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“Great Family Place”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Port Coquitlam, Canada
1 review
“Great Family Place”
Reviewed July 14, 2014

Excellent Hotel Excellent Facility Great for families Great value Outstanding staff Outstanding breakfast This is an ideal place for families. The location is awesome. Many amenities are near by and the lake is not too far away.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ashif J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 16, 2014
Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them. We are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2014 via mobile

My boyfriend and I stayed at this hotel may long weekend, had heard good things about it so we thought we would try it out while visiting friends in west kelowna. We had called in early the day of our arrival to see if we could get a early check in, we were told yes, absolutely. We arrived there after the time we were told would be ok, to our dismay we were informed by the VERY rude female employee at the front desk (stephanie I believe her nane was) that no our room wasnt ready and wouldnt be for awhile since the fridge was broken. We just wanted to get our sfuff unpacked and carry on with our day so we asked if it mattered if our fridge worked or not, apparently it did... a lot.We then got snapped at and told we wouldn't be able to check in till after regular check in time. We were so taken back by this clerks attitude and lack of professionalism we left. When we later went back to check in the lady working at the front (different one) was quite a bit kinder and apologized profusely when we explained the story. However while trying to get checked into our room for a second time we were interrupted by the phone that was ringing nonstop, and the clerk answering it each time. No discount was given to us, and when we had asked to talk to a manager we were told he wouldn't be in till the following week. We found it hard to believe there would be no management working on a long weekend. Especially when the hotel was booked solid. Needless to say we wont be going back there again, which is a shame because it is a nice hotel. There are other hotels we way rather bring our business to on our frequent visits to west Kelowna.

Stayed May 2014, traveled as a couple
Helpful?
3 Thank Chelseyaperkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 13, 2014
Thank you for taking the time to write the review. I do apologize for your experience which did not leave you with a pleasant experience. We do take your feedback seriously and will share with our staff in order for us to learn from the past.

Elfriede Schmoll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, Channel Islands
Level Contributor
663 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 667 helpful votes
Reviewed July 6, 2014

We stayed for one night on a journey from Revelstoke to Harrison Hot Springs. I booked a room with a small balcony overlooking the golf course. Check in was efficient and the room was modern and well equipped. It had everything we needed but the internet connectivity was very patchy. The biggest disappointment was breakfast and we passed on it. The dining area was heaving and a bit like a bun fight, not a good way to start the day! All in all, it was reasonably priced for good quality accommodation if in something of a soulless out of town area but there are a few bars and run of the mill restaurants within walking distance.
The view from the small balcony was very pleasant and in the distance we could see the lake. We wouldn't necessarily return to this area again, but if you have to be in West Kelowna, the BW Plus Wine Country Hotel and Suites is a reasonable option.

Room Tip: Go for a room with a balcony overlooking the golf course.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 13, 2014
Thank you for posting your review. We appreciate your comment and are happy that you appreciated our hotel.

Elfriede Schmoll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
213 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed July 6, 2014

Best Western Plus motels seem to be good places to stay and this is one of them. The room was clean and comfortable. I like the variety of pillows provided - not everyone likes to sleep on those big thick pillows most hotels use. The complimentary breakfast was good (including eggs and bacon, not just the usual waffles). The balcony facing east to the golf course across the street was a nice place to sit and read. Best Westerns are generally more expensive than some of the other motel chains, but I think you get better value for the extra money.

Room Tip: A room with a balcony is nice because there isn't any other outdoor space for guests.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoubtingNag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 13, 2014
Thank you for taking the time to write this review which is greatly appreciated by all of us.
We do want our guests to leave here with the impression that all of us have your interest and well being in mind. We do hope that you will visit us again.

Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverview, Canada
Level Contributor
240 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed July 3, 2014

Spent a couple of nights while on vacation, nice property with pool and gym.
Rooms were very clean and we had a small patio overlooking the golf course.
Nice large breakfast room that was well stocked with eggs/bacon/sausages/cereal/yogurt/ and fruit.
Plenty of shopping and restaurants nearby and of course, the wineries !
Staff was friendly and helpful.
Would stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c0verdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 6, 2014
Thank you for your review, we certainly do appreciate the time that you took to write this review. We are glad that you have enjoyed your time in the Okanagan. Did you know that in West Kelowna we pay less taxes than in Kelowna? we do hope to see you again in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
135 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed July 2, 2014

The front of the hotel is about a block off the main highway and the back of the hotel is right on a side street. We had a back room that included a balcony so we could even watch people golf as there is a golf course right across the road. Noise was not a factor for us.The room was clean and a good size. All the amenities were present. There is free wifi and a good selection of T.V. channels. The pool was a bit small and catered more to people who were using the water slide. There is an inside and an outside hot tub. The breakfast was good and similar to other Best Western locations. The staff were helpful and courteous.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 6, 2014
many thanks for taking the time to write this comment. Yes, we do believe that we are in a great location as we are right next to golfing and Wineries. However, we do not have an outdoor hot tub, only indoor. we do hope that if you come to the Okanagan again that you will stay with us

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 30, 2014

Visited here on a long weekend and booked the room at last minute. (so the price is not very lovely) But we were very satisfied with this stay and it was over out expectation. Upon arrival, the staff was very friendly that I have never seen that lovely smiling face at other hotels for a long time! (especially those front desk ladies at Vancouver, it feels like you owned them millions of $$$) for the price we paid, we had a mountain facing king size room which is tidy and clean. with nice view outside and a small balcony. The free breakfast is regular, but fruits are fresh and they replaced/ refilled the items very promptly, I have been seeing the staff keep refiling the items during my breakfast time which was very impressed!) A little complaint for the wifi internet that it was very slow and we ended up use our phone to tether. it's a very convenience location to the wineries near by and there are lots of shopping area. Over all, the stay here gave my unprepared surprise trip a happy ending.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonkySpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, July 1, 2014
Many thanks for your review, we certainly do appreciate the time that you took to write this review. Did you know that in West Kelowna we pay less taxes than in Kelowna? We do hope to see you again in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Property: Best Western Plus Wine Country Hotel & Suites
Address: 3460 Carrington Road | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna

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