hilton title.

      Date of stay: October 2019
      • Trip type: Traveled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Hilton Hotels & Resorts
      1  Thank marissalabate
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this reviewResponded October 28, 2019

      Dear marissalabate,

      Thank you very much for your feedback. On behalf of my Whole Team, I do apologise for the inconvenience you encountered during stay.

      I know excuses won't change the unfortunate experienced you had, and will share this comment to the Management Team, in order to avoid this kind of matter in the future. Your comment will remain a reference in order to improve our Customer service and beyond.

      I remain positive, that you will allow us the opportunity to lodging you at Hilton Moorea Lagoon Resort & Spa in the future.


      Sincerely,

      R.RICHMOND

      Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed October 27, 2019

      The hotel and amenities were fine but not impressed with the staff or check in/ check out. Stayed in French Polynesia for a month and this hotel was most disappointing. Kia Ora in RANGIROA and Intercontinental in Tahiti were exceptional

      Date of stay: October 2019
      • Trip type: Traveled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Hilton Hotels & Resorts
      2  Thank V K
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rose R, Directeur général at Hilton Moorea Lagoon Resort & Spa, responded to this reviewResponded October 28, 2019

      Dear Sanv838,

      Thank you very much for your comment, and do appreciate your feedback.
      On behalf of my Whole Team, I do apologise for the inconvenience it occured during your stay.

      I will share your feedback to the Management Team in order to avoid this kind of issue in the future.
      I am very sorry that your stay did not fit your expectation at Hilton Moorea Lagoon Resort & Spa, and remain confident that you will allow us the opportunity to lodging you in the future.

      Sincerely,

      R. RICHMOND

      Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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