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Holiday Inn West Kelowna
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Reviews (232)
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All reviewsboston pizzadairy queenfront desk staffin house restaurantoutdoor poolexercise roomoff the highwaytim hortonskelownawestcheckintubbc
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Reviewed August 3, 2013

The staff at the reception are very helpful and attentive. The room Is clean and the air condition is a little dated. No fridge, no microwave but a tiny green sofa chair at the corner. The room is overlooking mountain on the fourth floor . The hotel is quite far from downtown. Boston pizza and dairy queen are just around the corner.

  • Stayed: August 2013, traveled with family
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Thank AsiatripWQB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this reviewResponded September 17, 2013

Thank you AsiatripWQB for your review. We appreciate all concerns brought forth and we are looking into updates to take place in 2014.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

The hotel is only 10 minutes from downtown Kelowna. A lot of shops and restaurant close by. A small beach is only 3 minutes away by driving. The wineries we would like to visit are about 5 minutes away.The room is clean and the bed is comfort. The staff were friendly. We left behind a cooler with 7 bottles of wines in it. I called the hotel and they shipped back the wines to us by Greyhound. The staff packed the wines with extra caution so that it would not damaged during shipping. Highly recommended the hotel and the staff.

  • Stayed: July 2013, traveled with friends
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Thank JimmyJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrina S, Manager at Holiday Inn West Kelowna, responded to this reviewResponded September 17, 2013

Thank you JimmyJean for your review! We just couldn't have any of your Okanagan wines from our wonderful vineyards get broken on their way home! I am happy to hear you enjoyed your stay, we look forward to your next visit!

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Reviewed July 25, 2013

From the moment I walked into the hotel lobby, I was greeted by friendly staff who took all of my needs into consideration, including checking on my room for possible early check-in, showing me a map and guiding me to local markets and neighborhood specialty stores (walking distance to so many venues). Any staff member who walked by greeted me with a smile and checked to see if I needed anything.

They offered fresh fruit, cold beverages, and snacks in the lobby as a welcome to all guests.

I enjoyed a lovely breakfast in their on-site restaurant (the French toast was delicious!), then settled into my Deluxe King Suite with Jacuzzi tub, living room area, and separated bedroom. The room was clean, location quiet, and they even had a choice of pillow for additional comfort.

The pool has a unique feature in that half is covered and half is not, so you can choose the amount of sun you desire.

Mid-day, I received a call from the front desk asking if everything was to my liking. Isn't that nice? I was very impressed and would definitely stay there again.

Thank you for a great holiday, Holiday Inn West Kelowna!

Room Tip: There is a limited amount of King rooms, so book early.
  • Stayed: July 2013, traveled with friends
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Thank 564Charlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded September 15, 2013

Thank you 564Charlene for your review! We're happy to hear that you enjoyed your stay with us and that our staff friendly and able to assist you with all your needs. We take pride in providing exceptional service to our guests and making their visit feel like a home away from home.
Thank you for choosing the West Kelowna Holiday inn and we look forward to seeing you again in the future!

Regards,
Tiffany D.
Guest Experience Champion

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Reviewed July 20, 2013

Stayed for three nights and was pleasantly surprised by this location. Hiking trail adjacent to property, children's splash park and leash free dog park behind the hotel. Winerys a plenty in the area. Great bay access on Lake Okanagan less then 5 minutes away with a leash free dog beach, a swimming pier, a beautiful sand beach, boat launch, and rentals of all types of water equipment. The indoor outdoor saltwater pool was a hit with my children and was a great deal more gentle on their skin than the standard chlorine. As well, there are three restaurant choices steps from the hotel. The rooms were large and very clean. The quality of service was incredible - staff knowledgeable about the area, friendly and helpful.

  • Stayed: July 2013, traveled with family
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded September 8, 2013

Thank you Paul H for your review! We are happy to hear you and your family enjoyed your stay and that our staff was able to assist you with all your needs and questions. West Kelowna and the area surrounding the hotel really does have a lot to offer and is sometimes missed by those aiming for Kelowna to be their ultimate destination. Our hotel is in a great location that can provide guests with many things to do. Thank you for giving us a try and we look forward to you visiting again in the future!

Regards,
Tiffany D.
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013 via mobile

Got a super deal on a kitchenette with two bedrooms and huge jetted tub. The property is very rough around the edges and needs attention. The decks need paint. Wasp nests need to be removed from outside. The outdoor jacuzzi had a coating of algae on the side and chunks floating in it. Gross.

  • Stayed: June 2013
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Thank Poohbah431111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this reviewResponded August 1, 2013

Dear Poohbah431111,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities.

However, We’re sorry we fell below your expectation regarding the property condition and the outdoor jacuzzi. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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