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The Cove Lakeside Resort
Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed June 3, 2014

Overpriced. In our suite there was no cutting board, no large fry pan, no pot scrubbie, no bath robes, one roll of toilet paper. When we called the items were delivered however at the price we paid I would expect there to be everything we needed already there. Upon checkout I mentioned the deficiencies and was told in a derogatory manner that most people don't look hard enough for them. The service at the bar was dreadful. Three people there and it took 15 minutes to bring us two drinks. We won't be back. Again, very overpriced.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with this hotel
2  Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cove_Lakeside_Resort, Manager at The Cove Lakeside Resort, responded to this reviewResponded June 5, 2014

Your comments are helpful to us. We use this feedback to assist all our team members in achieving quality and service excellence. While I am pleased that the team corrected the problems immediately, we clearly have some room to learn from this. I thank you for taking the time to share with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,197)
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930 - 936 of 1,197 reviews

Reviewed June 3, 2014

It was such a beautiful resort and the 3 bedroom suite was amazing. Thank you so much for making this such a great stay.
Your staff was very friendly and the room was beautiful better than expected. Thanks again

  • Stayed: May 2014, traveled with family
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Review collected in partnership with this hotel
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

My fiancé and I stayed here for the first time for a wedding in May. The actually resort is beyond gorgeous located right on the water. I found the service lacking very much and the food wasn't great compared to other resorts we've stayed at. Overall it's beautiful but needs an upgrade to the food and service.

  • Stayed: May 2014, traveled with friends
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Review collected in partnership with this hotel
2  Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

I have something to say, but feel awkward posting it on-line. I was unhappy with the Restaurant service. The waiter in question, said he would offer something, but did not do it. Enough said.
If you want more details you can call me.
Otherwise, I love this place! !!!!@






  • Stayed: June 2014, traveled with friends
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Review collected in partnership with this hotel
Thank vikingirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

This is the second year staying there in May. We love it. Service is excellent. Only one complaint on our room. The nails that are under the carpet on the edges and the stairs poke through the carpet, we all continually stepped on them all weekend. Hope it is fixed for our stay next year.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with this hotel
Thank Marlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

Four of us stayed at the Cove as part of a pre-wedding celebration for a friend from Seattle. We booked a 2 bedroom suite and it was clean and comfortable. The front desk staff were accommodating, kind and gracious. I wish I remembered the gentleman who greeted us upon arrival and checked us out upon departure because he was just a lovely man.

Unfortunately, our restaurant experience was TERRIBLE. It was a special occassion and our waiter, Gilles, seemed more concerned about catering to a table of local VIP's than to our small group of 4. He seemed disorganized and put off by our requests. The service was exceptionally slow (we were there from 7pm to 10:30pm) and by the end of our meal, Gilles was literally tossing our silverware onto the table, rolling his eyes at us and huffing out loud. At one point he brought out 2 of the lamb dishes from the tasting menu. One med-rare, one medium. We were not asked when we ordered about what temperature we would have liked our lamb done and so when we said this to the server and advised that our preference would have been rare if we had been asked- Gilles came back saying there were no more lamb chops but he would like to offer us a lamb sirloin. My friend and I agreed to split the medium rare with no concerns but Gilles came back with a lamb sirloin plate, tossed it on the table and said "Here you go, try it". We advised it was not necessary and he proceeded to say "Well, if you don't want it, the chef will just throw it out, so eat it or don't it's up to you". So passive agressive and unnecessary behavior. Gilles did take $25 off of one of the tasting menu bills to compensate but I think his behavior by that point was so off putting, it didn't even matter how much he took off.

We presented our concerns to the manager as we were concerned Gilles would not be able to tolerate the feedback. The manager arrived at our room a while later with a $50 breakfast voucher which was kind. I found out later it was presented to us at the behest of the front desk man, which did not surprise me given how lovely he had been to deal with both at the beginning and the end of our stay.

The views were wonderful. A gorgeous location but I would be hesitant to go to that restaurant again.

  • Stayed: May 2014, traveled with friends
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Review collected in partnership with this hotel
1  Thank Melanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

I have never stayed at a hotel or resort where I have heard the phrase No, I'm sorry we are unable to accommodate your request' more often than this one. The property is beautiful and would be a lovely place to just 'get away to' as my husband and I do this on a monthly basis, however due to the lack of customer service we will not be returning.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with this hotel
3  Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cove_Lakeside_Resort, Manager at The Cove Lakeside Resort, responded to this reviewResponded June 5, 2014

Thank you for taking the time to share your experience. I am disappointed to hear that we were not able to deliver on our promise to "never say no". I would be pleased to communicate directly with you and ensure that the details of your experience are addressed as this is not the standard of service that we pride ourselves on.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cove Lakeside Resort

Address: 4205 Gellatly Rd | Westbank, West Kelowna, British Columbia V4T 2K2, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in West Kelowna
Price Range: $99 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cove Lakeside Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more   less 
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Also Known As:
Cove Lakeside Hotel West Kelowna
Cove Lakeside Westbank
The Cove Lakeside Resort Kelowna/West Kelowna

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