Spruce Inn at Colorado Inn, Room 211, rank 05, stayed one week:
This was our first experience with Army Inns. Other than the friendly staff, we were disappointed. We will likely NOT stay at an Army Inn again.
We thought we had booked a suite with a kitchenette for our week in Colorado Springs with our family of three and our two small dogs. (We booked directly with the hotel - Website photos VERY MISLEADING!) What we got instead was a 14 x14 room with too much furniture for the space, smelly carpeting, NO KITCHEN, and a dinky bathroom with a missing drain stopper and a cracked and peeling sink.
Pros: the staff was friendly and courteous. Good Breakfast. Microwave, Mini-Fridge. Free Laundry. The housekeeper was courteous and the room was very clean except for the carpet.
Cons: Room very dated and not in working order. We thought we booked suite w/ KITCHEN for 3 people. Room was 14x14 w/ small bathroom - NO KITCHEN.
The hallways had sound absorbing wall covering which was peeling away in places.
The room - Our room was approximately 14x14 and had a full bed, a night stand, a roll-a-way bed, an amoire containing the mini fridge and microwave, a small dresser on top of which was a TV and DVD player, a table and one chair, a dirty, broken recliner with a missing lever and protruding sharp screws. Too much furniture for that small space even without the roll-a-way bed. The beds were soft and not totally supportive. We did not sleep well.
There was a locked door in our room which was labeled "kitchen". When we asked at the front desk, thinking this was our missing kitchenette, they said it was no longer functional; it had been gutted and locked. When we asked about our reservation for a suite, we were told what we had WAS indeed a suite. Hmmm.
The bathroom - the sink, which was the ONLY sink in the room (due to the lack of a kitchenette), was missing a drain stopper and the cultured marble was cracked and peeling revealing the cast iron base beneath - looked like black mold, but was not. We were uneasy about using small items in this bathroom due to the open drain. We were also unable to use it as a wash basin for washing small items such as silverware (again expected a kitchenette) or lingerie. The rest of the bathroom was okay.
Carpet in the room smelled like stinky feet. We aired out the room each night and bought Fabreeze, but it did not help. We alerted the staff at check out so that the next guest might have a cleaner carpet.
The Internet is Ethernet cable ONLY no wifi - we knew this upon initial booking.
The on-site laundry - the machines need maintenance. The traditional top loading washers do not spin clothes very well and the dryers squeal as if they are burning a rubber belt or bushing. They do not launder very well. We had to air dry our items in the room on hangers. One plus is that the laundry was free.
Also, if you stay during a holiday weekend, there is no cleaning service during that time.
Bottom line: We have stayed in many Navy Inns and Air Force Inns and had expected this experience to be on par with these. It was not even close. This Inn needs a complete overhaul. I would not stay there again and, this being our first and only experience with Army Lodging, I will think twice about booking an Army Lodge again.
- Official Description (provided by the hotel):
- Our on-post accommodations are convenient, located nearby Evans Army Hospital, The Elkhorn Conference Center, state of the art DFMWR Iron Horse Fitness Facilities, Shoppettes and the Commissary. Complimentary Daily Grab & Go Continental Breakfast & Weekly Wednesday Evening Socials, High Speed Internet, Complimentary Guest Laundry, courtesy on-post shuttle and outdoor playground. Bldg 7301, 7302, 7304 and 7305 ... more less