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“Awesome SERVICE!”

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Holiday Inn West Kelowna
Ranked #4 of 5 Hotels in West Kelowna
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome SERVICE!”
4 of 5 bubbles Reviewed July 27, 2012

This is a great little hotel! Was very impressed with the front desk staff at check in. The hotel was very clean and every single person that worked there from the chambermaids to the room service to the restaurant was very friendly and accomidating. I will stay here again, clean comfortable and a resonable price.

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jorgie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    57
    80
    49
    16
    10
See reviews for
67
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Lanark, United Kingdom
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

Good location for exploring Okanagen region. Room was very clean and comfortable and just what you would expect from a Holiday Inn. Staff were quite friendly, however did not go out of their way to help. Good, quiet hotel, but nothing special for a moderately high rate.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank sickofnosun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 24, 2012

I booked this room as a hotwire hotrate. I had to get my wife to sign the room receipt so she could be given a second key, I guess too many husbands or wifes there with someone other than their spouses LOL. The room was clean and quite large with a great view of the valley. If your coming in from the Airport or spending your time in Kelowna then it is a little out of the way, but there is lots of stores and restarants close by. We went to Summerland to the Kettle Valley railroad which was actually closer to Westbank.

My biggest disappointment was the lack of fridges in the two double bed rooms and they didn't have any they could bring to the room. The clerk did offer to move us to a king bed on the 1st floor with a fridge, but they were all ready booked. The pool was part inside and part outside with a hot tub out side, and nice little fitness room. Nothing super fancy, but a very soild property for the price.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 16, 2012

I stayed overnight at this hotel on my way to Seattle Washington. It was a standard Holiday Inn, clean with good staff, but it didn’t stand out in any special way. The hotel is a long way from the Kelowna airport and the downtown area, so if this is your destination I would pick the other Holiday Inn. Parking is adequate and there are a number of places to eat close to the hotel. It has an outdoor pool area. The hotel is best for people who are passing through, or are spending time in the area for site seeing, not at the beach.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CruisinChaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 5, 2012

Overall I liked this place. Good location for us, good service, they stored our bikes for us, nice pool. The rate was far too high for what you get but it was a long weekend so that happens.
We went for breakfast at the restaurant next door, good food and service until the end.....their debit/credit terminal was broken so we were told that we would have to pay our bill at the Front Desk of the hotel. No problem..you would think. We were informed by the restaurant staff that due to this there would not be a tip option when we went to pay our bill. We told the server that we would drop off some cash for this in a bit. She responded that she would be watching for this in a rather rude tone of voice. While checking out (with the restaurant bill in my hand) I was asked by 3 different people how I was planning on paying my breakfast bill. Did they think I was trying to skip out on them, or not pay my breakfast bill? I was standing there with my bill and credit card ready to go. It as rude, and gave me a really bad impression of the service. Our server was loitering in the area, I can only assume to ensure that our bill was paid. I really didn't need 4 people to remind me to pay my bill as I was standing there waiting to pay it. Good hotel though.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweetpickles895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 10, 2012 via mobile

The hotel is well placed on the south end of Westbank right on 97 Hwy. It has been very well looked after and is about 12 years old. The lobby is enviting and well kept. I took a single room at $128 per night plus tax. The room itself was quite large and very pleasant. The hotel staff were extremely friendly and accomodating. Had a great stay.

Stayed June 2012, traveled with friends
Helpful?
1 Thank dderouin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 25, 2011

Great place to stay. We found the Holiday Inn West Bank Kelowna to be quiet and comfortable with a good on site restaurant. We had access to luggage carts to get our luggage to and from our vehicle. There is also elevator access. They did ask for an extra $100.00 at check-in in case we ran up some additional charges. We had never experienced anything like that anywhere before. They already had our Visa number for the room reservation. Other than that we enjoyed our stay there.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWUnsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn West Kelowna

Property: Holiday Inn West Kelowna
Address: 2569 Dobbin Rd | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna

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