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“Stingy pour, rude service at the wine bar” 2 of 5 bubbles
Review of Volcanic Hills Estate Winery

Volcanic Hills Estate Winery
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$113.92*
and up
Soapstone Carving with Wine and Culinary Experience at Okanagan Vineyard
Certificate of Excellence
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Attraction details
Owner description: Since 1978, Sarwan Gidda and his family have been growing grapes in the Okanagan Valley. Our Winery is situated on the south eastern slope of a 60 million year of dormant volcano - Boucherie Mountain. Our wines are made from 100% BC grown grapes and are BCVQA approved. Come visit our expansive tasting counter and unique gift stop!
Vancouver, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Stingy pour, rude service at the wine bar”
2 of 5 bubbles Reviewed July 24, 2013

Our party of 5 went in for tastings at the wine bar at Volcanic Hills. We did not have a good experience with the service. The lady, Trish, who helped us at the tasting bar was very stingy with the pour (barely one and a half sip so we couldn't really get a good tasting on the second sip). The tasting fee was $5 for 4 wines and she made sure that whoever wanted to taste a 5th wine had to pay extra for it. (she ran to the cashier to make sure the extra $2 was charged, even after we bought 3 wines there) She was also nitpicking at the terms that we used at the tasting bar and had to remind us over and over again that "this is your last tasting". She is the main factor why we did not enjoy our time there. We've visited many other wineries in the area and they were all very generous/friendly and wanted us to try their wine. Whereas this lady, Trish, is the exact opposite. Overall, however, the other people at this winery seemed polite. The chef at their newly opened restaurant even came out to offer us tiny morsels of food to try. But if you're going there for the wine, don't expect a great experience at Volcanic Hills if Trish is helping you at the wine bar.

Visited July 2013
Helpful?
1 Thank Leone L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobby G, Owner at Volcanic Hills Estate Winery, responded to this review, July 24, 2013
Thank you for coming into the winery Leone, and for your comments. It is unfortunate your experience fell short of our customer satisfaction mandate. We'd certainly like you to give us another try. Let me know when you are in town next, I would be delighted to do the tasting personally.

Regards,
Bobby Gidda
Proprietor
Volcanic Hills Estate Winery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 reviews from our community

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Date | Rating
  • English first
  • French first
  • Any
English first
Vancouver, British Columbia, Canada
Level Contributor
22 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“LaZeez amazing!”
5 of 5 bubbles Reviewed July 7, 2013

Just got back from visiting the Okanagon and have to say I had the most unforgettable experience at Volcanic Hills. They had just opened their new restaurant LaZeez the day before. The day was one of the hottest we had. We didn't mind as we sat on their patio under a umbrella with views of the lake and the vineyards. The waitress was so helpful. She offered us suggestions and even went out of her way to accommodate our picky daughter. The service is amazing along with the food was so good. I would strongly suggest taking the time to have lunch dinner here!

The winery itself is one of the best I have been to. The staff was so knowledgable and listened well during our tasting when I didn't like a certain flavour or if something stood out they offered something i enjoyed even more. The owners made sure they took the time to see how we were and welcomed us like family.

Make sure you visit it's a experience you will always remember.

Visited July 2013
Helpful?
Thank Sonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
53 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
“Great Wine, Pleasant Atmosphere”
4 of 5 bubbles Reviewed June 28, 2013

One of the wineries we had the pleasure of visiting in West Kelowna.
The lady helping us with the tasting was pleasant and knowledgeable. They make some great wines there, notably the Merlot.

Visited June 2013
Helpful?
Thank TheTravelBites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“First winery visit and one of the best!”
5 of 5 bubbles Reviewed May 7, 2013 via mobile

I had the privledge to go on a tour with the owner and it was most facinating! The staff was very welcoming and helpful! It was very educational and neat to learn all about their wine making process and to get to see the facility. It was really need to go see the grapes as well! I learnt a lt of interesting information about wine and enjoy the tasting as well! Get product and wonderful people!!

Visited August 2012
Helpful?
Thank Chelsie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
125 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
“A new stop for us”
5 of 5 bubbles Reviewed October 11, 2012

We really enjoyed this winery. The wines we all enjoyed and I believe that everything we sampled, someone bought at least one of. We bought a case and they gave us a free bottle, nice touch. The lady at the tasting bar was very entertaining and informative. We thought the wines were also extremely good value for the high quality.

Visited October 2012
Helpful?
1 Thank duane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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