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“Poor service and food, rooms not great”

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Resort Svata Katerina
Ranked #1 of 1 Hotels in Pocatky
Reviewed September 1, 2013

like stepping back in time to a place in CZ were food was served cold, beer served warm and when you told the staff they just smiled and shrugged shoulders. did not have one decent meal during the time spent here, food constantly delivered cold.

As hotel is renovated old style spa, and they just seem to have left layout in rooms pretty much as was, it isnt great for sleeping in. the curtains are see through (no blinds!!) and dont coer whole window so get ready to get up with the sun. Lamps and lights are very weak, so reading in bed isnt much of an option.

Regarding their "eco-rule" to park in town and take shuttle, dont bother as when you arive there, cars are everywhere, save yourself time and just drive there instead.

Overall very disappointing, trying to present as exclusive resort when its really just a basically redecorated old resort run poorly.

  • Stayed: August 2013, traveled with family
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1  Thank Ricpra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 - 56 of 184 reviews

Reviewed August 6, 2013

We spent with my wife a romantic weekend in a hotel surrounded by woods. We wanted to rest during the weekend unfortunately our room was directly above the terrace with restaurant. On the first day there was a wedding celebration on the terrace which finished only after our intervention at the reception at 1:30 am. On the second night (despite assurances that there is no celebration planned) the service on the restaurant terrace finished after midnight. Rooms in the hotel have no air conditioning and unfortunately the nights during the weekend were very hot and it was impossible to sleep with closed windows. The overall quality of the hotel and the service does not match the prices. The spa is very small – there is 1 sauna in operation, 2 steam baths and 1 whirlpool – we were happy that during the weekend there were not so many people using the opportunity of visiting the spa.

Room Tip: choose accommodation with windows to the side away from the terrace restaurant
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  • Stayed: August 2013, traveled as a couple
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1  Thank Kiniki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

I would expect better service and quality taking into account price level.
Pros: Very nice place, quite good restaurant, amount of activities
Cons: small room, untrained staff at the reception (check your bill very carefully)

  • Stayed: March 2013, traveled with friends
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1  Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

Are you going to the Czech Republic, then this is a real must. A combination of wellness and culture. Splendid location of the complex, surrounded by forest, healing spring water, clean air, beautiful nature and rest.
Hotel is very clean and equipped with every luxury. Staff is friendly and attentive.
We were passing through and had only 1 overnight but once we will definitely come back.
Lovely enjoyed the saunas, beautiful relax spaces, massage, wonderful walks in the area. Breakfast was well catered (buffet).
What also amazed us were the possibilities of activities. Different kinds of massages and gaskets beauty treatments, workshops, yoga, Zumba, but also sports like golf, tennis, horse riding or cycling, and even drive with sledge dogs.
We were also in town Telc, definitely worth it!

  • Stayed: May 2012, traveled as a couple
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Thank Lydia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

We went there to get away from Prague and stress and everything, we couldn't choose better. It slightly harder to get there and you have to leave your car in town called Pocatky on resort's parking lot. We followed instructions given on their website, so we didn't have much trouble. There is a shuttle to the hotel from the parking lot, this part is easy. When we got there the receptionist found out that no one knew about our reservation (via booking), but she promptly managed it, so she's got a plus point. There only a few things that I didn't like about this place - walls must be made of paper, you can hear everything from the corridor. Breakfast ham. This is supposed to be wellness hotel, so I suppose that breakfast ham should contain at least 90% of meat. It didn't. One of the waiters was slightly unkind, but the second one was excellent. The thing that I liked most about this place is their spa. So go there and relax!

  • Stayed: January 2013, traveled as a couple
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Thank Chrysophylax_jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

My husband and I live spent the most fab Valentine's Day here. Upon arrival, we were welcomed by a glass of champagne, following the round of golf at a nearby golf course. Our 4 course dinner was delicious and our morning walks around the resort were very relaxing. I fell in love with this place and my husband all over again :) I can recommend Katerina resort to every couple anytime.

  • Stayed: February 2013, traveled as a couple
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Thank Paulausa1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

The ideal place for stressed managers. Absolute silence, beatiful nature, many sports opportunities, especially the driving range I really liked. Nearby are also two well-maintained golf courses. The food was delicious and excellent spa. The staff was very helpful and friendly. We can only recommend it.

Peter S.

  • Stayed: May 2012, traveled with family
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Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resort Svata Katerina

Address: Svata Katerina 327, Pocatky 394 64, Czech Republic
Location: Czech Republic > Moravia > Vysocina Region > Pocatky
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Pocatky
Price Range: $65 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Resort Svata Katerina 4*
Number of rooms: 79
Official Description (provided by the hotel):
Luxury Wellness & Spa Resort in the middle of forests near town Počátky in the region Vysočina, 130 km from Prague and Brno. Perfect place for active holiday and also for relaxation, weddings and corporate events. Capacity up to 180 beds in 3 hotels, saloons for 20-80 and 160 persons. Gastronomy: You will definitely be surprised with excellent international cuisine in the Restaurant VODA. We put great emphasis on the quality of the raw materials and reduced caloric value of our meals.Wellness: Give your body, mind and senses pleasure. Every day we should experience something enjoyable... In the wellness we use natural, lightly mineralized water from source of St. Kateřina water which contains a high content of sulfates, bicarbonate and calcium containing natural radio nuclides. St.Kateřina’s water is suitable for washing, bathing and procedures in Wellness. You can use wide range of massages, wraps, beauty services (manicure, pedicure, make-up...). Visit our saunas, steam rooms, whirlpool, relaxation rooms and outdoor Jacuzzi.Sport activities: tennis, horseback riding, dog sledge trail, golf driving range, rental of sports equipment (bikes, nordic walking, petanque, table tennis, darts, cross-country ski, snowshoes etc.), indoor activities (yoga, fly yoga, Pilates, Zumba, bosu, overballs etc.). ... more   less 
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Also Known As:
Resort Svata Katerina Czech Republic/Pocatky

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