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“Always a pleasure to stop over”
Review of Brentwood Hotel

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Brentwood Hotel
Ranked #1 of 2 Hotels in Kilbirnie
Whanganui, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Always a pleasure to stop over”
Reviewed March 30, 2014 via mobile

We always use the Brentwood when flying in & out of Wellington. I have found the service to be first rate and the staff here friendly and helpful. Have had a few last minute bookings that have also been handled extremely well.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, March 31, 2014
Dear Melissa C – thank you for submitting your favourable comments and review of the Brentwood Hotel. I am pleased to read that you choose to stay with us as your ‘stopover’ Hotel when travelling in and out of Wellington and that our team take care of you from the time of your booking through to your stay. We look forward to hosting you again the next time you travel through Wellington.
Regards
Anthony Dey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
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    90
    24
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 28, 2014 via mobile

My wife and I stayed a the hotel following a medical emergency whilst on a cruise around New Zealand when I suffered a heart attack. I was rushed into hospital and on my discharge and before I was allowed to fly home we stayed at this wonderful hotel.
I have nothing but praise for the friendly and professional way we were treated throughout our stay. The room was spotlessly clean and of a good size. All the staff from the front desk managers and receptionists to the breakfast and dining room staff could not do enough for us and the same can be said for the chambermaids.
The food in the restaurant was excellent and well presented and the public rooms were well appointed. A busy hotel with a lot of conferences in a quiet location close to the efficient bus routes to get around and with a free courtesy bus to the airport very convenient.
I would have no hesitation in recommending this hotel and hope to return some day as we have unfinished business in New Zealand.

Stayed March 2014, traveled as a couple
Helpful?
Thank Ffynnoncadno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, March 31, 2014
Dear Flynnoncado - thank you for submitting your favourable comments and review of the Brentwood Hotel from your recent unexpected stay. I am pleased to read that you were well taken care of by all of our team during your time with us and that your stay provided you an opportunity to recover prior to your flight home. I will ensure that your comments are shared with all of the team as I know they will appreciate your kind words. We look forward to hosting you on your next visit to Wellington and trust that you are on the road to a full recovery.
Regards
Anthony Dey, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowes, Australia
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 18, 2014 via mobile

Stayed for 1 night because Air New Zealand managed to stuff up my flight to Melbourne, and was rerouted thru Wgtn.

Really nice hotel, meal in rstnt was top notch, room absolutely huge & spotless, bed very comfy, shower hot ands towels soft. Found the decor absolutely fine too. Staff friendly & accommodating.

Very happy, would stay here again, even if Air NZ wasn't paying for it ;-)

Stayed March 2014, traveled solo
Helpful?
Thank Ducktalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, March 31, 2014
Dear Ducktalk - thank you for submitting your favourable comments and review of the Brentwood Hotel. I am pleased to read your comments that you enjoyed your stay with us and that our team looked after you during your unplanned stay in the city. We look forward to hosting you again should you find yourself travelling through Wellington.
Regards
Anthony Dey, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2014 via mobile

I can't praise this Hotel enough. Due to a family emergency I had to disembark from a cruise ship and stayed in the Brentwood for 12 days. Everyone was so kind and helpful and got me through a very difficult time. A really lovely place and homely

Stayed February 2014, traveled solo
Helpful?
Thank izzyscotlandScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, March 31, 2014
Dear izzyscotlandScotland – thank you for submitting your comments and review of your recent unexpected stay at the Brentwood Hotel. I am pleased to read that you were well taken care of during your time with us and that this made your stay a little easier at a difficult time for you. We are thinking of you now that you have returned home.
Regards
Anthony Dey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 20, 2014

A good value hotel for anyone with late arrivals to, or early departures from, Wellington airport. Rooms are older style but in good condition and very clean. Wonderful airport transfer and car parking facilities. Highly recommended.

Don't expect 5 star facilities, that is not what this place is about. But it more than makes up for it in other offerings. Use it for what it is, a great transit facility for Wellington airport

Room Tip: Some rooms are a long walk from reception, ask for closer if available
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, February 27, 2014
Dear NZ_Wine_Traveller - thank you for submitting your favourable comments and review of the Brentwood Hotel. I am pleased that you find the hotel good value for airport stopovers due to our location and transfer service. Your comments recommending the property to other travellers requiring transit accommodation is appreciated. We look forward to hosting you again the next time you travel through Wellington.
Regards
Anthony Dey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papamoa, New Zealand
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 16, 2014

Our first time at the Sevens saw us frantically searching the greater Wellington region for accommodation for the four of us. A nice surprise... the Brentwood Hotel wasn't charging like a wounded bull unlike a lot of other places!
Although the rooms and general decor is dated, the rooms are tidy and clean. After arriving on an early morning flight we were collected promptly by their courtesy van - thank you Harold - and relaxed in the bar / lounge area with our bags in secure lock up for a short wait before our rooms were ready, early, as promised :D
We had breakfast both mornings, full buffet of cooked and continental. Like others have said, not cheap but tasty and a great spread. We made use of Pak n Save being just down the road and stocked up on food supplies for the two days of Sevens entertainment which saved a small fortune! The buses stopped about a five minute walk away at the Kilbirnie shops.
The convenience to the airport is a plus and the two porters / drivers, Harold and Justo were attentive and chatty, as were the reception ladies and bar staff. An improvement would be to allow the Porters to drop groups into town - currently they're forbidden to do so. We thought this was dumb! The buses are great and cheap but the convenience of getting into a van at the door when it's blowing a gale or pouring with rain (which is known to happen in Wellington!), would surely be worth their while?
The only negative I would add, which we also commented on the feedback form, is strongly suggesting they change the time the carpet cleaners go through the hotel, because the stench of wet carpet and cleaning products wafted through the entire hotel all afternoon / evening..... gag! Other than this, our stay was convenient, comfortable and reasonably priced (considering the Sevens was on and prices were inflated).

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeonieNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, February 20, 2014
Dear SeonieNZ, thank you for submitting your favourable comments and review of your recent stay with the Brentwood Hotel. I am pleased that you enjoyed a comfortable stay and that you were well looked after by members of our team. I am pleased that you enjoyed the breakfast selection available on the buffet. Our free airport shuttle service is a dedicated service for airport transfers and due to this being a 24hr on demand service, the van needs to be readily available at all times hence we do not operate into the city. Carpets in the restaurant, bar and main conference rooms had been cleaned by commercial carpet cleaners that morning as part of a regular cleaning schedule. This cleaning had been scheduled for that particular morning as this was a day when we had an opportunity to compete the work as the areas were not in use. Once again thank you for your comments and I trust that we may have the opportunity to host you again over Seven’s weekend in 2015.
Regards
Anthony Dey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witney, United Kingdom
Level Contributor
182 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 11, 2014 via mobile

We struggled to find somewhere to stay in Wellington as the Sevens were on.
There was room at the Brentwood and it met our needs.
It is about 3 miles from the city centre and an easy drive in.
Breakfast was not cheap at $18 (continental), and was average.
Wifi charges were horrendously high. My expectation is that wifi is free these days. I managed to get free wifi access on the street in the CBD.
Bit dated.
Staff were very helpful.
Bedrooms were a good size.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selhurst300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManager, General Manager at Brentwood Hotel, responded to this review, February 20, 2014
Dear Selhurst300, thank you for submitting your comments and a review of your recent stay with the Brentwood Hotel. I am pleased that the room met your needs during a busy weekend in Wellington and that you found the staff helpful. While we do not offer free Wifi our charges for the internet service are regularly reviewed in order that we maintain a price competitive service in line with the pricing offered by other Hotels in the city. Again our menu pricing is in line with that offered by other hotels. I trust that you enjoyed your visit to our Capital city.
Regards
Anthony Dey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brentwood Hotel

Property: Brentwood Hotel
Address: 16 - 20 Kemp St, Kilbirnie 6241, New Zealand
Location: New Zealand > North Island > Greater Wellington > Kilbirnie
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kilbirnie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Brentwood Hotel 3.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Brentwood Hotel Wellington
Brentwood Hotel Greater Wellington/Kilbirnie

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