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“Mixed Feeling about The Cove”

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The Cove Lakeside Resort
Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed June 10, 2008

We recently stayed at The Cove for a night away that was a close bace to Kelowna. When we arrived we were very impressed with the overall look of the resort and it's location. The rooms are very nice (compared to most in BC) but the staff are the problem with this resort being a great place to stay. When we were trying to book we emailed and called twice before we actually got confirmed, when we arrived three young guys on reception seemed like they would have been better working in a skate/surf shop somewhere seemed a bit bored with the idea of welcoming guests. We had a problem with no hot water in the room, at $300 a night we wanted hot water, we were talked through how we could maybe fix the problem over the phone by reception, 2 hours later still no hot water. At this stage they upgraded us to another room which was great although the veiw from the first room was much nicer so wasn't much of an upgrade and then a few weeks later we find out they charged us for both rooms on our credit card, when we called they simply said we will look into it and sort it out... no opology or customer service. The thing that really bothered me about our stay here was during our dinner (it was my wifes birthday) there was a young guy that was hanging out in the bar with a mohawk and tattoo's which didn't bother me but when he stood outside the resturants window talking on his cell phone and spitting on the ground every few minutes I would have thought a staff member might have sorted that out. So if your looking for a nice place to stay without any service this is the place.

  • Stayed: May 2008, traveled as a couple
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1  Thank NZBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,172 - 1,178 of 1,191 reviews

Reviewed May 26, 2008

Everyone in British Columbia had known for at least two weeks that temperatures were going to soar over the May long weekend, however, when we arrived on Friday afternoon, the Cove pool was still not open. Very disappointing for families paying $380 a night to enjoy the sun and pool!

The food in the bar/restaurant was over priced and not very good. Better restaurants can be found in downtown Kelowna, about a 10 minute drive away.

The water heating system in our unit was not working for the first 2 days, so we could not have hot showers.

When I booked the rooms, I was told that the bedrooms had 1 king and 2 queen beds. However, two of the bedrooms were only doubles. Fine for children but not very comfortable for two adults sharing a bed.

The nicest part of the resort was the view to the lake, the spacious living area, and the large balcony overlooking the lake in the end units.

  • Stayed: May 2008
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1  Thank Kicksychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2008

Found this place on the internet, looking for a place for my large family, sounded like just the place. Newly opened last year and our room flooded. Recieved a complimentary stay for this year, thought we would give it another try. Facility was not up to standards. Stayed for May long weekend, Kids pool with a slide was closed the whole weekend, second day hot tub was closed, third day the hot tub was open but not very warm. Restaurant food was expensive and not very kid friendly. Couldn't order off the menu on Sunday until after the buffet which we didn't want. Finally got our food after a lonnnnng wait and ribs were still frozen inside. Likely will not return. Would have thought they would be better prepard for the opening of the season.

Stayed: May 2008
1  Thank Loconnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2008

My husband booked a one bedroom lakeview suite for our anniversary and our first impression of the hotel was fantastic. the lobby is amazing and the lady at the front desk was exceptionally nice to us.
we stayed on the top floor of the hotel above the hot tub. our room was absolutly huge, and it was beautiful and had everything we needed. the room had 1.5 bathrooms, a living room/dining area, kitchen, large bedroom, loft, and a large deck. there was also insuite laundry and they even provided laundry soap and dishwasher detergent.
the hotel has a pool (which was closed when we were there because it wasnt summer yet) and a hot tub, a spa, and a games room. the games room was ok it had ping pong and foosball,
the restarant in the hotel is a 5 star, it has really good food, but not a ton of selection, i dont reccomend it for picky eaters as some of the things are strainge ie. wild boar taquitos.
the little lounge is cute too, and the bartender we had was very nice.
i highly reccomend this hotel to anyone looking for a quiet getaway in the off season, i cant speak for summer though as we have not stayed there during the summer months.

  • Stayed: March 2008, traveled as a couple
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3  Thank whitneyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2008

Clean, quiet, newer, large condo style accommodation.

Girlfriend and I had a spa & wine getaway. The spa at the Cove was fantastic.

February was super-quiet; we upgraded easily.

We had a premium 2 bedroom suite with gorgeous lake & mountain views from our balcony. The Girls Night Out Package which included 2 nights, a bottle of wine, 2 massages, 2 pedicures and 2 maincures with a lunch at the spa was just under $780 including all taxes.

Only major drawback is that the Cove in Westbank is a $40 cab ride to downtown Kelowna, more like $55 from the airport.

  • Stayed: February 2008, traveled with friends
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3  Thank AlbertaTess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2007

Stayed at the Cove for a week over the summer. Fantastic property with a lovely view of Lake Okanagan. Excellent kids club with activities for the kids. Spent a very relaxing day at the Spa. The accomodations were five star -- a full housekeeping condo with everything we could have needed, including our own balcony access and private bath. The boys wouldn't get out of the water slide pool long enough to go to the beach on the Lake. Highly recommended.

  • Stayed: August 2007, traveled with family
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2  Thank DMallyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2007

October is a really quiet season in this area. There were not many other hotel guests in this large resort. We booked for 2 nights.

Check-in was good, the receptionist very friendly. There was free parking, some underground - very useful in wet and windy weather. We had dinner in the bar on the first night, the food and service there were pretty good. Food and drinks were reasonably priced.

We had a 1 bedroom suite, probably about 700 sq ft. facing the parking lot, with mountain views. (As you would expect, the rooms facing the lake are more expensive).

The suite had a kitchen with laundry area. There was a separate powder room, plus a full en-suite bathroom off a large bedroom with very comfortable king bed. The spacious lounge/diner had a sofa and chair plus dining table for 4, and large balcony with table and 4 chairs. There was a large plasma TV (crick in neck!) with DVD player too, with second TV in bedroom.

Everything was pretty much new, the suite was well-equipped with plenty of storage space throughout. The housekeeping was excellent, everything was spotlessly clean. Nice little touches like single-use sizes of both laundry and dishwasher detergents. Great toiletries (Acca Kappa, smelled great which worked really well). Shower had good water pressure. Lighting in bathroom could have been better. Everything there you would need.

There was very little information in the room about the hotel aside from how to use the DVD player and the heating controls. We had to call down to the front desk if we needed to know anything, and they were helpful. We didn't use any other resort facilities - the spa wasn't open and it was too cold and windy to use the pool and beach area on our visit, although they looked pretty good.

This is a great place to base yourself in the area, you can use it as a hotel or self-contained accommodation. Wineries nearby, with good restaurants as an alternative (although at this time of year they were really winding down for the season).

  • Stayed: October 2007, traveled as a couple
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2  Thank ednacloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cove Lakeside Resort

Address: 4205 Gellatly Rd | Westbank, West Kelowna, British Columbia V4T 2K2, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in West Kelowna
Price Range: $104 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cove Lakeside Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more   less 
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Also Known As:
Cove Lakeside Hotel West Kelowna
Cove Lakeside Westbank
The Cove Lakeside Resort Kelowna/West Kelowna

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