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“Easter Trip Heaven Sent”

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Casa Loma Lakeshore Resort
Ranked #3 of 5 Hotels in West Kelowna
Certificate of Excellence
British COlumbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Easter Trip Heaven Sent”
Reviewed April 12, 2007

Our family just returned from an Easter holiday trip to Kelowna. We stayed at Casa Loma Resort for the first time. The units there are just first class. Good sized rooms, nice decor, great kitchen with all you could want. Every unit looks out over Lake Okanagan. Our kids played tennis, basketball, and golfed on the putting green. We ate outdoors too at a large bbq area with big gas bbqs. The staff were very pleasant. Our only regret was that the hot tub was not open for the season yet.

Stayed April 2007
Helpful?
1 Thank GritsBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
B.C.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 2, 2005

We were 2 families staying at Casa Loma for 5 nights Aug. 2005 and were very disappointed.

We stayed in the "deluxe" Casa Grand Suite and when we first checked in, we noticed our children's socks were turning black from walking on the rugs and the kitchen floor. We noticed crumbs on the kitchen counters, one of the walls behind the dining table had greasy dirty handprints all over it and the sliding door to the deck was so dirty with handprints. We asked to have the cleaning service come in and wash the floors, walls, windows and counters.

When we returned to our room we ventured out onto our deck for the first time and discovered the screen was ripped and that the deck was filthy as well - covered in dead bugs, cobwebs, BBQ drippings and dirt. We asked them to power wash it but they just mopped it and not until the next day.

Day 2 of our stay, we were advised that the pool was shut down and they were not sure when it would be up and running. Day 3 it was still shut down. Finally on Day 4, they left a message advising that the pool might possibly be opening later that day and they would reimburse us for 50% of 1 night of our stay or we could check out without penalty.

For the amount of money we paid to stay here, we were expecting a higher standard of accommodation and were extremely disappointed in the calibre of the Casa Loma and in particular this Suite. The rates for next year are going up 35% so I hope that they seriously consider a renovation. In any event, we will not be going back to Casa Loma.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank kalina-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed June 28, 2005

We stayed at Casa Loma Resort for 2 nights at the end of June 2005.

The resort is located on the West side of Kelowna right on Okanagan Lake. There is a small marina right in front where boat owners could bring their boat to enjoy the lake.

Several wineries are very close by and resturants and commercial areas are very close by.

The amenities were great. The pool was heated and the hot tub was just the right temperature. BBQ's (nice ones) are available for your cooking pleasure. The units are fully furnished and the balcony is very nice to retire to after a long day of winery hopping or shopping. The view from the balcony is great. Very picturesque.

The beds were very comfortable and towels were available for the pool.
The grounds and the pools weer maintained regularly.

I would go back.... I loved this resort.. Courteous and friendly staff.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Canuckgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 11, 2005

Casa Loma is a nice relaxed gentrifying residential neighbourhood right on the lake. While we were there in June it was too cold to swim in the lake - instead we enjoyed the 3 outdoor pools.

All the units face the lake - and while the 2 Bedroom + Den condo unit we got was nice - I wish I had got a single level condo unit as it's deck was on the grass and you could walk out to the lake.

A suprising bonus were the numerous bbq's in at the back.They were in nice conidtion - but even better while we were there they were building a space for built in natural gas bbqs in an order kitchen type setting.

The kids playground is new and in good condition and my 4 and 2 year olds enjoyed it alot.

The putting "green" (astro turf) and tennis courts don't attention - which doesn't bother me.

The units are individually owned - and the bathrooms and kitchen are well kept - except for the master bath tub which you had to pull hard in order to turn on - too hard for the grand parents to pull.

The suite had VHS, DVD, FAST wireless internet, new microwave, good stove and fridge, dishwasher, and 4 slice toast, mixer, blender plus all the tools needed for bbq'ing.

We paid $235/night for a unit that they claimed could sleep 8. There were two twins and 1 queen, and two pull out sofas.

The pull out sofas were TERRIBLE - they were missing many springs and totally unusable. I called the management and they were willing to switch rooms for us - however no one else wanted to move - so I put the mattress (also TERRIBLE) on the floor.

Conclusion - sleeps 4 adults comfortably and 2 small children slept comfortably on the terrible mattresses due to their light weight.

And I can't wait to go back next year. :D

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank cogagni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Loma Lakeshore Resort

Property: Casa Loma Lakeshore Resort
Address: 2777 Casa Loma Rd, West Kelowna, British Columbia V1Z 1T6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Casa Loma Lakeshore Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
Exit from Highway 97 either Northbound or Southbound at Campbell Rd, on the Westside of the Bennett Bridge over Lake Okanagan at Kelowna. Follow directional sign 3 kms to the Resort. ... more   less 
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Also Known As:
Casa Loma Lakeshore Hotel West Kelowna
Casa Loma Lakeshore Resort Kelowna/West Kelowna

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