Overall I liked this place. Good location for us, good service, they stored our bikes for us, nice pool. The rate was far too high for what you get but it was a long weekend so that happens.
We went for breakfast at the restaurant next door, good food and service until the end.....their debit/credit terminal was broken so we were told that we would have to pay our bill at the Front Desk of the hotel. No problem..you would think. We were informed by the restaurant staff that due to this there would not be a tip option when we went to pay our bill. We told the server that we would drop off some cash for this in a bit. She responded that she would be watching for this in a rather rude tone of voice. While checking out (with the restaurant bill in my hand) I was asked by 3 different people how I was planning on paying my breakfast bill. Did they think I was trying to skip out on them, or not pay my breakfast bill? I was standing there with my bill and credit card ready to go. It as rude, and gave me a really bad impression of the service. Our server was loitering in the area, I can only assume to ensure that our bill was paid. I really didn't need 4 people to remind me to pay my bill as I was standing there waiting to pay it. Good hotel though.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more less
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- Also Known As:
- Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
- Holiday Inn Westbank
- Westbank Holiday Inn
- Holiday Inn West Kelowna