this was not our first stay here and as a norm this is usually the best of the hotels we stay at. not this trip. the clerk that checked us in was not what you expect from a Best Western Employee. we did not get what we reserved on line, we have a toy Chihuahua and there is no place on the web site that request any info about pets. so when we checked in we knew there was going to be a 20.00 charge each night, (only place that charged us) but her reaction to us having this pint size dog was not cool to say the least. she actually made a scene while there were many others standing there waiting to check in. fast forward to our room, food under the sofa that our little pooch found and this was not fresh! so all in all I will say yes this time Best Western you get a poor rating from me (This time). we have stayed at this hotel many times and are usually very happy. so I hope this is just a one off.
- Official Description (provided by the hotel):
- Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna