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“Two night stay in the best room they had”

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The Cove Lakeside Resort
Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence
Rocky Mountain House, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Two night stay in the best room they had”
Reviewed September 29, 2011

Stayed here near the end of August in one of their bigger condo suites, had an awsome view the room was modern and very well kept.The price per night was $800.00 but it selpt at least six people but would easly accomadate more, it also had three full bathrooms and a great kitchen area. The hotel service staff was ok but the older dude with the pony tail at the front desk needs his social skills sharpened, the food and service in the restaurant was good but not outstanding, the pool area is nice it has a small water slide perfect for younger children. I should mention that this hotel is geared toward families and during summer there are a lot of noisey kids running around and most of them eat at the restaurant so prepare for whinny kids while dinning.

Room Tip: Higher floors have best views
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sunpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Vancouver, Canada
Level 5 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed September 27, 2011

This was a very pleasant suprise in Kelowna. We just spent a long weekend there. It's best feature is that it is directly lakeside (but not in a cove, rather on a bit of a point?) Be sure to get a lakeview room, the other side would look at a parking lot and the view to the lake is very nice in all directions. The rooms are large - all suites with bedroom(s), living room, dining area, washer/dryer, kitchen and dining room and medium to quite large decks. The 1 bedroom we had was very large. The rooms are well decorated and the king bed was very comfortable. Views of the lake from bed, deck, living room and kitchen. I believe the units all have owners but they seem to be in good repair despite that. It looks like a hotel, with consistent quality and design of decor, etc. The restaurant was good with a large deck by the pool and lake view. The pool area was very nice with 2 pools and 2 hot tubs. There was a small water slide that was actually really good. There is a small swimming beach and marina right on the property.
I only had small complaints. The service was not great although the staff were quite friendly. It looks like an upscale resort so one expects service to match. There is a grandish entrance but no one to help with bags. The housekeeping was quite poor - it seems they make the bed but that's it. No cleaning, no new towels (but they took away the ones we left on the floor), no dish cleaning. Our friend in another suite had asked for a number of extra wine glasses for a social event. The next day they left them dirty but grouped together on the counter - they were completely ignored by housekeeping - not cleaned and not removed. The room was not cleaned either after the event (it wasn't bad as they had done most of the clean up).
The only othe rthing woudl be the small bathrooms. They did not match the size or luxury of th rest of the place. Only a basic tub, no separate shower and rather bland decor.
However, I would stay here again for sure and recommend it highly. Mabe the service was an anomoly. Anything we asked for was done well.
The hotel is very close to several wineries and golf courses. We never went more than 5 - 10 min drive away for four days as everything you might want is close by. Did I mention the lake?

Room Tip: get a lakeside room
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChrisVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 26, 2011

Resort itself was great. Very clean and well kept.

Rooms were large with great amenities

The resort is in a beautiful location and is very scenic but it is quiet far from the airport and far from other things as well (liqour store) so unless you drove be prepared to take taxi's to many places because it isn't walking distance to a lot

Good food as well

Business centre was through 3rd party so had to pay for it extra

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JBURNSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 6 Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 13, 2011

Lakeside is the key word. This resort is excellent for couples and families alike. You are right on the lake and marina. Indoor/ outdoor restaurant with excellent chef, overlook two swimming pools surrounded by eye pleasing landscaping and guest BBQ's. Rooms are spacious and modern. Staff are very helpful and accommodating. Will definitely stay here again as it is very close drive to wineries, restaurants, etc. Request a lake view if they are available. Mountain view is fine but not as picturesque.

Room Tip: Ask for Lake view which also overlooks swimming pools. Mountain view is quieter
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  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 47woodenshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 1, 2011

Love how the hotel is near amenities including grocery, etc. Pool area very clean; very glad they replaced the broken lounge chairs. Food too expensive for families which this hotel is very good for. Suites--neat and clean although the carpets could be cleaner. Kitchen is satisfactorily equipped. Could use a juice jug and more pots and pans. No whisk; had to use my own. Staff are very friendly; would stay again and they were generous to upgrade us to a 2 bedroom! Yay!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pumpkinsrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kelowna
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2011

The hotel is beautiful but we will never go there again.....we went down to rent a boat from their dock and were witness to the most vulgar language we had ever heard. the owners of the boat rental were degrading a young man with very vulgar language! Firstly it was appartently embarrassing to the young man and second and most important it was very low class to do this infront of guests. I cannot think of a place where this would be accepted especially at a 5 star resort........I and anyone I talk to will never go to the Cove again. Sorry all that work to make this resort to rate was ruined with some nasty, nasty profanity!!!!!

  • Stayed August 2011, traveled as a couple
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank booker2181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level 6 Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 21, 2011

Beautiful location and nice property. Unfortunately our trip was marred by the poor staff and service. First, they would not accept our on line booking, even though we had a confirmation and had paid for our stay in full. They made us pay it again. We have been forced to lodge a dispute with our credit company to get our money back. We also did not know prior to booking that this is a strata property as well as a hotel. They allow pets, and not just small pets. We aren't allergic to pets, but a fellow in front of us was having a hard time with his allergy to cat hair, and the staff was unsympathetic. The carpets are badly stained and filthy. You want to watch where you step. Spider webs growing in the rooms. Again, the staff couldn't care less. This one is off our list.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ashle4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cove Lakeside Resort

Property: The Cove Lakeside Resort
Address: 4205 Gellatly Rd | Westbank, West Kelowna, British Columbia V4T 2K2, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Cove Lakeside Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more   less 
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Also Known As:
Cove Lakeside Hotel West Kelowna
Cove Lakeside Westbank
The Cove Lakeside Resort Kelowna/West Kelowna

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