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“Watch Your Wallet (and credit card)”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed September 6, 2009

One major complaint! Upon check-in the desk clerk advised AFTER proceeding that my credit card would be charged $300 in advance to enforce their non-smoking policy, and an additional $100 to enforce their room-damage policy! Are you kidding me! Advise me of your policies before proceeding!

  • Stayed: August 2009, traveled with family
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1  Thank Enlightenup1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded February 19, 2014

Thank you Enlightenup1 for voicing your concerns about your credit card pre-authorizations. This may seem like a late reply, but we feel it is important to update, as there have been some changes since 2009.
In early 2012, the hotel underwent a change in management, and several changes were implemented, at least one of which was influenced by this review. While we still pre-authorize a guests credit card upon check-in to cover the amount of their final bill, we now only pre-authorize approximately $100 in excess of that amount to ensure adequate funds to cover any incidental charges. This is now clearly explained during the check-in process, prior to processing the card. This ensures that guests are aware of what is affecting their cards' credit limits, reduces the amount that is held on the credit card, and still adequately protects the hotel in the instances of additional charges being levied.
With pre-paid reservations, we typically only take a $100 pre-authorization to cover any incidental charges. Again, this is explained at check-in prior to processing.
In addition, all credit cards are verified with a piece of government-issued photo ID - this is a strong anti-fraud measure, and is a practice highly recommended by Canadian law enforcement which significantly cuts down on instances of fraud and identity theft.
Again, thank you for expressing your concerns, and know that they were helpful in adopting new policies and procedures, and have allowed us to further improve our overall operations and guest services.

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768 - 774 of 791 reviews

Reviewed September 1, 2009

Brand new hotel with a indoor water slide, wish I had brought a bathing suit myself! Nicely appointed with modern features. Overlooked the golf course and a winery in the distance. A nice grouping of eateries within walking distance. We negotiated a lower cost when our card was accidently charged for another's room. They took responsibility and acted well. Within 10 miles of several wineries.

  • Stayed: August 2009, traveled as a couple
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Thank wizcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2009

nice new hotel, front desk clerk went out of her way to accommodate my needs here and I wa smost impressed with the room, the cleanliness and the coolness of the hotel in the heat. The pool was very nice as well as the water slides and it was well kept, there is a free breakfast inclusing waffles, definitely we will be back here again...

Stayed: July 2009, traveled with friends
Thank rickster0728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2009

nice new hotel. balcony overlooks golf course. room cleanig could use a little work, found cheerio under ottoman and dirt stain on bedding, but nothing was run down obviously. pool and waterslide were very fun, even for 25 year olds. Breakfast was awesome and even had waffles. Pub in parking lot very good and even does room service.

cab ride to kelowna 35$ but it is only a 10 min drive.

  • Stayed: July 2009, traveled with friends
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Thank H4rm0ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2009

We stayed at this hotel over the Easter weekend. We were pleasantly surprised at how quiet the room was, since ours overlooked the parking lot below, and the hotel is relatively close to the highway.

Our bed was very comfortable, and the room was very clean and definitely adequate for our stay.

The breakfast in the mornings was good - a nice variety of items, and the addition of the waffle-maker was a big hit with a lot of the guests (particularly the kids), from what we noticed.

We didn't like that the pool and waterslide had a 'fishbowl' feel to it, being right off the lobby with windows from all sides. We felt that we were 'on display'.

  • Stayed: April 2009, traveled as a couple
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Thank BCSugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2009

The honeymoon suite was absolutely beautiful. It had very high ceilings, a fireplace and jacuzzi tub. The decor was lovely. Staff had even left rose petals on the bed and around the tub for us.
We didn't hear anyone or any traffic from our room. It was very private, and a wonderful experience.
It also has a swimming pool with an amazing waterslide. Would stay at this hotel again just for that reason.

  • Stayed: May 2009, traveled as a couple
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2  Thank emess480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: January 2018, traveled with family
Thank Elias_Haddad_Filho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 4 days ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Address: 3460 Carrington Rd | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range: $90 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna

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