We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“DON'T GO THERE !!!!!”
1 of 5 bubbles Review of Kew Rooms

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Kew Rooms
Kingston-upon-Hull, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“DON'T GO THERE !!!!!”
1 of 5 bubbles Reviewed October 24, 2013

Visiting London for a family wedding in July, booked what seemed a nice and convenient B&B. BIG MISTAKE. When we arrived at the B&B it initially took 15 minutes to illicit a response, not even sure we were at the right place as there was no signage only knew it was the place as recognised the house from picture on the booking site.
Scaffolding outside, which from reading other reviews since, seems to have been there for some time.
After first being shown to the ground floor bedroom we dropped of our cases and my partner's birthday gifts and headed out.
On returning a few hours later and not being able to get into the room, spoke to the staff and seemed to be interrupting a private dinner party, which felt very uncomfortable; when they couldn't open the door, they went outside and got into the room through an unlocked window. On asking how we could lock the windows, I was told that they didn't lock. But don't worry you can leave anything valuable in the office..
This is when it occurred to us that our cases and some expensive presents had been left in a room accessible by anyone off the street.
To top this they had consumed the bottle of bubbly I had asked them to keep in their fridge for me, but they said it was OK, they had replaced it with something better !!
On further inspection of the room, there was missing skirting board, bits out of the carpet and packs of flooring under the bed, in a guest room ???? and that is when we left.. and went to the Travelodge on Kew Bridge.
Oh the vagaries of not reading reviews!!!
At least they didn't have the cheek to charge us, and did not at all seem bothered when we said we were leaving, perhaps it's happened a time or to previously ..

Room Tip: If you must stay. Take a room not on the ground floor.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Al J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alastairdobbie, Manager at Kew Rooms, responded to this review, November 25, 2013
Dear Customer,

Thanks for your comments. We appreciate the feedback.

The faulty door lock has been replaced. The original fault was with the alignment of the door which has also been renewed.

The window lock had paint on it which was blocking its application. We have removed the paint and the windows now lock securely from the inside.

Our interior work on the room has been completed and our scaffolding is due to come down in one week, so we hope that we will be in a position to accommodate you better should you choose to visit again.

Many thanks for your review.

Faithfully yours,

Alastair Dobbie
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

59 reviews from our community

Traveler rating
    4
    19
    10
    10
    16
See reviews for
7
19
4
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Barnstaple, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed September 7, 2013

The owner was so rude when we arrived and although we had paid Hotels.com in advance for our stay she said she had not recived it and demanded that we pay again.When I told her that I was not prepared to do that she got very angry and asked that we leave or she would call the police. She checked her computer and said that the money was received and we could now stay. We left and told her we were disgusted with her attitude.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alastairdobbie, Manager at Kew Rooms, responded to this review, November 25, 2013
Dear Customer,

We are always very happy to have feedback on our services so we can improve our offering.

As a local bed and breakfast we are unfortunately not in a position to take last minute bookings made after midnight.

Although we would like to accommodate all our potential guests, we are only open for new guests between 6.30 a.m. and around 11 p.m., although we are more than happy to make special arrangements for late arrivals if you email or call us in advance.

We apologise for any inconvenience.

Many thanks.

Yours faithfully,

Alastair Dobbie
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Richmond-upon-Thames hotels

Derby, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 5, 2013

The positives:
Close to Kew underground and half an hour from London on the Central Line
Parking - you will need to get a resident permit to allow you to park on the street between 10 -12 Mon - Fri

The niggles:
Sash windows that do not block out sound from buses and you are on the Heathrow flight path
Blinds that do not block out any light
Wi-fi signal that is barely there
Digital TV supplied via an internal plug in aerial - good luck getting ITV, once you get one channel you will have to adjust it to get the next
Bath towels - 1 each, no hand towels and no bath mat for when you get out of the shower, no toiletries.
Breakfast - don't plan for an intimate table - 8 guests have to share one table, good luck if you are last down as you will be the wrong end of the table to get anything. 1 jug of milk, 1 jug of almost empty orange, white bread if they haven't run out, having to ask other guests to pass you food, great for a family get together not when you are having a break from other people!
Cats - you need to like cats as it will be in the breakfast room with you, jumping up onto the side to drink water from the flower vases!!
Contacting the venue - they have an obscure website they advised me of called "sleep well london" on here you may find the correct contact details, not what you will find on other referral sites that they are unaware of.
King sized bed option in the family room - it does not exist even though this is why we booked along with the parking.

The frustrations:
Not only are they undergoing a loft conversion with building starting "late" at about 8:30am the property 3 doors down is also being worked on. Saturday morning at 8:15, 3 lads shouting and angle grinding paving slabs - and because the windows are as sound proof as cardboard that put pay to that lay in on our last day of holiday.

If they got the little things right in the rooms they have it would make up for some of the things they can't help until the building work is done.

Room Tip: Maybe ask for a room at the back as you will not get the road noise.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed June 29, 2013

This B&B could be so good if the owner bothered finishing it off, our room door was stiff so took ages to open, then once in the room the tv failed to work, there was old mirrors in the corner and the toilet seat was falling off, first impressions weren't great as there was scaffolding out the front, overall the rooms weren't bad but there were loads of un finished bits to the hotel, note to owner just take time to finish off the B&b and it would be fine..

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jonny955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Level Contributor
166 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed May 19, 2013

I was here 3 days, only using in the evenings after business. The room was clean, breakfast early and ok, shower worked. Price was low for London. Area superb, close to train, river, restaurants and a good area. There was always parking available with only restriction for hour at midday, and possibility of cheap parking voucher. So if you have a car this is a real bonus.
Not a hotel, but a reasonable B&B. For price in an expensive part of South London it was exactly what I wanted.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank witston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Richmond-upon-Thames
0.2 mi away
Kew Gardens Hotel
0.6 mi away
The Coach and Horses
0.5 mi away
Premier Inn London Richmond Hotel
Premier Inn London Richmond Hote...
#1 of 12 in Richmond-upon-Thames
4.5 of 5 bubbles 794 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Richmond Hill Hotel
Richmond Hill Hotel
#3 of 12 in Richmond-upon-Thames
4.0 of 5 bubbles 1,419 reviews
1.4 mi away
Urban Villa Hotel
Urban Villa Hotel
#1 of 6 in Brentford
4.5 of 5 bubbles 339 reviews
1.4 mi away
Richmond Park Hotel
Richmond Park Hotel
#10 of 12 in Richmond-upon-Thames
3.5 of 5 bubbles 112 reviews
Show Prices
Show Prices
Show Prices

Been to Kew Rooms? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kew Rooms

Property: Kew Rooms
Address: 271 Sandycombe Road, Richmond-upon-Thames TW9 3LU, England
Location: United Kingdom > England > Greater London > Richmond-upon-Thames
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #9 of 12 B&Bs / Inns in Richmond-upon-Thames
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Kew Rooms 3.5*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Travelocity, Expedia, Orbitz, Cheap Tickets and HotelQuickly so you can book your Kew Rooms reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing